These guys are the worst. Went in looking for a gas fireplace replacement. Talked to Alan I think…read moreit was. Picked out one we liked. Price seemed reasonable. Ready to move forward. said he'd send someone out to take a look at the existing before proceeding. Waited a week for contact...nothing. emailed about when to expect someone. Response was...try to have him out tomorrow. Again nothing. Screw these guys. They evidently have more business than they need. Very unprofessional, and inconsiderate.

Adrian was an excellent technician! Timely service. Friendly. Serviced our fireplace insert…read more Did a professional, excellent job!! Leisure Time is the best place for fireplace insert service!

First off I'm new to Idaho Falls and was looking for a spa company to service a leak in our hot…read moretub. I called Brady's and they came over to my home to give me an estimate on the repairs. There was a small service charge but was well worth it. My wife and I decided to follow-up and stop by the main store where we were greeted by Ray at the front desk. He was very knowledgeable and answered all our questions. We also purchased some Jacuzzi replacement pillows inserts. The next day our hot tub was delivered by Daniel and his team. They did an amazing job putting everything back together and took the time to gave us an tutorial on the chemicals we need to use. It's hard to find amazing customer service nowadays and I decided to take the time to post this 5 star review. The also gave me a military discount. I would highly recommend Brady's.

Love our jacuzzi spa. The staff have been great in helping us maintain it from tips to chemicals on…read morehand.

So so rude. Called to ask a few questions and was treated very snarkily. I've never bought or owned…read morea spa and will not be buying my first one here. Edit. My husband and I called to ask about average pricing and get an idea about the process and timelines for 1st time installation. We are looking in the eastern Idaho area and generally prefer to shop local.

From the owner: Clearwater Spas, NW Gazebos, Visscher Gazebos, Traditional & Infrared Saunas, Jetted Baths,…read moreSteamrooms, Spa Chemicals & Accessories, Custom Spa Covers, Chemical-FREE Spa/Hot tub Maintenance with "WatersChoice" - a new chemical-free alternative, Flexible Hours, Personalized service.

Although there is a bit of a wait to get an appointment (because they are so busy) they do quality…read morework for reasonable rates. Cannot even tell the shower floor was repaired.

We got a great deal and great service. They made delivery and set up super easy. Every time we go…read morein the store they are very friendly and helpful.

We researched tub brands and options for months and narrowed it to a Jacuzzi 355 Full Foam and a…read moreSundance Cameo which Scott Madrid(Scott is a liar) told us was Full Foam, we decided on the Cameo. Within a couple days of delivery we had a leak and we were instructed by Joe Hardy at MC to pull a panel and inspect for the leak. I asked Joe why there was loose fiberglass inside the unit and he informed me that Sundance had changed insulation. I immediately made it clear that we were told the unit would be full foam. We asked to return the tub but Scott wouldn't allow it, they tried to resolve the leak by offering us another unit with fiberglass insulation which we rejected. After getting a regional Sundance Rep involved it was decided we would get a replacement when Sundance converted back to foam insulation. We told them to come get the tub but Scott said they would leave it until the replacement was available. 15 months later Scott calls and says we'll be getting an all new tub new accessories, steps, cover, etc, that we'll have to pay $2312 for the swap(originally told there may be a $400 - $600 upgrade fee when the foam units are produced again). We pushed back and they lowered it to $1312. The original tub had the Extreme cover, and SmartTub pd $1000 for upgrade. Scott said they would take the SmartTub from our old tub and install it on the new tub. The replacement tub was delivered and set up by Chase and his partner, they did a HORRIBLE job!! Chase told me that he didn't have the promised matching steps and that this tub wouldn't have SmartTub. Before he left I decided to hold the $1312 check until those issues were resolved, at that time unaware of what we'd find that evening. We looked at the tub that evening and were shocked at all the things that Chase left in nonworking order. The interior lights would not turn on, two air valves were not functioning, one would barely move and the other would spin out of it's socket. I saw Chase playing with the knob that wouldn't turn while he was filling the tub but I wasn't aware that he was having issues with it until that evening when we inspected it. The cover was not installed correctly, the cover wouldn't seat on the tub rim and was too small for the tub, the skirt was to short to cover the acrylic, all 4 sides had over an inch of acrylic exposed to the sun. Cover strap brackets were mounted at inconsistent measurements, you could see from 30 feet away how crooked they were installed. I don't understand how an installer can walk away from an installation this bad and not say a word. We listed the issues in an email to Scott, Missing SmartTub($1000), wrong cover, air knobs not working, interior lighting not working, missing promised matching steps, etc., and got no response. I contacted Scott again letting him know we'd be out of town for a couple weeks and asked him again to get back with us. Waited almost 3 months(they are a few hours away and only come to our area once a month) and no response from Scott, and no service call. We called and told them to come get the tub and refund our money. Joe Hardy got involved and offered us $7500 of the $15,500 that we paid. After going back and forth with Joe, I contacted the BBB, Joe Hardy responded to the BBB lying about the insulation issue and reaffirming the $7500 refund, or offering to warranty and come fix the tub(this is after 5 months, why weren't they knocking on our door sooner?). We thought about it and decided we'd had enough of the lies and lousy customer service, and concluded we didn't want the stress of dealing with them for another 5 years. They refunded $7500 of the $15,500 and took the tub back. Look for an honest Dealer and consider not buying Sundance either. Sundance customer service offered no assistance other than to tell us to take it up with our reseller.

I have a swim spa and Intermountin Spa is great and the prose is good, Brice comes to my yard once…read morea month and my spa stays nice and clean! very nice young man.

From the owner: At Intermountain Spa, we pride ourselves on delivering exceptional hot tub maintenance services…read morethat go beyond the basics. Serving Idaho Falls, Rigby, Pocatello, Blackfoot, Teton Valley(Driggs, Victor, Tetonia, and surrounding areas, we understand that your hot tub is more than just a luxury—it's a vital part of your relaxation and wellness routine. What makes us unique is our personalized approach, ensuring that every hot tub we service receives the highest level of care and attention. We offer flexible service plans—whether you need weekly, bi-weekly, or monthly maintenance, we tailor our services to fit your schedule and needs. Our commitment to reliability and customer satisfaction means you can count on us to keep your hot tub in great condition year-round.

Their phone system is terrible. All automated and can't talk to a real person. I had a question…read moreabout if they had parts for ranges. And couldn't get through to a person.

Bad experience. I ordered a refrigerator on January 22 with the expectation of receiving it in…read moreabout a month. I received email and text message about delivery day and time. It was postponed a few times. The last one gave me a time frame and the time came and went. I called and was told they just received it that day and could possibly deliver the next day. I reschedule again and four days later I received a phone call saying that they were unable to get that refrigerator. After waiting 7 weeks and told they had it. I received my refund but nothing for the time wasted waiting for it. I will never purchase an appliance from them again.