We purchased a hot tub here a few years ago. I recently noted that he is now leaking. I called…read morethe service department and they returned my call even though it was after hours. They were very kind and scheduled a repair visit. The technician arrived and assessed the problem. The part is on its way to The tech and the spa will be repaired today. Can't ask for better service. Thank you!

We purchased our hot tub from Leisure time last year.Since then, we've needed to be educated to…read moreconvert from chlorine to salt water. Unfortunately, once you purchase the hot tub, they are not able/willing or maybe not knowledgeable about this process. We've had to consult other sources to get this information.

First off I'm new to Idaho Falls and was looking for a spa company to service a leak in our hot…read moretub. I called Brady's and they came over to my home to give me an estimate on the repairs. There was a small service charge but was well worth it. My wife and I decided to follow-up and stop by the main store where we were greeted by Ray at the front desk. He was very knowledgeable and answered all our questions. We also purchased some Jacuzzi replacement pillows inserts. The next day our hot tub was delivered by Daniel and his team. They did an amazing job putting everything back together and took the time to gave us an tutorial on the chemicals we need to use. It's hard to find amazing customer service nowadays and I decided to take the time to post this 5 star review. The also gave me a military discount. I would highly recommend Brady's.

Love our jacuzzi spa. The staff have been great in helping us maintain it from tips to chemicals on…read morehand.

So so rude. Called to ask a few questions and was treated very snarkily. I've never bought or owned…read morea spa and will not be buying my first one here. Edit. My husband and I called to ask about average pricing and get an idea about the process and timelines for 1st time installation. We are looking in the eastern Idaho area and generally prefer to shop local.

From the owner: Clearwater Spas, NW Gazebos, Visscher Gazebos, Traditional & Infrared Saunas, Jetted Baths,…read moreSteamrooms, Spa Chemicals & Accessories, Custom Spa Covers, Chemical-FREE Spa/Hot tub Maintenance with "WatersChoice" - a new chemical-free alternative, Flexible Hours, Personalized service.

Although there is a bit of a wait to get an appointment (because they are so busy) they do quality…read morework for reasonable rates. Cannot even tell the shower floor was repaired.

As a GM to a hotel, I truly appreciate Master Craft Pool and Spa and everything they do for our…read morehotel. Their team is always kind, quick to respond, helpful, and very professional. They make it easy to get things taken care of and are always great to work with. Highly recommend!

We researched tub brands and options for months and narrowed it to a Jacuzzi 355 Full Foam and a…read moreSundance Cameo which Scott Madrid(Scott is a liar) told us was Full Foam, we decided on the Cameo. Within a couple days of delivery we had a leak and we were instructed by Joe Hardy at MC to pull a panel and inspect for the leak. I asked Joe why there was loose fiberglass inside the unit and he informed me that Sundance had changed insulation. I immediately made it clear that we were told the unit would be full foam. We asked to return the tub but Scott wouldn't allow it, they tried to resolve the leak by offering us another unit with fiberglass insulation which we rejected. After getting a regional Sundance Rep involved it was decided we would get a replacement when Sundance converted back to foam insulation. We told them to come get the tub but Scott said they would leave it until the replacement was available. 15 months later Scott calls and says we'll be getting an all new tub new accessories, steps, cover, etc, that we'll have to pay $2312 for the swap(originally told there may be a $400 - $600 upgrade fee when the foam units are produced again). We pushed back and they lowered it to $1312. The original tub had the Extreme cover, and SmartTub pd $1000 for upgrade. Scott said they would take the SmartTub from our old tub and install it on the new tub. The replacement tub was delivered and set up by Chase and his partner, they did a HORRIBLE job!! Chase told me that he didn't have the promised matching steps and that this tub wouldn't have SmartTub. Before he left I decided to hold the $1312 check until those issues were resolved, at that time unaware of what we'd find that evening. We looked at the tub that evening and were shocked at all the things that Chase left in nonworking order. The interior lights would not turn on, two air valves were not functioning, one would barely move and the other would spin out of it's socket. I saw Chase playing with the knob that wouldn't turn while he was filling the tub but I wasn't aware that he was having issues with it until that evening when we inspected it. The cover was not installed correctly, the cover wouldn't seat on the tub rim and was too small for the tub, the skirt was to short to cover the acrylic, all 4 sides had over an inch of acrylic exposed to the sun. Cover strap brackets were mounted at inconsistent measurements, you could see from 30 feet away how crooked they were installed. I don't understand how an installer can walk away from an installation this bad and not say a word. We listed the issues in an email to Scott, Missing SmartTub($1000), wrong cover, air knobs not working, interior lighting not working, missing promised matching steps, etc., and got no response. I contacted Scott again letting him know we'd be out of town for a couple weeks and asked him again to get back with us. Waited almost 3 months(they are a few hours away and only come to our area once a month) and no response from Scott, and no service call. We called and told them to come get the tub and refund our money. Joe Hardy got involved and offered us $7500 of the $15,500 that we paid. After going back and forth with Joe, I contacted the BBB, Joe Hardy responded to the BBB lying about the insulation issue and reaffirming the $7500 refund, or offering to warranty and come fix the tub(this is after 5 months, why weren't they knocking on our door sooner?). We thought about it and decided we'd had enough of the lies and lousy customer service, and concluded we didn't want the stress of dealing with them for another 5 years. They refunded $7500 of the $15,500 and took the tub back. Look for an honest Dealer and consider not buying Sundance either. Sundance customer service offered no assistance other than to tell us to take it up with our reseller.

I have a swim spa and Intermountin Spa is great and the prose is good, Brice comes to my yard once…read morea month and my spa stays nice and clean! very nice young man.

From the owner: At Intermountain Spa, we pride ourselves on delivering exceptional hot tub maintenance services…read morethat go beyond the basics. Serving Idaho Falls, Rigby, Pocatello, Blackfoot, Teton Valley(Driggs, Victor, Tetonia, and surrounding areas, we understand that your hot tub is more than just a luxury—it's a vital part of your relaxation and wellness routine. What makes us unique is our personalized approach, ensuring that every hot tub we service receives the highest level of care and attention. We offer flexible service plans—whether you need weekly, bi-weekly, or monthly maintenance, we tailor our services to fit your schedule and needs. Our commitment to reliability and customer satisfaction means you can count on us to keep your hot tub in great condition year-round.

Their phone system is terrible. All automated and can't talk to a real person. I had a question…read moreabout if they had parts for ranges. And couldn't get through to a person.

hired Lowe's for a $50,000 deck and enclosed patio project because I expected professional…read moreworkmanship. Instead, Lowe's subcontracted the job to Lindberg Construction, and the results were unacceptable. We experienced major construction defects, including a sinking deck, drywall tape showing through the paint, sliding glass doors that would not open or close properly, and gaps large enough to let in daylight and cold air. This was not the quality we were promised. We spent more than a year trying to get these problems corrected, making countless phone calls and sending emails with little resolution. We eventually filed complaints with the BBB and the Attorney General's office because we felt we had no other option. If Lowe's chooses the contractors they send to customers' homes, they should stand behind their work. Based on my experience, I cannot recommend Lowe's or Lindberg Construction for a major home improvement project. Nobody should have to go through what we did.