I actually didn't see these reviews until just now (we closed at the beginning of this month) but…read moreI'm surprised at the 1-star reviews. Most of them look pretty old, so I don't know if things have changed in recent years, but we had a good experience. Everything went super-smoothly, from pre-approval to closing. He walked me through every step; we had no issue getting approved for something that was well within our budget as per our pre-approval. Quite a few documents were required, but nothing that was too difficult to find/track down, and of course that's the norm. We got a great interest rate (3.75%), which he locked in for us on a day he said it was particularly low. I see a couple of people saying their interest rate changed right before closing; I am not even sure how that happened? It seems like if you have a fixed rate, they couldn't change it. Maybe those people had adjustable rate? I found them very responsive to inquiries and very willing to answer questions. They kept us updated on everything happening. We closed on time and are excited about moving into our new house!

Sandi Hatin is a joy to work with. She is a true professional, has great communication and is a…read morelovely human. We appreciated her efforts and hard work and would use her again in a heartbeat.

Exceptional level of service. We have used them for BOTH of our home purchases, and Mr.Janoff has…read morebeen amazing from beginning to end both times. He is knowledgable, professional, and really cares about his customers. I highly recommend them.

From the owner: Mortgage Lenderread more

Customer service is just okay...location is convenient, but there's no exit to head towards the…read morePalmetto or the mall. A little odd... Bank is nice on the inside with two ATMs, one outside by the door and the other a drive-thru. Overall, good location. Wells Fargo overall is a terrible corporation.

I received excellent customer service from the bank teller. He was very helpful. They have a nice…read moredrive-thru, plenty of ATMs. Not too crazy about the only exit forcing you to go north on Kendall Drive, but whatever!

Let me tell you, I was very astonished to see the bad reviews. I had a completely different…read moreexperience. I worked with Adriana from beginning to end and the process was flawless. She was beyond helpful, helped closed my loan beyond quick, and even that is an understatement. It was expeditiously completed. In addition to the phenomenal service, their entire process really flabbergasted me. From the amazing terms, rates, conditions, what more can I ask for. Once again, thank you Adriana for going above and beyond.

THE WORST! Cost us thousands and the loss of a home! They do not honor their committed timeframes;…read moreclosing dates mean nothing to them, and there is ZERO communication in writing to back up what they say, All they tell you is, "Oh yes, everything is fine, no problem. We have all we need". UNTIL, their "attorney" gets the loan package then they find out they don't have basic documents that they should have had during the 1st week of processing. They are an embarrasment to the finance world and they ruin peoples lives by mishandling situations like this. All the meanwhile, they just don't care!

My father and I have been customers of Popular Bank for many years. We recently opened up a…read morechecking account. In October, we lost every dime in our checking account, a total of $13,000 due to a breach in this bank's security. I had a debit card which I hadn't even activated. The card was in my possession. Over the course of several days, someone went to an atm with an obviously fraudulent card and withdrew every dime. They withdrew it in increments of $1,000. The bank's withdrawal limit is $1,000 a day. On some days they withdrew several thousand. The bank never alerted me about unusual activity, especially since my atm card was never activated. This is a major lapse in security. In my opinion, this is probably an internal network of thieves within the bank itself. How else would they have known all of our information. The bank did return the money. However, thanks to the bank's negligence, my elderly father and I experienced an undue amount of emotional distress. We are also now victims of identity theft. Popular Bank could care less about the communities they serve. They are closing our local Pitkin Avenue Branch. This branch had an outstanding caring manager, Ms. Margaret Riviera and a wonderful Personal Banker, Mr. Kevin Ferguson. They are an asset to the community and I have no idea as to what branch they will be transferred to. Because of the security breach and the closing of my branch, I will be withdrawing all of my monies from Popular Bank. If you care about your money and want it to be in a safe, secure bank, I suggest you bank elsewhere.

First off This bank is the most helpful bank ever. The customer service is at the highest level…read more I've been dealing with them for over 20 years and they never cease to amaze me. From regular checking accounts business checking accounts and loans they do it all. I'm forever loyal to because Keren and Baldo run a very great bank! I highly highly recommend. I have them for business and personal and loans and they never cease to amaze me!

I do appreciate this location directly in South Miami along US1 for it's easily accesible lot. The…read morebank is open during usual hours and since it's a local bank, the service is personalized. I recently visited them with a check and they were quick to process it with kind service. They've recently merged with TotalBank so the rank has grown for them. You can recognize it by its multi-colored hourglass feature from afar. They don't offer a variety of services after hours but the online banking is a breeze to handle. Communicating with your personal banker is quick and easy so your experience here varies from those with a larger bank. Plus, FIU is on the board of trustees so it's another way to represent panther pride. Calling the branch or coming through their drive through teller is easy to do as they are located directly in the center of Miami.

I am not a customer at Total Bank, however i went in anyway to break down a large bill. David and…read moreKatherine could no have been more accomodating. They even allowed "Tooket" my golden pup to visit with them. While at the bank, they went over a list of services they offer. Home loan caught my eye, so I am applying.

I first used Regal Group a year and a half ago. Since then they have been my go to source for all…read moreof my out of the box scenarios as well as for my network of investors. Because of Regal I have been able to tap into a market that I otherwise would have lost out on. Juan and his team are very knowledgeable and are always available to answer whatever question is presented to them. I highly recommend using them, you won't find another lender with the combination of products, rates, and service that Regal Group offers.

From the owner: We’re a private money and commercial loan broker, specializing in the financing of most types of…read moreReal Estate properties. Regal provides Mortgage Brokers, Borrowers, Investors and Real Estate Agents with funding for property acquisition and refinancing. We use our own institutional capital to provide business purpose loans for clients that seek to: Fix & Flip Buy & Hold Rate & Term Cash Out & Refinance Bridge Financing Wholesale Financing With a specialized set of market competitive products, Regal makes possible the ability to acquire multiple properties and gives clients leverage over their cash position.

I definitely recommend Carlos for all your loan approval questions. Carlos provides amazing…read morecustomer services, always available to answer your calls and questions, pays close attention to detail and is always willing to go the extra mile for his clients.

From the owner: Here at PRMG Dadeland we offer same day pre-approvals, fast closings and In-House Processing &…read moreUnderwriting so that you know where your loan application is at all times. I offer a plethora of Real Estate Agents to better serve you once you are pre-approved and ready to go house hunting. I'm available around the clock from 9am-10pm every day including weekends and holidays! Give me a call, see why I've been labeled Miami's Favorite Lender! We offer traditional programs such as FHA, Conventional, VA & Jumbo As well Foreign National & Self Employed Programs that requiere no Tax Verification. We specialize in First Time Home Buyer Program and Condo Loans. Call me today for more information.