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Prutch's Garage Door

3.0 (2 reviews)
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8 months ago

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Garrett S.

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25 days ago

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Ask the Community - Prutch's Garage Door

Kenny's Overhead Doors

Kenny's Overhead Doors

(7 reviews)

Technicians Trevor and Eddie were great. They arrived on time and did more than I expected for my…read moremaintenance appointment. Yolanda, who schedules appointments, was also terrific, very patient with my time changes. This company is very organized and staff are experts at fixing garage doors. A++++!

I've been a customer of Kenny's Overhead Doors for nearly 20 years, and I've always appreciated…read moretheir reasonable service and pricing. However, since Prutch's took over the business, the prices have skyrocketed. Back in February 2020, I had a broken spring. A technician came out quickly and replaced both springs for $367.18--very fair and professional service. Fast forward to November 2024, same exact issue. This time, the first invoice was $165 just to clamp the broken spring (which only held up for a day). I was told someone would come back out, but no one did--and the technician on site wasn't even aware of the issue. Then came the second invoice: $706 to replace both springs. That's more than double the cost from just a few years ago. It felt like a serious case of price gouging, and I was ready to leave a 1-star review. However, after speaking directly with the owner, Garret, I felt heard. He was understanding about my long history with Kenny's and acknowledged that prices have changed significantly. He agreed that providing estimates upfront would be a good step, especially with such a big difference from previous rates. Because of that conversation, I'm updating my rating from 1 star to 4 stars. I still believe the pricing needs more transparency, but I do appreciate the respectful technician and Garret's willingness to listen and make things right.

Intermountain Overhead Door Service

Intermountain Overhead Door Service

(2 reviews)

Our garage door gear broke. I called Intermountain and 3 1/2 weeks later they still hadn't come to…read morefix it. I called back and they said they'd be there tomorrow. Two days later, still no call no show. We called another company.

If you do not mid extremely poor customer service, not having your calls returned, and not being…read moretold the truth when you call, then Intermountain Door is the company for you. It stared early this past May, 2016. I called for routine garage door service, replacing two cables, and a general checkup. They were here in about 3 hours. Great I though, what quick service. It turns out they just happened to be in the area. Well that was the end of "great service". . They had to order parts and would be out the next week. This sounded reasonable. Two weeks later I called for an update and they said had a couple big projects that week and had not yet picked up the parts. They would get back to me. about two weeks later I called after having no response and left a message. But again, no reply. Called a week later and they answered the phone: "Oh yeah, we were just going to call you. Should be out by the end of the week." They were a no show that week and week later I called and left a message for an update. Again, no call back. I called about two weeks later, that was 5 weeks ago, and left a message to give me an update. Again, no return call to date. If they ever do call back, I will let them know I had another company do the work. This company competed the work initial in less than a week from initial contact to completion. Just my experience with extremely poor service.

Kooler Garage Doors - Designers choice.

Kooler Garage Doors

(6 reviews)

Called for a garage door estimate in GJT. Company phone is long-distance - 1st red flag…read more Made specific date/time app't. Salesman showed up 2-hrs. early in casual dress - no uniform. Gave written estimate - pressure to make a selection on spot but DID NOT have any supporting brochures to help assist homeowner to differentiate between the #3 garage door choices given. Said he'd drop brochures off on his route but never did. Called/E-mailed for the product brochures. Replied, "Stop by our shop & pick them up yourself!" Called office & submitted verbal complaint on unprofessional service. Apathetical response by owner defending his employee. This company won't survive upcoming RE downturn & ultimate crash. Tout an expensive marketing campaign w/advertisement blitz; goofy name, vehicle logos & bill-boards, but don't deliver. NOT a local company as they promote. Think HQ'ed in Gunnison? Stay there & leave the Grand Valley. DO NOT bother calling. Call a true local Co. & select one of them. Hate to see the kind of work they actually do after having to wait 3-months for a garage door installation but want 50% payment up-front.

I called to have a repair done, and there is a baby crying, so it was hard to hear, but i did…read moreschedule an appointment. Then I realized that they are out of Grand Junction, So I called and cancelled and I called a Local company and set up an Appointment, and then later in the evening my phone was blowing up with the owner of Kooler calling me a begging for me to use him,........ Desperate as F**k Leave me alone and Lose my number.

Prutch's Garage Door - garage_door_services - Updated May 2026

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