My fiancé and I have been house / condo shopping for a few months and it's been such an enjoyable…read moreprocess thanks to our amazing realtor Kip LeBaron. My fiancé and I are all over the place looking for condos, townhouses, single family and multi family houses. We no idea what we wanted or where we wanted when we first started out in our home search but thankfully Kip was so kind and helped guide us along the way. Thankfully we were assigned the most amazing realtor who is so understanding, supportive and helpful. Kip helped my fiancé and I understand what we want. He has shown us so many houses and is always so accommodating on meeting us nights and weekends to see houses and condos all over the place. I really appreciate that Kip never pressures us into anything and instead only educates us. Kip always emails us useful comps and market info and trends that help guide our decision making. If you are looking for a realtor or just any guidance / advice I definitely recommend reaching out to Kip. He represents us in buying our house but he is also a great sellers agent as well. I recommend reaching out to him if you are thinking of buying or selling your home Kip@lamacchiarealty.com

Agent working for them was untrustworthy did not have permission to list house and filled out forms…read morewithout owners knowledge.

Excellent customer service!! Always professional, helpful and forthcoming. Always polite and…read moreintelligent. Her office is immaculate too. I saw a untrue review from Mary B. so I checked them out myself. She must have a vendetta against this office and everything she wrote was not true.

Laurie is the kindest person and she really knows her stuff! She goes out of her way to help! If…read moreyou use her, you will not be sorry!!!! I know Mary B. personally and know for a fact that the only reason she left a nasty review is because she does not agree with Laurie's political view. Mary has never listed a home with, bought a home from or even gone intoTownsend Center Realty! She is a very unhappy individual.

I do not recommend this agency at all. They lie and are don't follow ethical practices…read more They had a recent listing in Hudson, NH that went up on the MLS.for $334,999. Within minutes they relisted it at $344,999- $10k increase in less than 5 minutes. Regardless I reached out to my realtor and asked to set up a showing. My realtor was told by Maiiana Silva, the listing agent, that there would be no showings or offers accepted until the open house. I had gone and seen the outside of the house a few times and was excited about the open house was scheduled for today. This morning I was notified that the open house was cancelled and the house was under contract. This was very discouraging to hear. I called the listing agent Mariana and she said an offer came in early and they accepted it. I questioned her on the information she told my realtor, reminding her that she said no offers would be accepted. Mariana merely said she and her partner got a strong offer and accepted it. This is very poor business practice and sounds unethical. I would never recommend a "sneaky" business like this one; including all the realtors and staff that work there.

The team that came to my apartment to clean was very professional and thorough. It was a big job…read moreand they tackled it with ease and grace. I was beyond impressed with their work and thrilled with the outcome. I highly recommend this company to any and all in The Greater Boston Area. The caliber of their work and price cannot be beat! -Jenny B., Somerville

I found a listing on CL and sent them an email.. Then all this happened. Below is my email to the…read morebroker. Apparently they do want your money, but when you question their work ethics, they no longer care about making money and closing deals. Lucia's pride was more important. I mean clicking boxes and entering an email to send the results... it hard work. Enjoy :) To the broker: I had a really weird exchange with your agent Lucia Fiasco. I am not sure what her real issue was. I was just typing up my 1 star review for her and your company. Below is the text exchange, as well as she sent me about a dozen different places. She did not bother to take the time to see if the listings actually met our requirements. Places did not allow dogs, not near public transport, wrong area, etc. Then she has the audacity to get snippy with me, when all she can do is click a few boxes. SHE DID NOT EVEN BOTHER READING THE LISTINGS BEFORE SENDING THEM TO ME. What kind of customer service is this? I HAVE MONEY I WAS GOING TO GIVE YOU AND SHE BLEW IT! Your post said that you had other listings in Newton. She seemed to get pissed when I started to inquire about the other listings your brokerage has. I was looking for an agent that had places to rent. If I wanted to click a few boxes on MLS and look at other peoples listing, I can do that. How does she get clients to pay if she can not hold a conversation with me? She was enough of a smartass to offer your email, but then ignored me when I asked for it. She unassumingly forgot about this email, as well as her cell phone attached to many listings, including... Home prep LLC. Is this how you operate your business? Lucia: Mike this is Lucia my broker gave me your number to contact you for a rental. How many in your group? Any children or pets? Also when are you looking to move? What are you areas of interest is it just Newton? Chat soon Me Newton would be great. I grew up in Needham. Anywhere in a decent part of Boston or metrowest. Must be close to t or commuter rail. We have 1 dog. Would like but not mandatory a fenced yard and if apartment on first floor, but prefer house Lucia: Ok perfect. Your email is blocked by craigslist. Can you please provide for me and I will send along the listings. Thanks Me: (gave my email) Lucia: 4 bedroom Me: Yeah $2600 max Lucia Sent a few. There should be like 8/9. Thanks let me know if you have a specific location and I will cater to that Me: Ok I'll take a look thanks Me: Our move in date is feb 15th Lucia: Ok we can work that out Me: Are any of these your offices listings? Lucia: I am a real estate agent I share listings with other realtor. Why do you ask? Lucia: Their are a few on the list from my direct office few others are shared. Me: I know you are a real estate agent. I was too a real estate agent. That would be pretty deceptive to say if you are just pulling from MLS Lucia:My office works with three other offices and yes MLS is a shared listings site you Should know that. Ok not sure what your argument is here. Have a nice night. Me: I was just looking for an agent that has a place for rent. I'll let your broker know how professional you are. Keep up the good work Lucia: Ok have a nice night. Lol Lucia: Let me know if you need his email I can provide it to you. Thanks Me: Thanks what is it Message from Henry the Broker: Sometimes people don't click. There are just as many bad clients as bad agents. Seems like a minor miscommunication. If you were an agent and didn't want mls listing sent to her you should have told her that. I would have sent them to you to look at.. why not? That's what they're there for.. just move on. Fyi if you're an agent you need to disclose that immediately. No need to badger agents who are just taking time to send potential listings you may like, and are willing to make appointments and show you places. Seems to me like she was just trying to help, whether or not she did.. no need to freak out. Alittle childish My response: Seems to me that her and you can not take the time or care to have adequate customer service skills. Neither her nor you seem to care what I am saying. Seems like a recurring theme. I am just shocked at the lack of care. You are dealing with peoples livelihood. SHE WAS TRYING TO HELP? How does sending me a dozen place to look to sift through, that many I COULD NOT MOVE IN TO help? THEY DID NOT MEET MY REQUIREMENTS. Why was it so difficult to tell me which listings are in-house? Which ones are from the offices' you have a personal relationship with? And the ones that she just clicked a few boxes and entered my email? How is sending me listings that I can find anywhere else and do not meet my requirements help me? This is creating work for me. Not only creating work for me, but then you two expect to get paid for this nonsense. I am not an agent (reading is fundamental). I am in the hospitality industry and if you call this customer service you are way off... out of space

I want share my personal 5 star experience with this 5 star business. Most notably, the companies…read morepresident (our broker) Carmela Laurella along with two of her teamates that were of great help, Travis and Vito. It was August first this past summer when my wife and I decided we'd had enough of the sleepy suburbs and were ready to reconnect with the city we loved and spent most of our free time. We listed our home of 27 years and bingo, it sold in one day. Panic stricken, not prepared for such a quick sale, I contacted Carmela (I met her a year prior at an open house, liked her style and did some research on her and her company) and asked if we could meet as soon as possible. Long story short, she recommended that we look into short term lease options while we took our time finding our dream home. We followed her advice and wound up renting at Park Lane in the Seaport District-great place that deserves two thumbs up- on a short term three month lease that could have been extended if needed. We didn't need to.... Carmela sat my wife and I down at our initial meeting and listened as we described to her our 'must have' list in our soon to be dream home. Fast forward, we waited until after Labor Day to start our search as we needed time to pack up the old house and move into Park Lane....Carmela wasted no time finding four properties that met our requirements...........we bought the first home we were shown. We new it was to be as soon as we walked into the front door. She nailed it! Amazing! I thought we'd be looking for months as our criteria was not going to be an easy task for her to accomplish. The story continues.....I asked if she could recommend a mortgage broker..she said "I've got the best...Paul Sapienza of Drew Mortgage Associates"....he was dynamite! I also asked her if she could recommend a real estate attorney...she did, John Iacoi....a complete professional that made the headaches of real estate passing simplistic for both my wife and I that are just way too busy to be tied down to legal jargon. ***Do I add her recommended designer, painter and contractor? YOU BET!!! 5 star businesses have customer satisfaction down to a science, Carmela and her team get it and most importantly follow through....I could not have been more satisfied. My email that I sent her and her associates as we finished passing the papers read as follows: "Your high level of professionalism throughout this entire process was greatly appreciated. Together, you're quite a team!" Take my word, if you're looking for a new home along Boston's Waterfront, in my opinion, the only choice is Carmela's CL Waterfront Properties.

Top notch experience from the start! We had been searching for real estate in the area. One day…read morewhile walking by CL Waterfront Properties, a listing on the window peaked our interest. I went home and submitted an inquiry on their website. It was a Sunday night, so I wasn't expecting a response until at least Monday morning. To my delight, Carmela responded almost immediately and put us in touch with Chris Smith on the team. Chris scheduled an appointment with us to see our property of interest immediately. From there, we worked with Chris to see more properties in the North End. Chris was always very responsive and quick to set up appointments on our behalf. He was always very knowledgeable on all of the properties we viewed (and we ask a LOT of questions)! Although I was regularly searching Redfin and receiving daily alerts, Chris was a powerful 'secret weapon' proactively emailing us properties that fit our criteria. This extra research on our behalf was a real bonus, as the listings/photos don't always tell the full story. Searching for real estate in Boston can be a frustrating process and finding a responsive broker can be challenging (especially in this market!). I would highly recommend Chris Smith and the team at CL Waterfront. They truly cater to the needs of their prospects and their responsiveness always impressed us.

Patti is a dedicated, caring, ultra-professional agent who looks out for her clients' best…read moreinterests. I have worked on many transactions as a home inspector over the years and seen her go to bat for her clients countless times. She's fearless and extremely knowledgeable. Top notch.

When we started the process of looking for our first home, someone told us that a good buyer's…read moreagent is worth their weight in gold, and Patti McTague is just that. She was highly recommended to us by a colleague, and we are so grateful that we put our trust in her. Patti is incredibly knowledgeable and cares deeply about the outcome for her clients. We really felt that she understood what we were looking for, gave us essential guidance throughout the process, and truly went above and beyond for us every step of the way, including leveraging her contacts to help us get in early and line up all the various service providers and contractors on short notice during the process and even post-closing, which has been invaluable. It was Patti's guidance on how to prepare for the process, her contacts that allowed us to have everything lined up, and her advice on how to navigate an incredibly difficult market and bid process that enabled us to move quickly and get the house we loved. We could not have done it without her.

My daughtar used them to buy a condo. Rep was awful they got swindled on there purchase and sale…read moreand the night before the walk through they shut off the electric. I trusted them and did the close the next day. And discovered the heating and central ac was not working 8,000 later we had to replace it. Called the Barrett realistate didn't care. I should have stopped the sale. The owner was very rude. The complex that she bought from has banned all reps to sell condos in her complex and the 400 unit complex up the street.

I recently decided to sell my Salem, MA condo. Jenny May's name is well known throughout the North…read moreShore and I know she's been in the Real Estate Business for quite some time so she was my first choice. My condo sold in a very timely manner (within 2 months). Jenny made the process incredibly easy for me and helped me understand exactly what I needed to do, what was happening, our next steps, all of it at a pace that didn't overwhelm me. She gave me sound advice and dealt with my initial "not sure if I am ready to do this" having had the condo for so long. She's very patient, straightforward and VERY easy to work with. Jenny went beyond the call of duty with items that needed to be done for me since I am over an hour away (living full time in Maine). If I know anyone looking to buy, sell or rent, I will pass along Jenny May's card!

When our offer on a reach home in our school district was unexpectedly accepted, we had to move…read morevery quickly to stage, show, and sell our condo to make it work. Julie Gibson made it all happen like it was no big deal! Through all of the emotional and logistical ups-and-downs, she was always a text message away to make sure we were on track. Julie connected us with very professional staging and photography people, and had the place full of prospective buyers faster than I thought was possible. She was very helpful evaluating offers and ultimately scored a price that worked for getting the home we wanted.

We worked with Julie Gibson this year to buy a house in Arlington and we were very glad we did. She…read moreknows Arlington on a house-by-house basis and she misses nothing. She talked us down at one point - we freaked out and wanted to raise our bid and she told us to settle down, she thought we had the right bid already. She was right, and now we have a lovely home that we paid the right price for. At our very first meeting, the first thing she did was sit down on the ground with our toddler. She has kids herself, and that was important to us; she understands our priorities. When you're dealing with a real estate market as intense and high-stakes as Arlington's, you need someone who's extremely competent, driven and detail-oriented. We thought it was really important to find a top shelf agent. Julie was exactly on top of every single detail throughout this complicated process; we always felt that we were in good hands and in control of our situation. We highly recommend her.