1. Prow Brothers

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Madisonville, KY

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2 years ago

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People searched for Heating & Air Conditioning/HVAC 111 times last month within 25 miles of this business.

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Advanced Air - Staffed with a full team of Licensed and NATE Certified technicians.

Advanced Air

(3 reviews)

Very friendly knowledgeable, and hard working receptionist and technicians. We purchased a service…read moreplan for our 15 year old heat pump, which I'm ashamed to say that we'd never had serviced before. We thought the 2 visit plan was reasonably priced until they came and spent hours servicing our unit today. (Did I mention that it had NEVER been serviced before?) The price was fantastic!!! Anyone else would have charged more than the price of the plan for this visit alone, but we will be receiving an included future service as well! We highly recommend this company!

I had a diagnostic appointment scheduled for my HVAC unit with this company. The appointment had…read morebeen booked for over a week, and I even called the day before to confirm that everything was still on schedule. I was told we were good to go. On the day of the appointment, I spent most of the day trying to reach them and received no response. When I finally got ahold of Don, he told me the appointment had to be pushed to the next day because it was raining. The problem is that I had another contractor working outside at the same time on a different location a mile out, and the weather was perfectly fine and sunny. When I questioned this explanation, Don later stated that they were actually booked solid for the day, contradicting what he had just told me. It felt like I was being given excuses rather than an honest explanation. What made the experience even worse was that Don allegedly threatened to come to my hometown during our conversation, which I found extremely inappropriate and unprofessional. I understand that schedules can change, but customers deserve honesty, communication, and respect. This experience was disappointing and left me questioning the reliability of this company. I would not recommend them based on my experience.

Prow Brothers - hvac - Updated October 2026

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