My wife had a total knee replacement 11 days ago. I was thrilled that insurance got her so close to home.
Upon checking in, it took the staff over 9 hours to get her the prescribed meds for pain. On that first night, the nurses aid refused to give her the prescribed meds that she's been on for 10 years, telling her that it was too much to take.. Even tho these prescriptions are for a completely different issue. So, she suffered, with no hope of getting her meds.
It's been 11 days now. She constantly cannot get her meds on time. Tonight, she was supposed to be put on her CPM machine at 8:00. They finally put her on the machine at around 10:00 pm. The time she should have been taken off the machine. The only reason they saw to her needs at 10:00, is because I called and demanded to know why my wife's needs were being ignored.
Also, she's been ordered to keep ice on her knee between treatments. Physical therapy told us that everybody on the 4th floor has access to the therapy freezer. But the night nurse told me that she didn't know about that. So.. My wife goes without mandatory ice.
After 11 days, my wife's sheets have been changed one! Her trash can has been transferred to the bathroom... And the bathroom floor has NOT been mopped.
This is a retirement home, trying to mete out beds for physical therapy patients, and they fail in all aspects. If you're considering this facility for therapy after knee surgery, please think again. And, I can only imagine the neglect that happens to the elderly who do not have a voice to ask, or complain. This place needs to be shut down if things do not drastically change. read more