My primary doctor initially wanted to send me to The Spine Team but I asked to go to NW Ortho…read morebecause my husband went there years before and had a generally good experience. I wish I would have followed the initial referral of my doctor, as NW Ortho has either gone way downhill or just don't have the staff to handle all their patients. I was suppose to go to a doctor, Timothy Powers. I never did meet Dr Powers, the the initial appointment I saw a PA. This was ok but he didn't really explain my x-rays or discuss anything else with me. However when I got the second notification for my appointment it was with another P.A. Still no doctor, not even an introduction. I called the office manager and let her know I'd like to discuss my condition with the doctor my appointment was made with (Timothy Powers). She basicallty told me, without any explanation or policy discussion, I was out of luck. So I went in and talked to the second PA who told me I probably had a pinched nerve and needed a MRI. Fine, I go get the MRI that detailed several spine changes, including several bulges and effacement of the cord at one level. When they called me to come back for the results, the appointment is still with the PA. To be clear: I have no issues with PAs, often preferring a PA to the doctor, ONCE CARE IS ESTABLISHED. Frankly, I am still wondering why over the timeframe of 6 weeks, I never saw one doctor. Does Medicare and the insurance still pay the "doctor rate"? It just seems like extremely poor patient service and care with no explanation from the office or the business, I won't be going back! By the way, total patient face time with both PAs was less than 8 minutes per visit.

I have had four surgeries with NW Orthopedics: both hips, a shoulder and a knee, all total joint…read morereplacements. I've had three different doctors for them and each of them are top rate. Dr Lynch did my first hip, Dr McDonald did my shoulder and knee and Dr Reichard did my other hip. They are all amazing doctors.

Without exception the most incompetent surgeon I've ever encountered in my history of 14 knee…read moresurgeries. He did a total replacement that I had to have someone else revise, tearing out ALL of his work that was ill fitted and exacerbated my pain instead of alleviating it. As the pain persisted he said "Oh, you must be a 6 month guy..." At 6 months "Oh, you must be a 1 year guy..." Then of course at 1 year "Oh, you must be a 2 year guy..." No, I'm actually a guy that rides a bike a few thousand miles a year and is very active who had the other knee replace 20 years prior with no issues. You, Mr. Scott, are a guy that uses adhesives that the subsequent doc pried off with a fingernail and left a huge gap in my knee joint that he could fit a full 2 fingers in. Avoid this hatchet man. There are MUCH better qualified surgeons out there.

In December 2024, I met with Dr. Scott regarding knee surgery. We arranged a date on March 20th for…read morethe surgery. The location of the surgery was to be a facility in Post Falls because he said the surgical facilities in Spokane were not clean enough. I was assured that all other visits would be in Spokane though. I was certainly dismayed to learn Spokane did not have adequate surgical centers. Prior to surgery, I was told to make my first physical therapy appointment for 3-5 days after surgery. These were to be at the PT facility, not at my home. The reason given was he wanted be walking immediately. None of my many acquaintances who'd had the same surgery had been without having support right after surgery. On the day of surgery, I had to be walking before leaving the surgical center, which I did. I had pills including 2 pain pills (oxycodone), 1 celebrex, and methocarbomal for spasms. On Sunday, March 23rd, I had been in extreme pain since Friday and unable to find relief, so I called the doctor's evening support number. My live in housemate and caregiver had given me all prescribed medicines without any relief. Dr. Scott responded and I, as normal for me, I put the call on speaker phone. The take-a-way was that he said I was not in enough pain because my voice didn't sound painful enough. I told him that I was in extreme pain, no matter what my voice sounded like. I was assured again that, no, my voice did not have enough of a pain sound. I had no ability to respond to the fact that this Doctor could evaluate patients by the type of voice sound over cell phones. After hanging up, my care giver who had been standing by the bed asked if I needed to be screaming instead of talking. She was very concerned because of my obvious pain and my inability to find relief during the days prior to the call. Considerable swelling made PT leg movements very difficult and painful, but I persevered. Eventually, I again tried to find some relief for the pain and stiffness. I felt from past experience that healing was not possible under extreme pain. The hydrocodone simply wasn't effective at all. I suggested to him that I should take some 14 year old morphine which was 15mg. This gave some relief, but after a week, I became concerned about the possibility of addiction. Since the surgery, I had been unable to eat much other than broth due to stomach upset and had lost about 10 pounds. On April 9th, I had another meeting with Dr. Scot regarding conflicting treatments and reported records showing everything was fine. I wanted to be part of the treatment team so I could know what was expected of me, rather than conflicting requirements. I had hoped to have some sort of plan, other than "everyone is different, so it was impossible to make any plans or projections". At this meeting Dr. Scott denied ever saying there wasn't enough pain in my voice. When I insisted, he said we were not going to discuss it again. We also did not discuss any pain relief plan. During week 5 (April 22nd), I lost 10 degrees of flexibility and was unable to do the PT. The PT person said I had to get the pain under control. I went to my medical doctor on Wednesday, April 23rd. who was also very concerned about the lack of pain control. She increased the original hydrocodone dosages by 50%. This time I could feel some relief and was able to have deep sleep for 2 hours. I have noted that the new dosage controlled the pain for about 3-6 hours before the throbbing pain returned. It is definitely a step in the right direction. She also decided to become my advocate when dealing with Dr. Scott. The change to every 6 hours was a huge difference from Dr. Scott's one tablet every 12 hours. At this time, I have no confidence in Dr. Scott's credibility. It may be that he has some short term memory loss issues and should be checked for Alzheimer's or dementia. The fact that he was unable to remember patient care for 17 days is of great concern to me. I sincerely hope the longer term memory was not affected while he did the knee replacement. Is spite everyone being different, Dr. Scott has not been interested in treating differences. I don't think I can go through another surgery to repair bad results. I have been in pain for 6 weeks and diminishing range of motion and inability to sleep more than a few hours at a time due to the pain. According to the physical therapist, after weeks, permanent damage becomes a concern. Most professionals realize there is a correlation between pain, lack of sleep, loss of appetite and healing. Dr. Scott is not one of them. On April 30th, I again saw Dr. Scott, but with a list of questions, such as what are the steps I need to plan on for future success and what type of medications should I take. Both questions were ignored. I was again told everyone is different, but there was no treatment plan to accommodate differences.

Dr. Bone did a fantastic job on my knee replacement surgery. He didnt use staples or sutures, he…read moreused glue. I have great hopes that the scar will fade with time. He is professional and willing to answer any and all questions. If you want a successful surgery you must do your part. Absolutely take the pre-surgery class. It is essential and useful. Take it early as you can. I recommend Dr. Bone for anyone needing joint replacement surgery.

Dr. Bone was great. He went through all of my options with me. He gave me injections in my left…read moreknee that really helped a lot, until other actions can be done.

Long time patient normally I get excellent care from this group. Except today I came in for a foot…read moreinjury. I don't have insurance so I'm self pay the lady told me it would be $175 to be seen. No problem I gave them $200 cash. That's when the problem began. I told them they could credit the additional $25 I didn't need change. They then proceeded to tell me they couldn't see me because of my form of payment. We do not accept cash as a payment ! What kind of an American business does not accept cash for payment. It's legal tender for all debts public and private. This is ridiculous and a ridiculous business practice!

I love this place. I've seen Dr Padtra for my foot and Dr. Wallace for my arm and they are both…read moreexcellent doctors

Dr Hewlett is one of the best Doctors around Spokane. He is professional and knowledgeable in all…read moreaspects of orthopedic surgery. I couldn't be happier with the surgery and follow up care that I received. His PA Trapper is top notch as well, and has always given me the right treatment. I am very please with them and would HIGHLY recommend them for any orthopedic needs!

Fabulous doctor! Dr. Fralich has been my orthopedist for over three years. She had been w…read moreProvidence but recently opened her own private practice. Here is what you will like about her: She is intelligent and articulate. She listens to you and explains your condition and options well. Eye contact and listening are two things you will notice. She is open to taking the time to answer your questions and discuss therapy options. Her depth of care for her patients shows. She has an excellent network of other doctors and physical therapists that she works with and is well know and well regarded in the Inland Northwest. Her staff is attentive and kind. You will not feel rushed but you will feel that your time is important. Her office is easy to reach with free parking. I now live on the Westside and will drive over to be treated by her. Smart, smart doctor.

Dr. Fralich and her team are the absolute best in sports and exercise medicine. Very knowledgeable,…read moreexcellent bedside care, and compassionate about patients and family. Would not go anywhere else. Highly recommend!!!

I was just looking for a second opinion but he didn't take time to listen to my concerns. He…read moreimmediately jumped to conclusions about what I wanted and spent the entire time comparing my problem to other patients that were worse off then me. He talked so fast I got lost in his rant. HE decided what should be done but I felt like he just wanted to get rid of me. When I finally got a word in, I asked if I really needed his suggested procedure and his response was, "We have a plan, I'm done" and he walked out. I have never had such a rude doctor. No patient should be treated the way he treated me.

Dr. Olson operated on my wife's knee after she was hit by a car ten years ago. He is an outstanding…read moresurgeon. He was kind, respectful, and thorough in his explanations. She was comforted by his knowledge, skill and care.

After 6 very helpful hyaluronic acid knee injections, the 7th caused me severe pain, nearly…read moredisabling me for days and reversing all my positive progress from prior injections. Staff took over 6 hours to return my calls about my concerns. When finally able to consult with the doctor he was unconcerned & without empathy. Billing was also inconveniently managed. Will not return.

I'm amazed at the higher reviews. My experience has been a disaster. I tried many times to get Dr…read more Scott to address pain and swelling. The first response to pain help request was "I wasn't in enough pain because my voice didn't show enough pain over the phone." My caregiver and I were shocked at the response. At 6 weeks, I visited my regular doctor who gave me a list of questions to ask at the upcoming appointment. Dr. Scott dodged all questions, saying "everyone is different". Being different should not mean refusing to address the problem. Since then, my regular doctor team has managed the pain and more recently with an ultrasound and MRI has found swelling and post surgical changes. The ultrasound showed a large blood clot causing the swelling. These tests are pretty basic to rule out serious things like blood clots that can cause strokes. I am so grateful that my regular team of doctors are more interested in solving health problems than ignoring them. The stroke will take 2-3 months to dissolve and I don't know about post surgical changes treatment yet. I do know there is at least one other former patient with the same bad treatment facing a repair surgery. I wonder why Dr. Scott isn't working at Providence anymore or doing them in Spokane.

I feel compeled to add my experience at Inland Neursurgery and Spine - My doctor has been following…read moremy spinal issues for at least 15 years. During that time he treated me not only fairly but beautifully. The staff is wonderful. When I have called and spoken to the nurse and appointment person for the doctor seeking either an appointment or asking a question they've either picked up their line or called me back promptly. I have nothing but kind words for the doctors in this practice.

I have bone spurs, herniated discs and spinal tumors, and I guess this isn't bad enough for them to…read moretreat me. All they did was look at an MRI and decide .... NOPE she doesn't need to be seen by us. They don't care that I am in agony daily, and it took 3 yrs to get the MRI done thanks to Insurance. Now what am I supposed to do? Just live in agony?? Thanks IN&SA.... you guys do NOT rock!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1