I swung by this morning after my car started shaking on the parkway, and they were able to take…read morecare of my car right away! I had my dog in the car with me, and they invited us both in to keep warm while they looked over my car. Turns out it was exactly what they thought, ice in my wheel well from the recent storm. I had a lovely chat with the female behind the counter and I so wish I got everybody's names. I appreciate you guys and thank you for your help this morning!

Title: A Bumpy Ride with Kreans Auto Body…read more Let me take you on a little journey, fellow Yelp readers, to a place where cars are supposed to get pampered but dreams... well, they sort of get deflated. Welcome to my experience with Kreans Auto Body. It all started with an innocent visit for a preliminary estimate. Ah, the promise of a quick fix and a shiny car - it was all very exciting! But alas, this is where the plot twists. After my chat with Carol, who was as pleasant as a sunny day in July, I left the shop with hopes as high as their ceiling fans. Carol, bless her heart, promised to call back the next day to set up a time. And so, I waited... and waited. Plot thickens: my phone became a prop in a silent movie. No rings, no buzzes, no melodious voice of Carol. I left messages with the diligence of a homing pigeon, yet the silence was deafening. During our estimate chat, they were more interested in whether my wallet was flirting with insurance or winking at cash. When I said it's complicated, things got more mysterious than a detective novel. Fast forward two months (yes, you read that right - two whole months!), the twist in the tale comes not in person, but in a voicemail. Carol's voice, now a distant echo, informs me that due to staff shortages and a deluge of big projects, my car's makeover dream was not to be. "Look elsewhere," she suggested. So here's the climax of my story: After a 60-day rollercoaster of emotions and unrequited phone calls, I appreciate the update. Truly, I do. But the plot hole in this story? Why did it take so long to get a "Sorry, not sorry"? I feel like I've been part of an unintentional game of hide and seek, where I was always 'it' and Kreans Auto Body was exceptionally good at hiding. In conclusion, fellow readers, if you seek a tale of timely communication and prompt service, you might want to audition other characters for that role. Kreans Auto Body, with all its potential, left this script unfinished and this customer a bit bewildered. May your auto body adventures be less like a mystery novel and more like a fairytale.