Absolutely love Paul stein and the direction they take with their clients. They're not out to…read morenickel and dime you for 20 years done once and done right

When calling for an appointment, their automated system scheduled an appointment. So we waited for…read moresomeone during the scheduled time only to call and find out the appointment was not actually scheduled. So we rescheduled with a person. The day of the appointment, the plumber called and asked what the issue was. Since it was not emergent he asked if he could come in the afternoon. No problem. Then someone called to tell us the plumber could not make it on Monday and wanted to reschedule for Wednesday. We're pretty easy going but it seemed they were not interested in our business. Plus it would have been $55 just to walk in the door. Called another company that came out same day with no walk in fee. This company has great reviews but for us they didn't seem interested. Wasn't a big job- just a leaking shower head but that still needs someone to fix it. Disappointed.

So appreciate this company! Honest and trustworthy! Came…read morehome to no air conditioning the other night.... Called and they were so kind and sent a great young gentleman who knew right what the problem was and fixed it within minutes! Thank you for having such nice people answering your phones and technicians that care! Jennifer Miller

We have used FCS for many years and find them to be completely competent, honest and they give good…read moreadvice. They recommended replacement of our failing A/C unit 15 years ago, and the model they suggested is still working, years beyond its expected life. In their most recent service, their techs identified a dangerous electrical condition in the wiring outside the unit, which help us avoid who knows what kind of harm. I would never consider any other company for the service they provide.

Don't believe a thing Danyell tells you. She has scheduled us for first thing a.m. only to find…read moreout she sent the men on a "emergency" before us -- three tines! Once they arrived at 11:30 a.m; the second time at noon; the third, we are still waiting (2:04 p.m.) Totally unprofessional. This is our fifth visit and still not completed the work. On one visit the men didn't know how to install a toilet but we were charged for the visit and for the additional visit when another crew fixed the problem.

Had a similar experience as Paul S, if not worse…read more This family-owned business only works via cell phone and they will "block" your number should there be issues, or if the business relationship deteriorates. An acquaintance who performs inspections reviewed the end work product within seven days of completion. As a result, we never allowed a representative of Hoosier to set foot in the residence again. We live in a large home/condominium community; neighbors and off-site friends visited and viewed their work. It didn't take experts in construction to recognize multiple deficiencies. Ultimately, by our own tireless efforts through other means, within days we were made whole on this repair installation project. The rework was sourced out and properly performed by another long-standing, reputable, area contractor. We were extremely lucky in nullifying our losses with Hoosier. Buyer beware.

I was having a constant issue with water pooling in the pan of my water heater, and it was not the…read morewater heater because it had already been replaced. I had a home maintenance agreement, including plumbing and electric, and they came out several times and we're never able to truly identify the issue. I ended up reaching out to Pro Tec and I'm so glad I did. They immediately responded on a weekend and sent a gentleman who was a master plumber. Not only were they courteous when I called to make the appointment they confirmed it immediately via email, texted me when the tech was on his way along with a copy of his bio and photo, and the young man also called me to confirm he was on his way. Jordan patiently listened to the experience that I had been having did a comprehensive overview of the situation both inside my unit and outside at the drain sites and was finally able to determine the root cause of my problem. All of this was done within one hour. My experience with this firm was flawless, and I will recommend them to anyone who needs assistance with an air-conditioning issue or any type of plumbing issue. It was well worth the weekend service call fee.

Stop taking 17.95 out of my checking account have called many times but to no avail I guess once…read moreyou start you dont care any more about your service you gave me a estimate was $1.200.00 over what I had it done for.

Excellent service. Had major problems with a guest bathroom and in-laws were arriving that day…read more This company tackled the issue and got it resolved that day after two other companies just gave up. The kid that was sent to my home was extremely knowledgeable and very professional. Best part was Pros Plumbing gave me the lowest quote of all three. I hope I don't have any other issues, but if I do, I will insist on using their services. I would recommend them all day long. Just amazing service and extremely fair prices. I'd actually be fine if they charged more. In my opinion it's worth it. Don't even bother with some of these other jokers, they overcharge and don't know what they're doing. I promise you will not be disappointed with Pros Plumbing and Rooter!!!!

Excellent emergency service on Thanksgiving Day for a backed up toilet that the plumber's friend…read morecouldn't solve. Excellent technician who arrived earlier than scheduled, but checked ahead to confirm an early arrival. Snaked the toilet drain quickly and efficiently. Friendly service.

I had a backed-up drain late on a Friday afternoon, and I honestly wasn't expecting to find someone…read morewho would respond so quickly. Zach from McGrath Plumbing exceeded every expectation. He introduced himself professionally, was friendly, courteous, and immediately put me at ease. He quickly assessed the problem, explained what needed to be done, and had everything resolved much faster than I expected. I never felt pressured or upsold--just honest, straightforward service. Since I travel frequently, getting this repaired quickly was extremely important, and Zach made that happen. The responsiveness, professionalism, and quality of service were outstanding from start to finish. If you're looking for a plumbing company in the Naples area that is reliable, fair, and truly cares about its customers, I highly recommend McGrath Plumbing. Zach did an excellent job, and I wouldn't hesitate to call them again.

We had a plumbing issue with water backing up into our home. I called McGrath plumbing and they…read morecame same day. Zachery was EXCELLENT!!!! He went above and beyond for us and I can't say enough good things about him! He was polite professional and did an amazing job. Again I can't say enough good things about him! I will absolutely recommend McGrath Plumbing to anyone who will listen. Just wish I could give more than 5 stars!

Had an air unit installed-Handler and compressor- $12,000-Yes, ouch!…read moreIt is 1 year old and already the techs have been back 5 times to fix the handler. Water keeps backing up and floods my garage. The handler and compressor are made by Carrier. 3 Ton. 3 mos after the install they told me the compressor needed freon!!! Crazy! So, I have moved on after many of Abby Air's excuses as to why my air conditioner has issues. Perhaps it is their fault, and they have no idea what they are doing. Do yourself a favor. Stay away from this company unless you like to sweat!!

Beware!!!! Horrible scammers We had they working on our AC…read morefor few years something always wrong. They sold us a brand new AC unit. House stayed hot after months of calling and appointments one of their techs pointed out the unit was to small!!! We called for few weeks with no call backs !!

Outstanding Emergency Service and Quick Response!…read more We had an unexpected HVAC emergency on a Sunday morning and needed help before the problem caused further damage. Our neighbor alerted us that our outdoor HVAC unit was making a loud noise while the fan was running. When we investigated, it appeared that a snake had become caught in the unit (see photos). We first contacted the HVAC company where we have a maintenance plan, but they couldn't send a technician until Monday afternoon. Since we were concerned about the potential for further damage, we wanted the problem addressed as soon as possible. Based on recommendations from friends and neighbors, we called Family Air Conditioning & Heating around 9:30 a.m. Someone answered promptly and was able to dispatch a technician that same morning. We were given an arrival window of 9:30-11:30 a.m. and received a text confirmation along with a photo and background information about our technician, Ricky. Even better, Ricky arrived within 30 minutes of our call! Ricky was knowledgeable, thorough, and professional. He explained what he was doing throughout the process. After removing the snake's head from the top of the HVAC unit, he thoroughly cleaned the fan blades and vacuumed the bottom of the unit, where the remaining parts of the snake's body were located. He also checked for potential electrical damage. We were extremely pleased with Family Air Conditioning & Heating's responsiveness, especially on a Sunday, and the quality of the technical service we received on such short notice. When you're dealing with an unexpected problem and are concerned about possible damage to an expensive piece of equipment, having someone respond quickly and take the time to do the job thoroughly makes all the difference. We highly recommend Family Air Conditioning & Heating, and we especially appreciate Ricky for his excellent service. We would absolutely call them again!

I called on a Saturday at 6:30pm because my air conditioning stopped cooling my home. The…read morereceptionist said a technician would call me within the hour. After one and a half hours, I called back to let them know I did not need their service. My neighbor was able to help me the following morning. I get a text at 10:30 PM Saturday evening, saying my technician had arrived. I was not home and I quickly texted back saying I had canceled the service call. I had a contract with them to check on my system every six months. Well, they never checked anything of importance since the Freon was extremely low, and there was a buildup of bacterial gunk that was never cleaned out. I have canceled my contract with them and want to warn other customers to make sure they do their job since they did not do that for me.