Called Paul Stein Plumbing after noticing the water heater was leaking in the garage. We recently purchased the house and relocated to Marco Island from out of state, so finding "new" contractors can be an experience. We were thinking worse case and that the water heater would have to be replaced. We were not looking forward to the unexpected expense. The serviceman, Leo, arrived promptly at the scheduled date and time of appointment. He was very polite and personable. He inspected the water heater and indicated that it was only three years old. He diagnosed what was causing the leak (a rusty nipple) and replaced it saving us the cost of installing a new water heater. It's nice to find an honest, professional and reliable contractor. We will be using Paul Stein Plumbing for all future plumbing repairs/projects! read more

Absolutely terrible! They charged me over $500 (tried to charge me $850 but I protested) to put in a valve to stop the banging noise from a washer. It didn't work and they damaged the machine. I repeatedly called and emailed and no response. Now I have to call a real plumber. This company is a total scam! read more

Do not use Paul Stein plumbing unless... You want to be overcharged for work that may or may not be needed. I had a GFI that seemed to trip when my hot water circulating pump was on. I called PS plumbing to come out and evaluate / repair. (PS plumbing no longer owned or operated by Paul Stein). I thought they might test the pump to see if it was bad, but they just replaced it. 45 minutes after they left --boom; GFI tripped and I knew - Nothing was wrong with my 7-year-old Grundfos pump; it was a bad GFI. I checked to see what that pump costs; Identical part and part number; $326 retail from a local store in Naples. It was a 30-minute labor install. The Bill for that was $875!!! I called PS plumbing and asked to speak to the GM. I asked why I was billed $875 for 30 minutes labor on a $326 pump? His attitude was terse and recalcitrant, insisting he had "to mark it up to make a profit". No mention of wanting a satisfied customer, let alone charging a fair price. The plumber who installed the pump called me days later and I explained to him the above. He agreed with me the charge was excessive and would try to get it reduced. That did not happen. I paid the bill - will never use again. read more

I had plumber come for garbage disposal! he was in my house for a minute & pressed the reset button! charged me $80.00 ! what a rip off ! I will never ever use this company again! read more

Needed a new garbage disposal installed and plumber did a quick professional job. However, at the conclusion of the job which I paid over $200 for the hour. I asked him to look at a small additional concern I had. Since the job only took 25 minutes I thought I would get a full hour of his time I paid for. However, he stated make it fast I have other jobs to get to and two minutes later left after telling me it was not really a problem and offering no solutions. I guess an hourly charge does not mean 60 minutes of service. read more

I would like to commend Paul Stein Plumbing ! They did an outstanding job servicing the plumbing in my master shower. We have older hardware that needed repair and they never gave up trying to resolve the issue as to replace them would have snowballed into an extensive whole tile re-haul. My shower never worked so well as it does now ! They are honest and competitively priced. read more

Paul Stein Plumbing - Shower hardware - Plumbing Near Me - Marco Island, Florida

Fair pricing and prompt and reliable service. The plumber came at expected time. I recommend without hesitation

Horrible service, plumber that showed up clearly did not want to do the work. most unprofessional personal I have ever dealt with. There are many other options in this area, so don't waist your money read more

Needed a hot water heater replaced...two techs arrived, removed old water heater, installed new one...all done professionally...highly recommend Paul Stein Plumbing for any plumbing needs read more

Very rude when they returned my call. They acted like they were doing me a favor. Terrible customer service. I understand your company may be in demand but it doesn't give you the right to be nasty. read more

Horrible. any business that schedules an appointment window, has you wait two hours and no shows, clearly doesn't value their customers.

5 Stars for Honesty! Marco Plumbing stated that the dishwasher needed replaced and wanted to charge around $1000. I called and talked to John and he told me a rate for install that was 1/2 of what the previous company quoted. He also told me to contact All About Appliances and make sure the dishwasher really did need to be replaced. I call the appliance repair business and they were there the next day and fixed the dishwasher pump for a couple hundred dollars! Never used their services but they still helped immensely! Trying to fix something from Indiana makes it nice to know that there are people we can trust! read more

We returned from vacation 10 pm and found a note our neighbor had turned off our water at the meter because the pipe to the house had burst. We used buckets of water from the pool to "flush" the John. At 7 am we called several plumbers who could not respond then called Paul Stein Plumbing who responded by 10 am and had us fixed by 11 am. Fast, courteous and reasonably priced. They are now "our" plumbers. read more

I called to ask for a Hot Water tank replacement. Never called back. Made an appointment to have ice maker connected. After they left had water all over. Was not hooked up correctly. Called them back and another technician came. A day later I find out this had also not been correctly hooked up. New manual was there for their reference. Now I need another plumbing job. I will not call Paul Stein. read more

Called to get a water pipe in a yard fixed for a customer of ours. When we hit the pipe they lost water to their house. I called this company and talked to the lady, she said "i can't give you a ball park on when we will be out there" this was at 9 am. So i called at 12, same answer. Called at 4pm, same answer. Called at 6pm (because the homeowners havent been able to take a shower the whole day) and the lady put me on the phone with "John". John yelled at me, laced me with cuss words, told me to **** off and find a other company, and said that "we dont give times on when we come out, we get to it when we can, and of we can't than **** you find another company. So we found another company that came out immediately, was kind, and offered half the price as this "stein" company. Moral of the story? Don't trust the first thing on google. This company will fall to the free market forces as soon as word gets around. And i see the other reviews online for them are terrible also. Glad i wasn't the only one to get cussed out by "john" Since when is wanting to know what time your plumber will show up is a bad question? To this company, it's the worst question. read more

Called this guy. Explained the problem. He said 3 to 4 hours, $325. I said OK. He said he'd have "John" schedule me in. 3 weeks later ... nothing. What am I supposed to do, badger the guy until he decides to show up? 2 explanations: inconsiderate or incompetent. You decide. read more

I've always had solid service from Paul Stein Plumbing. Water heater, spigots inside and out, and sewer drain backup. They've always been on time, professional, and fair rates. Don't use an off island plumber, they'll just mark it up and take forever to get there. On Marco, these guys know their clients and get the job done right. read more

They came out twice to fix the same problem....left without doing anything other than flush the toilet 10 times. To make things worst...they actually charged me. I called to discuss the bill .....customer service was horrible. HE spoke over me at the very beginning and then became very belligerent. DO NOT USE. read more

I called Paul Stein Plumbing this morning and within 90 minutes, Raul arrived and took care of a problem with each of our toilets. Raul was extremely polite and efficient. I would definitely recommend Paul Stein Plumbing to anyone. P.S. this was on a Friday morning and I was afraid we'd have to deal with the problems for the whole weekend, but they served us well and in a very timely manner. read more

My mother is a 72 year old retiree living in Marco Island. her house was damaged by the hurricane though fortunately she was not there at the time and the house is much better than many others. Still, when we came to assess the damage, we noticed the under ceiling on her stilt house had been torn down exposing a broken return pipe on her bathtub. Stein came out the very next day and the plumber could not have been nicer, replacing and repairing the damage in under an hour. Great service! read more

We were referred to Paul Stein Plumbing through a friend. After identifying a problem, within 60 minutes Arnoldo was at our home--well after his work day! He was unbelievably efficient with his diagnosis of the problem, solving it, and then much to our surprise---cleaned the entire area! If we ever have any concerns -- there will be one call -- Paul Stein Plumbing to request Arnoldo. A crisis averted! read more

They have been superb in responding to my emergency needs on Marco. We are always worried about price and have had been overall satisfied. Paul the owner came out for the 3-4 calls we requested and is not afraid to get his hands dirty. read more

We used Paul Stein for a whole house re-plumb when the market was in the tank. They were not inexpensive, but they were responsive. We contacted them recently for a broken sewer pipe and got no response. After several calls, Paul came out to look at the job and said he would send a quote. It did not happen. Subsequent calls were not returned. I talked with my GC from the earlier house renovation and he also dropped Stein and no longer calls him for work. It would appear that with a strong economy, Paul is now in a pick and choose mode for the low effort/high profit margin jobs. Not a business that builds long term relationships with consistent behavior. read more

this is the absolute worst ,unprofessional company I have ever dealt with. Not only did they put me off but when I politely called they promptly cancelled the service call . this happened on a Friday late afternoon after they said they would show up. their response was that their was more profitable work that they could do. they them hung up the phone on me.. Please do not use this company, you will probably get ripped off! mike j read more

I called Paul Stein plumbing to give me a price to change a how water heater. I have the the exact model number and heater I wanted to use. The person who answered the phone proceeded to tell me that it would not fit. Mind you this was from over the phone and they had not come out to my condo. I told the person on the phone that I had already researched the unit and space I had available and was certain it would fit. They started yelling at me and and telling me that they were certain it would not fit. Again this was from over the phone. At this point they told me I should call another plumber. I said no problem and will write this review about my interaction. About an hour later the owner called and asked if he could come out to see if it would fit. A few weeks later the owner showed up and without a tape measure came to tell me he was not interested in installing a hot water heater and only wanted to waste my time....UPDATE... The exact model I requested installed was install yesterday... Showing just how ignorant and incompetent Paul Stein Plumbers are... Save your self the aggravation and start with another plumber!!! read more

We have an older home on Marco that requires constant upkeep...which is fine with us. We have had 2 separate and exceptional experiences with Paul Stein Plumbing. Both times they were prompt, courteous, professional AND VERY reasonable from a cost standpoint. We could not be happier and will be thrilled to recommend Stein! read more