Usually don't do reviews but I've never came across a car shop that specialize in a specific repair…read morebut not willing to do it. I have a muffler set brand new but due to it being universal, service was denied!

We did not like the process of getting our truck back and how our old catalytic converter was given…read moreback to us. We brought our truck in for service to change out 1 catalytic converter for $1,300. When we dropped the truck off at 1:30pm, we offered to pay before we left, but Effrain said to pay later, and pick it up at 5 pm. When we came back to pick the truck up (at 4:45pm), we were told we couldn't pay by credit card because the credit card system was down due to an internet outage, and he could only accept cash. That should have been communicated to us BEFORE we drove back to get our truck! Who walks around with $1,300 in cash? A simple phone call letting us know that the credit card machine was down, and to bring another form of payment would have been appreciated, but instead we drove down there not knowing this, and having no back up form of payment because the bank was not nearby, and closing in 15 minutes at 5pm! At this point, we just wanted to pay the cost and have our truck back, so we offered to write a check. He said 'no because your check could bounce'. Then we offered to leave our credit card so he could charge it when the credit card machine was back online, but he said 'no because we could cancel the credit card and never see us again.' This left no other option for US, so he insited that he has to keep our truck there and for us to come back the next day to pay and pick it up! We left there feeling like we were being viewed as potential criminals and was being punished! We were NOT happy with this since this could have been handled by a quick 'our machine is down, bring cash' phone call! The last part to this was that we told him that we wanted the old catalytic converter back once he replaces it with the new one so we could send it back since it was still under warranty, and when he gave it back to us, it was cut in several places! We were NOT happy about that, and he jokingly said, it will fit in a box easier (for shipping). Now that upset us because cutting it in pieces voids the warranty because they shipped it to us in one piece, so we were going to send it back in one piece, not several! It could have just been unbolted and not cut. Looking under the truck, the newly installed catalytic converter was also not lined up matching the original configuration. Needless to say, having better communication with us would have been a plus!

These guys specialize in Toyota and Lexus. They are a better value than the dealership and…read moreconvenient to Duncanville, Desoto, Cedar Hill, Grand Prairie, Mansfield, and other places close to those mentioned. You have to book an appointment but over all I feel that it's worth the wait.

Several people have recommended this auto repair shop to me. They only work on Lexus/Toyota cars…read moreand I had a great experience. They are older and no nonsense and they are detailed and precise. The only downside is they are only open M-T and they are by appointment only. My car runs so much better and will continue to have them work on my car.

I paid Gerald Smith, the owner of SOS Tow and Auto, over $3000 in labor alone to install an engine…read more(plus $3200 for the engine itself), install a rebuilt transmission (plus $1300 to a rebuilder that he chose), and approximately $2000 in additional requested parts and fluids (injectors, starter, plugs, coils, radiator, fluids, etc). That is just short of $10k invested for the repair of an '01 truck. Upon picking the truck up, I immediately noticed that the truck had a 'Service Engine Soon' light. I was very concerned, but Gerald said that this was likely due to the truck needing to be taken through driving cycles following the engine and transmission replacement. He also mentioned that he felt that the truck had a vacuum leak and that he had neglected to upgrade the hoses on the vehicle during the engine and transmission replacement. He hooked his computer up to it, and said that he had seen no codes, and claimed that the vacuum leak needed to be addressed, and the truck just needed to be driven. I was not happy about the 'Service Engine Soon' light nor was I happy about the lack of common sense to replace bad hoses at the same time that you replace the engine, but I did understand the concept that with the major components being replaced, the truck did need to be taken through driving cycles to allow the truck's computer to be updated with the newly installed components. I decided that I could replace a few hoses, and drive the truck, and that everything might work out, right. I could not have been anymore wrong about the job working out. The same evening that I picked up the truck, I had an ODB computer placed on the truck, and there were multiple codes. Not only this, but the truck really was not driving well - there was clearly a misfire. When I contacted Gerald about the codes and the misfiring, he answered the call on speakerphone and said that the codes were "due to preexisting issues" - I could hear him discussing the issue with his wife in the background. Furthermore, he refused to give me my receipt or any of the paperwork that he had stated that his wife would be preparing for me. He said that any additional work that he did on the truck would be an additional cost; he did not honor his so-called warranty at all. It was at that point that I knew that my truck was likely in far worse shape than I ever could imagine. On May 15, 2025, I finally had a chance to have the truck looked at to address the alleged vacuum leak, the codes, and the 'Service Engine Soon' light. Their findings were very alarming; they found that Gerald had left the knock sensor unplugged during the installation of the new motor, of the new fuel injectors he had me purchased some were loose and/or improperly installed, and various other nuts and bolts were loose. The transmission was low on fluid and was not shifting properly. I paid $600 for the knock sensor, fuel injectors, loose nuts and bolts and the diagnosis, and elected to have the truck towed to a transmission shop the following day. The findings at the transmission shop left me speechless. The very first thing they attempted after seeing the low fluid levels via the transmission dipstick was to add some fluid - the transmission fluid that they tried to add spilled on the ground as they tried to add it. This was bad, but the findings only got worse. This is the short list of what I witnessed them encounter: Loose/unbolted high pressure AC line Loose/unbolted and unsecured fuel line under truck (this is severe fire hazard) Fuel line stack bolts missing Inoperable transmission bleeder Missing transmission bleeder hoses Missing transmission dust cover shield Missing bolts on cross member Exhaust mount nuts missing Upon further tear-down, these additional issues were discovered: The brand-new starter that I supplied Gerald with was only secured by one bolt - not the three that are required The torque converter was improperly aligned during install Missing bolts at transmission bell housing Marred transmission casing due to the wrong bolt (too long) being forced into the wrong location Various bolts cross-threaded and stripped due to improper placement Missing transmission vent tubes Missing transfer case vent tubes Idle air control valve missing cap after install of replacement engine After repair and correction of the neglect incurred by SOS Auto and Tow, I just paid an additional $3200 not including multiple tows and multiple Ubers due to my truck being inoperable. At a minimum, Gerald Smith of SOS Auto and Tow is responsible for these most recent charges. I will be taking legal action due to this act of gross neglect and services left unrendered. Potential Consumers: Do yourself a favor and do not entrust Gerald Smith, SOS Auto and Tow or any of its affiliates with the care of your vehicle, unless you enjoy burning your hard-earned money or potentially being burned alive by neglectful work such as leaving fuel lines exposed and unsecured beneath your vehicle.

My car tire went out driving back from Louisiana and I didn't have a spare. I came upon Gerald's…read morenumber by searching road side assistance in my maps app. Gerald was about to close down but he answered the call and showed up quick. Gerald jumped out asked me the problem and suggested that I call a 24hr tire shop that he drive me to. Gerald was nice, precise, technically proficient, and fast. The price was cheap and affordable. Thank you Gerald.

Daniel helped me out with my car. Gave me his honest opinion. He didn't over charge me like most…read moremechanics. He gave me a good price and was able to fix my car. I will always recommend anyone to have Daniel do any repairs to their vehicle.

Daniel is an ethical man. I told him I had been planning to take my son camping the next day but…read morecouldn't because my car broke down. He stayed until 8 pm fixing my vehicle. That says a lot. That said, he does not contact you before repairs with an estimate.

There the best. Had my Mustang in there for repairs. They look it over find the problems and got me…read moresquared away. I have found a great and professional place. They have a customer for life. Thanks for an excellent service.

I took my ctsv to Brandon @ SS Automotive to diagnose my engine problem after it started to…read moremisfire. My car leaned out so much it was torching a valve. Brandon got back to me quick, told me the problem, explained the full process of what will be happening and also gave me an estimated quote. He kept me updated from start to finish. If you need any performance good quality work done to your car go to Brandon @ SS Automotive.

I took my car into Duncanville Automotive Muffler Shop. My car needed an oxygen Sensor (O2S). Mr…read moreJoe Throadgill and Mr Nathan, everyone at the shop, are wonderful, professional, caring, and trustworthy. I will never take my car anywhere else. Thank you to the whole team for your honesty and great work! I give five 5Stars all around! If you need a reliable and honest Mechanic and a wonderful manager, Mr Throadgill, don't hesitate to take your car to their shop. Thanks again.

If your looking for an honest repair shop I highly recommend. Awesome customer service. Good…read morepricing and they did the repairs in a timely manner. They even gave me a Veterans Discount. I will be back for any future repairs.

Eric and his crew did a great job with my repairs. Quick and easy service. I definitely recommend…read morethem.

Eric and crew helped me out by going above and beyond!! At the end of the day, in the freezing…read moreweather, right after filling my tank at a nearby gas station, my battery died. Sovereign Servcie Center recognized the challenge of waiting for a tow when I was less than one minute from their shop, so they (very generously) came, jumped me, and escorted me back to the shop. They then helped me get the battery I needed before the end of the day. I'm humbled by their humanity, and beyond grateful for the kindness and efficiency they showed. I'll be coming back to them in the future for any of my car's needs- body or maintenance. It was entirely affordable and I felt unbelievably cared-for. Thank you so much to the whole crew who helped me out!

Best place ever the owner is really nice and they have professional's mechanics and they get…read moreeverything done as fast as possible

I had been in town for a few weeks when I blew a tire on the road. My Mom swore by this auto shop…read moreso I brought my car there. The mechanics there went above and beyond to help me out finding me the best price and even offered cheap alternatives to help get me on the road. Everyone I saw that walked into that place left with a smile. I'll be coming back for sure. It's hard to find a mechanic that I trust. But I trust you guys. thank you for what you do.