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    Protocol

    4.3 (4 reviews)
    ModerateBridal

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    Blush

    (7 reviews)

    £££

    Queen Quarter

    I called in to this much talked about bridal boutique to pick up some ideas for my mum. As she is…read moregoing to be a mother of the bride very soon I wanted to get an idea of the range of sizes, colours and styles stocked here. The staff were friendly enough and they pointed out the new range and told me that there were bargains to be found in the older stock. Everything is just displayed together with all sizes on one rail. I would have found it easier of the dresses were arranged either in colour, style, designer or size. The lady informed me that we would not need an appointment and that they get new stock in all the time. I will call in here with my mum very soon and have another look - there is an order time of several months on some dresses so I would advise you call early if you are more particular. The dresses were lovely and staff pleasant. I will be back.

    We went here to choose a wedding dress for my best pal, and we definitely experienced a better…read morequality of service at other bridal shops that day and the rest of that week. When choosing my own dress, I also went to other less 'sophisticated' places and were treated better and given more time and space to choose. We were ushered into the private dressing area, with the most gorgeous array of gowns lined up along the wall. The girl helping us was doing her best, but she was quite young and I didn't get the sense that she was confident enough to make suggestions and that she didn't read my friends personality - which I think good salespeople should be pros at. She didn't pick up on the fact that my friend was quite unsure of what she wanted, and was hoping for some suggestions. What I really didn't like was the order that we were only allowed to try on a certain number of gowns....I was really shocked. I had heard that some boutiques do that, but I wasn't expecting it here as the whole look of the place is very professional and glamorous. To be told you only have so many chances to find 'that dress' is very limiting and kind of bursts your bubble. I think anyone who is serious about finding thier dress will know if they've hit the end of the road, and they are hardly going to try on 20+ dresses are they? In other establishments we were offered tea and coffee, soft drinks and even champagne while we waited, but there was nothing like that here, and there was a real sense of a production line, with the next group of brides and bridesmaids waiting hot on your heels to get in. Gorgeous dresses, gorgeous shop. Could do better.

    Protocol - bridal - Updated May 2026

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