SPENCER SAVED US FROM A RIP OFF!…read more
We live in an older house with limited income with an older Tappan/Nordyne furnace that had been getting temperamental during November/December of 2025. But fortunately, replacement parts for it are inexpensive now.
The HVAC company we had been using charged us TRIPLE Spencer's rate just to come and take a look several times, and they were not very transparent about what they find. They tried more than once to pressure us to spend $6000+, plus labor for a new furnace, made by a company that has a bad reputation in the industry for being poorly made in foreign countries. We opted to keep our own furnace.
the last time we spoke, their tech told us we needed a very important piece for our furnace. And we balked at the price he quoted for part alone! They quoted SIX TIMES the price of that same part available (brand new) elsewhere, PLUS a very high hourly labor rate that began getting charged at the end of their previous service call, to cover their drive time from any county they happened to be in on the given day.
And when our furnace failed a few days later in the night during outdoor temps in the low teens, they did not respond to my calls for help. (Interior temperatures were 50° and dropping that night, and I care for an elderly Dementia patient here.)
I called Spencer at Southern Heating & Cooling the following day (Sunday) he said he is booked up until Tuesday after such a harsh cold snap, so we buckled down with space heaters and electric blankets, because Spencer's ETA was still sooner than anyone else we called.
SPENCER SHOWED UP A DAY EARLY!
He was very transparent about what he was doing, what he discovered, and explained why our furnace misbehaved, in all the detail we asked for! and he ordered the part.
UPS had a snow delay and the people at Southern even texted us the UPS tracking reports, and offered to loan us a couple space heaters to help us through the single-digit temperatures until the part arrived, (because of the unexpected delay, and the potential emergency that could happen with Grandma)
Fortunately, the heaters were not necessary and the part arrived the following day, Spencer was here in less than an hour and installed the new part in just minutes!
SPENCER WORKS FAST!
The furnace was working perfectly until later that night, the new part exposed a developing problem in an adjacent part, and the furnace was misbehaving again after nightfall. I called to ask Spencer about it, and he came back immediately and had a look, that adjacent part was replaced in about 5 minutes, and we were back up and running fine, free of labor and visit charges. The additional work was considered an extension of the original repair job Spencer came to do in the beginning.
It has been several days already, our furnace has been running like new ever since, and Grandma is a happy camper again!
I value Southern's transparency, honesty and quality of service.
They did not take me for granted,
& They did not price gouge me in a crisis.
"FIX-FIRST KIND OF A GUY"
Spencer told us he is a "FIX-FIRST KIND OF A GUY" he believes in most cases fixing what you already got can cost a lot less than replacing the entire unit, and that's what happened with us.
We got our existing furnace working as good as new for about 1/10 th of the price of the newer, complaint-ridden brand of furnace the other HVAC company had wanted us to replace our existing furnace with.
The folks at Southern Heating & Cooling Ltd, take great care of their customers, and their rates are great, next time I need any HVAC work done, Southern Heating & Cooling Ltd. Will be my first call.
And I will highly recommend them to anyone in the Boyle County area who asks me for an honest, transparent & fair HVAC specialist with affordable rates.