I ordered a new front security door and I'm very happy with the finished product. I had an aluminum siding that had to be removed and replaced and it's looks better than it did when the sliding was new. I will definitely call them back for future repairs read more

We ordered two windows for our home. The installation was fast and professionally done. The windows have added ambience, functionality and value to our home. Adam, the handsome owner of the company, even came to our home to check on the progress and gauge our satisfaction! who does that in 2025!?! My wife and I highly recommend Protector Door & Window!! read more

I paid for two doors ( security) the installer indicated I did not need the frame supported..I had good wood..? Now my front door is popping every time you open it. I was told out of warranty, would cost close to 200.00 to look at...faulty and lazy installation..getting a real door company that will come free to look at.. read more

I've been waiting since June 2025 to get my "special order" patio door installed! What door takes 4-5 months to manufacture??!! I was told I can't cancel my order and get my $2,300 deposit back! read more

Doors installed by Protector Windows and Doors. So far not a problem with any of the Doors. read more

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Unfortunately, after about a decade or more of doing business with this company and tens of thousands of dollars spent, I will never use again. Kenny, my salesperson, has always been customer service oriented but the rest of the company I suppose is getting too big to care about longtime customers. I had some shutters installed on a Friday for which I had put a 50% deposit down. I was not at the commercial rental property, which was vacant, at the time the shutters were installed. Therefore, once the installers finished installing the shutters, they took the keys and I figured that I would finish paying for the shutters once I picked up the keys. I had asked to finish paying for the shutters the following Friday but was prepared to pay earlier if absolutely necessary. Unfortunately, Trinity, the General Manager, and another employee named Teresa took it upon themselves to call me incessantly about the balance; I did not answer the calls because I thought that alerting my salesperson who has been with the company nearly 20 years that I would pay the following Friday when I picked up the keys was sufficient. By that Tuesday (about 48 hours - two business days) after the Friday install, Trinity took it upon herself to have the installers remove the shutters that had just been installed the Friday before. My salesperson tried to intervene and was told that I would have to pay an additional $600.00 to have the shutters reinstalled along with my balance. Now, I will have to dispute the deposit with my credit card company because I've now paid for nothing. I have no shutters...installed or uninstalled. read more

The installers are wonderful for the company. They need to work on the other departments with the company.

I would not recommend, I really wanted to support business in the city. The quality of work was not worth the 2grand spent my security gate wa scratched and the spring not working properly. read more

I took in my screen to be replaced for my doors. After measuring them the lady ordered them I picked them up and they didn't fit. The lady tells my daughter well they dont do refunds and then she goes in with how old are the door. That should have been the first question when I brought them in. Sk they come out and measure my doors and tell me the standard door is in high $600. So basically I'm out of $200 all because you measured wrong. I'm so pissed with this company. I wouldnt recommend them to anyone after this experience!!! 0 rating read more

This is the absolute WORST company I have ever dealt with! CAUTION if you take the risk and use this farce of professionals BEWARE of the window shutters mine was missing parts and showed damage upon installation. It didn't work after the first 48 hours. I have the battery operated shutter on my living room window and boy oh boy was this a mistake. Just became operable from 2/28/22 until 3/16/22 a whole 16 days!! Then instead of it rolling down it just DROPPED!!! I want my full refund plus some and this trash removed from my house. By the way there is no 24 hour emergency service. read more

Protector Window And Door - No bottom track - Windows Installation Near Me - Detroit, Michigan

Zero stars!!!!!! Scammers, doesn't honor warranty on products! Spent 10k cash on six doors and have had problems from day one! Posted a review on their website and get a response to call them!!!!! I HAVE!!!! Trinity their point person has ignored my calls! They have my number they have my account they know how to get in contact with me customer service totally unacceptable, workers are substandard! read more

I wanted to be satisfied and give positive feedback, however there is none. Door jams slam, they adjusted them after a lengthy wait time, but the problem still persist, the doors slam shut almost immediately after they've been readjusted. Your fortunate to receive any assistance for their lack of quality materials, workmanship, and especially less than qualified installers. **RUN away read more

No mask but I had one on and was socially distant mainly because of the strong smell of alcohol. The installer was by himself when trying to install a one piece two-car garage door. He dropped it getting it off his truck, scratched it up during the installation, put it up uneven, etc. I could go on and on. A few hours turned into a 2 day job as well as having him on camera urinating in back of my garage . Completely unprofessional!!! read more

Do not hire this company. Their mode of business is : Fraudulent, duplicitous, unethical business practices They ordered and installed the wrong product. The "manager", Trinity basically lied and said she'd reorder the correct product. When I called her, miraculously she answered the phone and said she'd return my call. That was a week ago! I hired them last December. I will be filing a complaint with the better business bureau, and I will also contact the media to see if they will do a story. Hopefully the news will get out about their unscrupulous business practices and impact their $$! If you have had a similar experience you can also Call the Attorney General's Consumer Protection division toll-free at 877-765-8388. When you call, you will speak to one of their Complaint Specialists. Or call the Better Business Bureau. read more

I would give this place a negative star if I could. DO NOT do business with them!! They are expensive and their products are garbage. They only offer a one year warranty on their products but still charge $250.00 for a service fee to come out and inspect the problem, but if you decide not to get the product repaired then you just lost your $250.00. I spent $4500.00 in 2020 on two door shutters that I can't even use because I have the same issue with them both. What a waste of time and money. MY advice is to STAY AWAY from this place!!! read more

The quality of the doors are horrible. We had doors from Empire that last almost 401years. With these doors the mail slot door handles & the deadbolt locks are rusting already, even the screws in the frame of the door is rusting. The screws in the shock mechanism rusted and came out of the door. They charged $59 to come out & put two self tappers into the door. They are only four years old and are rarely used. My 96-year old grandmother barely leaves the house. When I called to speak with the rep, I told her our Empire doors lasted a long time and the warranty was longer. She said maybe that's why they went out of business. Our warranty is 90-days. They don't even stand by their product. The only help she offered was to reduce the service call amount the original fee which is $89. DO NOT BUY DOORS FROM HERE!!!! read more

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Horrible customer service I scheduled an appointment in November I sent pictures to Roz showing her what was needed and how it was a safety hazzard and a concern of mines. My appointment was scheduled between 10AM and 2pm on a Friday by 2:10 I called to see was a technician still coming because I had to leave for work by 2:50pm so let me know something by 2:30 pm no call came in so I called off work expecting service from this company. Called came in at 2:50pm saying the technician had called off work if was ture I should have known that the morning of to reschedule however the first person I talked to at 2:10pm said the tech was held up on the westside. Rescheduled for Saturday Kevin shows up and confirmed he was held up on the westside he did not call off and the kicker was Kevin was not a technician but a sales representative. That was unable to fix my problem. He informed me he will let the company know my needs of concern and someone will get back to me by it being a safety hazzard issue. I Have yet to hear from the company. I called December 13th a month later to speak with the technician manager. However the sales manager refuse to relay a message and wanted to handle things herself even though she is not in the same building nor the manager of the department. My time and a day of work missed why and I was not compensated at all. By a company that does not listen to clients and have no regard for people safety or concerns. read more

Protector Window And Door - My latch was getting stuck I just needed this fixed. Incase of a fire my family and I would have been trapped in. - Windows Installation Near Me - Detroit, Michigan

My name is Bien Le. I have never comment on anything before. But when comes to door and window replacement this is the place you must come to. I am very please with their work and services. The work is excellent and the price is very reasonable. This is the one if you ever need doors and window services. read more

Purchased security shutters for my windows and door. Upgraded and purchased the security shutter with the remote for the back door and without warning, one day it stops working. Unable to open the shutter or get out of the back of my house, I called protector door and was told they would look up my receipt and call me back. After not hearing from them, I went into the 8 mile location and was told I would have to pay a $250 service fee just for someone to come out and look at it! I would strongly encourage you to take your business elsewhere! This company does not stand behind there work! If you want $4600 security shutters that only work for 2 years, then definitely purchase your temporary security shutters from Protector Window $ Door. read more

I would not recommend Protector Window and Doors to anybody I mean nobody. They are very unprofessional , they lie, the quality of the product is cheap. You call the office you can't talk to anyone, you have to leave a message over and over and over again. They scheduled to come out and don't call no show. We had a door put in we had a picture window put any window screens still waiting for the screens we had a bedroom window put in in 2 weeks we couldn't lift it up. So please anybody who's thinking about using protective windows and doors change your mind. Terrible service read more

This is a update to my previous review, my front door is beautiful and my side door is just ok, the only issue with my side door is the person who came out to measure my doors must have given bad measurements, because my new side door is smaller than my old side door which means they had to rough in some wood, I dont like the way it looks, maybe after I paint the wood patch it will look better and not call my eye everytime I walk in the room. The installer was very professional and did quality work. The reason why my rating remains low is due to the way I was treated up until the install. The owner had my sales person reach out to me and rectify my issue with the reinstalling of the security door, at first I felt that the company was attempting to right a error that occurred on their end however instead I got a call stating that the security door would be reinstalled at no cost however i was told that I did not know what I was talking about in reference to a bait and switch reference I made in my first review. You don't scold a customer when you are rectifying a issue that the company created. I was still happy with the resolution until I received a call for a install date and was told by a different employee that he was told to tell me "I would not be able to have my doors installed until after I removed the negative rating on yelp" and also scolded me on my yelp review.. I said I can not update my review to state that the issue was resolved until the work is completed and I have something to review. I was told well "we can't put your doors in until you do" now i'm livid did I not pay $1,380 for the doors?! why are you telling me they wont be installed until I update a yelp review? I said either give me my money back or don't bother to reinstall my security door! Then I was told that's okay ma'am we will get the doors in for you. I highly recommend that the owner contact the customer himself next time or retrain his staff on how to talk to customers. I really wanted to update with high praise but this was a opportunity missed. read more

New garage door and opener installed beautifully. Decent price, complete clean up. No problems.

i had 4 doors installed on april 16,2021. the installers left cracked broken wood around my front door and did not mention it to me until i was done paying them. they left the siding around my side door lifted and gaped open after they installed that door. i called the company the next day to complain and request that repairs be made, after all i paid them in full despite the shoddy work. i have not been given anything but excuse after excuse. i have made over 28 calls to this company (and i have the call log and records of ). i have spoken to donna, nicole, theresa, kenny (sales rep) and most recently trinity. on may 24th a guy came out to look at the needed repairs and he stated that 'if' the repairs are approved he would do the work. i followed up with a phone call on may 26 and 27 only to be told that trinity was on a call or in a meeting on both days...i called again on that friday and was advised that she was out of the office until after the holday. so i patiently waited again and called them back on june 4, on this day i actually get trinity on the line and when i advised her who i was she placed me on hold for over 12 minutes!!! needless to say i had to hang up and to this day no one has bothered to call me back. i would never recommend this company to do business with. please see my photos. i also included some photos from the inside of my side door where the installer left a big gap over the entry way thresh hold and he told me, that all 'i' need to do is place a 3/4 round down over it'......i was like really???? read more

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After waiting 2 hours for the scheduled install of my 2 storm doors I got a call saying the installer was running late. I suggested a reschedule but he assured me he would be there before another hour went by. He arrived more than an hour later. Salesman told me install would take about an hour. Install took more than 3. At the end the installer had to write down my charge card info because they don't take personal checks for the balance on the contract and the person who normally takes the charge info over the phone had left the office (overheard phone call with installer). I was uncomfortable with my charge information being on a piece of paper but they still refused to take a check despite my deposit check having cleared the bank While I usually tip all delivery and workers I deliberately did not. I spent the entire day waiting on this job to be completed. Here's my suggestions for this business... Get a mobile charge card device for workers to use on site Send two workers on install jobs...The jobs will go more than twice as fast and customers won't have to be inconvenienced more than necessary and they might actually make more money for the business. Clean up your invoices and business paperwork. Looks old and unprofessional. The flyer they left for me for discounts on other jobs looked like a kid drew it up and then used a bad copier. I'm a longtime Detroit resident and I try to use Detroit based businesses. Unfortunately this business is typical of many service related businesses in the City. I give them 3 stars rather than 2 only because of the fact that I did get the doors I ordered and the installer did a good job once he arrived and finished the job. Ultimately I wasted an entire Saturday just for this to get done when it should have taken no more than 3 hours total. read more

Buyer Beware, do not use Protector Door and Window, they will keep your deposit even when they screw up. To top it off, my sales person has done nothing but lie about the situation. I ordered the product on the 22nd of Oct 2018, from there the scheduled install was for the following Saturday. When the installer arrived, he informed me they didn't measure it correctly, it was too large and someone would be calling me on Monday. My salesman called the following Thursday and then he says it needs to be a special order and it would cost me an additional $75. That upset me, so I requested that he not do a thing until he hears back from me. Several days go by, I called the salesman and requested a refund, he said he would call me back the following day. I called a day or two later and left messages with him and the store and they never called back. When I did reach someone from the store, they said my contract doesn't allow refunds after 3 days from the time of the order and the gate was special ordered, however; I informed them that I requested not to do anything, I didn't request the special order and you up charged me $75. They said they waived the 35 dollar up charge, I said it wasn't 35, it was $75 and I indicated that I called my sales person about the situation. They said I should have called the store directly, I said to them I did call the store by calling my sales person, they said calling the sales person was not calling the store. After the loud shouting match over the phone, I came to the conclusion that they are stealing my deposit and was not worth my effort arguing with them. They used every excuse to avoid giving me my refund including lying about the special order and for not returning my calls. read more

I owe it to myself, the company, the employees who helped my during the past month, and the people who are going to use this service in the future to submit this review! They installed a heavy commercial door to my building at the end of October. About three weeks ago, it stopped working. I called them multiple times and was told that the original installer is not answering the calls. They kept promising me that someone will call me back and no one did. Then I was told that the warranty is expired (120 days*i checked with another company and they said they usually give a year) anyway by the scheduling manager and would be a $50 fee for someone to come and I told him that would be fine. After multiple attempts, they set me up with another installer to come out on a Monday from 9-10, it 10:15 and he did not show up. We rescheduled it for the next day and he couldn't do anything and couldn't even open it manually and he said some will call from the office and as I expected no one did. At the end and I as I was told that the manager said that at this point I would have to contact another company. To me, I think they forgot a couple of things, -The installers work for them and they represent them. -I paid them $6,950.00 -I called them not the installer. -a big concern about the level of professionalism and customer service(they don't know how to apologize for there shortcomings-makes you feel like the customer needs them but they don't need him or her,,,,it should be the opposite). *I called proline, they told me that there is something wrong with wiring that the previous installer has done and they had to cancel the switch that he installed inside. read more

Really appreciate the great install Carlos did on 4/23. Would definitely use him again -- very professional and timely job! David Lloyd Detroit, MI read more

My experience with Protector Window & Door, was pretty bad also. It started out with deceptiveness about the security storm door I order. Then the appointment was missed after waiting all day. Rescheduled for the next day, but after the door was installed I noticed a bent bar. After several phone conversations the problem was rectified. Later, about a month or so after the install of the new door, the door closure started making a popping noise. Door is still under warranty, someone was sent out, and he changed out closure (or said he did) but door continued to make noise. He said that was normal. Funny it wasn't making any noise for over a month. I called back to the office and told them I was not satisfied and spoke with Trinity and she said that the best person to send out to fix it was the person that came out and he said that nothing was wrong with it. So I put the phone on speaker and let her hear it, and I asked her if she owned one of these doors and she said yes. I asked her does her door make this noise and she said no. She said she would refer it to the owner. That was the last I heard from this company and that was at least a month ago. The only reason the rating isn't lower is because the door is beautiful and it does give me a new level of security. read more

I'm super torn. I want to give them a five star review, but I spent so much time following up with them that it doesn't make sense. When they are on the job-site and working on a project the installers are great. It's their internal processes that are holding them back. We had to schedule two separate appointments in order to place an order for windows. We hired them for window and doors and later found out that they did siding which is what we needed, but when we inquired they said that they would only do the siding when installing the windows....But they never mentioned that they did siding. When following up we had two or three people that we had to contact. We tried to share that from a customer standpoint, it would be beneficial to have one person to call or contact. read more