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    Protean7 Interactive LLC

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Web design

    Website development

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    11 years ago

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    Cray Networks, Inc.

    Cray Networks, Inc.

    (16 reviews)

    Took in a fully functional, and working laptop for a simple battery replacement last week. Laptop…read morewas returned to me in non-working order. When I came in to pick it up, both owners, Ryan and Kim were defensive, rude, and hostile, stating there was no power going to the motherboard, and offering to further charge me for diagnostic services. If you're a small business considering these guys for network design, install, or monitoring services...  Beware. If they're this nasty and dishonest on the small side of things, think about how that could adversely affect your one-time spend, on an invoice with more zeros than mine.

    What an awesome experience with Cray Networks! From the…read moremoment I picked up the phone and called Cray, and Angie Rollman answered , I knew I had made a great choice and I and my computer would be in good hands! Angie patiently responded to all my questions. After we discussed my needs, she was able to give me an estimated cost and explained the way they charge for their computer network services. I really appreciated the fact that although they have an hourly rate, they charge in 15 minute increments based on the actual physical work done. Angie assured me that the services I was requesting generally took a short amount of time. However, if the charges were going to be more than $150 she would call me before proceeding. Although they don't keep a lot of stock items that customers can purchase, Angie checked and they had the perfect 16GB Flash drive. I had wanted all the pictures to be available on one Flash drive and it had enough space to do that. This saved me a trip to another store. I was also very impressed that they would consider doing such a small job as I know much of their customer base is businesses. So here's my situation: We have a Dell Laptop that we no longer use. It's heavy, and needs a battery- but still works well with the power cord. I had tried but was unsuccessful in getting the pictures out of the laptop on my own. I also wanted to have the laptop wiped professionally. The plan is to give the laptop to a young man in 9th grade, as the school felt it would be helpful for him to have a computer to assist with his homework etc. I didn't want him to have to cull through everything we had on the computer. I wanted him to feel from the time that he opens the laptop that he can personalize it. Cray Networks also updated Windows, which took about 6 hours. Angie had said they don't charge to monitor a system once they set it to do something on its own, like updates, so no matter how long a download or upload takes there is NO additional charge (unless the technician has to go back in and put hands on it for another issue). Cray used to be located in Austin and the privately owned business did quite well there. Based on the great customer service it wouldn't surprise me if the majority of their business came over to their new location. The owner lived in Leander, so decided to relocate to his home town. The shop is centrally located and right off Bagdad Road. From Crystal Falls head South on Bagdad. As you approach the business, you will see a very steep driveway, then a little brick wall in front of the shop which sits on a corner lot, so you proceed on to Castlewood Court, (the street just past the shop), turn right, and to your immediate right you will see parking behind the business. (since I am directionally challenged, I tapped into Angie for help finding my way) I received the great customer service that she renders! And guess what??? The exceptional customer service is pervasive...When I picked up the laptop, Angie didn't happen to be available so a gentleman (sorry I did not get his name) assisted me. He retrieved the laptop along with the Flash-drive and power cord. He reviewed the bill with me and it was as expected. $75 + 16GB Flash-drive. I would highly recommend Cray Network. They accept projects big and small, do a great job at a fair price and have a awesome team who pride themselves on quality customer service!

    Frankenstein Computers - Home sweet Home!

    Frankenstein Computers

    (168 reviews)

    These guys are great! Alex Hernandez is superb when it comes to taking care of us. As the…read moreAdministrative Assistant at Tucson Dermatology, I can confidentially say that this IT team definitely can handle a medical practice for employee emails, computer access, upgrading computers, and technology hardware issue support. Even from remote locations. The owner of our practice and head dermatologist Dr. Adelman has been with Frankenstein since his time as a provider in Austin Texas from 2008 up until present day 2026 in Tucson, Arizona. Alex has assisted us in our time here in Tucson, AZ remotely, and you cannot tell the difference whether it is remote or in person. Mitch at Frankenstein has helped us out remotely with ethernet dock replacement issues, and from Texas! Alex makes sure we are comfortable after every requests. They really care and take out the time to get the job done. I can vouch for these guys any day of the week!

    My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

    Protean7 Interactive LLC - web_design - Updated May 2026

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