Gene Heiman and Custom Systems have literally been a dream come true for me, in terms of finding…read moresomeone that knows computers inside and out, and is also truly a pleasure to work with. After dealing with some computer issues for quite some time, Gene never lost his cool, and was ALWAYS genuinely nice and easy to work with. He is extremely responsive, VERY affordable, and just a real pleasure to work with. I would highly recommend Custom Systems to anyone that needs a good, reliable, trustworthy, to take care of their computer needs. Two thumbs up for Gene Heiman!!!

From the owner: Computer Service, Sales, Support, Web Hosting, Networking, etc.read more

Took in a fully functional, and working laptop for a simple battery replacement last week. Laptop…read morewas returned to me in non-working order. When I came in to pick it up, both owners, Ryan and Kim were defensive, rude, and hostile, stating there was no power going to the motherboard, and offering to further charge me for diagnostic services. If you're a small business considering these guys for network design, install, or monitoring services...  Beware. If they're this nasty and dishonest on the small side of things, think about how that could adversely affect your one-time spend, on an invoice with more zeros than mine.

What an awesome experience with Cray Networks! From the…read moremoment I picked up the phone and called Cray, and Angie Rollman answered , I knew I had made a great choice and I and my computer would be in good hands! Angie patiently responded to all my questions. After we discussed my needs, she was able to give me an estimated cost and explained the way they charge for their computer network services. I really appreciated the fact that although they have an hourly rate, they charge in 15 minute increments based on the actual physical work done. Angie assured me that the services I was requesting generally took a short amount of time. However, if the charges were going to be more than $150 she would call me before proceeding. Although they don't keep a lot of stock items that customers can purchase, Angie checked and they had the perfect 16GB Flash drive. I had wanted all the pictures to be available on one Flash drive and it had enough space to do that. This saved me a trip to another store. I was also very impressed that they would consider doing such a small job as I know much of their customer base is businesses. So here's my situation: We have a Dell Laptop that we no longer use. It's heavy, and needs a battery- but still works well with the power cord. I had tried but was unsuccessful in getting the pictures out of the laptop on my own. I also wanted to have the laptop wiped professionally. The plan is to give the laptop to a young man in 9th grade, as the school felt it would be helpful for him to have a computer to assist with his homework etc. I didn't want him to have to cull through everything we had on the computer. I wanted him to feel from the time that he opens the laptop that he can personalize it. Cray Networks also updated Windows, which took about 6 hours. Angie had said they don't charge to monitor a system once they set it to do something on its own, like updates, so no matter how long a download or upload takes there is NO additional charge (unless the technician has to go back in and put hands on it for another issue). Cray used to be located in Austin and the privately owned business did quite well there. Based on the great customer service it wouldn't surprise me if the majority of their business came over to their new location. The owner lived in Leander, so decided to relocate to his home town. The shop is centrally located and right off Bagdad Road. From Crystal Falls head South on Bagdad. As you approach the business, you will see a very steep driveway, then a little brick wall in front of the shop which sits on a corner lot, so you proceed on to Castlewood Court, (the street just past the shop), turn right, and to your immediate right you will see parking behind the business. (since I am directionally challenged, I tapped into Angie for help finding my way) I received the great customer service that she renders! And guess what??? The exceptional customer service is pervasive...When I picked up the laptop, Angie didn't happen to be available so a gentleman (sorry I did not get his name) assisted me. He retrieved the laptop along with the Flash-drive and power cord. He reviewed the bill with me and it was as expected. $75 + 16GB Flash-drive. I would highly recommend Cray Network. They accept projects big and small, do a great job at a fair price and have a awesome team who pride themselves on quality customer service!

We couldn't be happier to get our website built and hosted by division X. Tony really listened to…read moreour vision, took into account our business and elevated it through his design to more than we could imagine. The company has been a constant resource for writers and online web support. If I could give anyone advice when building a website is hire DivisionX.

From the owner: We provide managed essential marketing, web hosting and security services for an affordable monthly…read morefee, so you can focus on your business. Resuscitate your website and let it start bringing you leads and customers!

These guys are great! Alex Hernandez is superb when it comes to taking care of us. As the…read moreAdministrative Assistant at Tucson Dermatology, I can confidentially say that this IT team definitely can handle a medical practice for employee emails, computer access, upgrading computers, and technology hardware issue support. Even from remote locations. The owner of our practice and head dermatologist Dr. Adelman has been with Frankenstein since his time as a provider in Austin Texas from 2008 up until present day 2026 in Tucson, Arizona. Alex has assisted us in our time here in Tucson, AZ remotely, and you cannot tell the difference whether it is remote or in person. Mitch at Frankenstein has helped us out remotely with ethernet dock replacement issues, and from Texas! Alex makes sure we are comfortable after every requests. They really care and take out the time to get the job done. I can vouch for these guys any day of the week!

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

Gave them a deposit over 6months ago. I still do not have anything to show for it...on top of that…read moreno one calls me back or replies to my emails.

Communication was appalling. Unanswered emails upon unanswered emails. Only time anything was done…read moreon the site was when I sent an angry email. Not the way to do business. Don't waste your time.

I love it Lachelle! This is exactly what I wanted! Let's save it and put it in different formats so…read moreI can post it to my website! You're awesome! Thank you!