Great member service and excellent financial and loan products. The Midland branch was…read moreparticularly fast and helpful.

This location is very convenient to my home…read more The staff is friendly, if they have staff available. The outside ATM is out of service as much or more than it works. The inside ATMs are almost always working, but you have to park in a small lot and go in. If you want a teller, good luck there is always a line. If you have an issue you will be sent to an 800 number and good luck with that.

This bank was horrible, I'm from Houston I had a business check from Chase bank, the business owner…read morehas a Chase business account, I've always been able to cash in Houston even without having an account there and told them I've done this numerous times with no problem to even call the bank i go to all the time if they didn't believe me. The teller and the manger didn't attempt to call the business owner to verify the check, to see if the funds were in the account, much even look at the check. The manger even asked "Are you sure this a chase bank you're going to in Houston" Very unprofessional and snobby.

Worst banking experience i have had the displeasure ever experienced. Frauded cards almost monthly,…read morehorrible for small business.

I haven't been with this credit union long but my husband picked it because it was recommended to…read moreus. Our account opening process was easy. We intended to bring all of our business to them (i.e. car refi, mortgage, etc.) However, I deposited a check from the State of California around 30k. The check is certified from the state but I anticipated a hold either way. I did request 2k be released as we are approaching the end of the month so I could pay a few bills and get groceries for my four children. The bank flat out refused to work with me. I was a head teller for many years and I would have NEVER declined a member funds when the check is certified. So, needless to say when the check clears, I will be taking my business elsewhere. Unfortunately, my husband hasn't received his first direct deposit yet so I guess we will have to get creative on how we plan to bridge the gap for the next week and care for the needs of our family. Disgusting and greedy business practices.

Great service!!! This bank is extremely clean on the inside and the ladies behind the counter are…read moreso sweet! They also have personal bankers here to talk to you over any questions you may have!! Online banking!!! Drive Thru

Change your hours online. It says open until 2pm on Saturday. Rushed to get there just for them not…read moreto answer the door or the phone WHILE there were workers inside the building. CHANGE YOUR HOURS ONLINE!!

I've been banking with them for years without any issues , they have excellent customer service ,…read morelove their team !

Shockingly backward experience at this Credit Union. I needed to open an account after closing a…read morelong-time relationship with another local credit union. I was told that it was required I present a hard copy of my Social Security Card to open the requested account. I have not had a copy since 1982 and have not needed it, what with having an actual Social Security Number. This is not a federal law or a local law, so I tried calling their offices to find out what was going on. Because ALL branches, apparently, of the Citizens Federal Credit Union were "short-handed," I talked to three receptionists who all tried to transfer me to "Membership" and simply gave me the opening menu message you get from a generic call to the place. Dear lord. I think there was definitely a message coming through that I did not want to leave my hard-earned money in this wretched, disorganized business. Went to Plan B and all is well. But, I would think twice before doing business with these folks.

This bank is AMAZING! I've gotten top notch customer service since day one of becoming a member!…read more They know me as soon as I walk in and call me by name. They are very helpful with everything, I recommend them to anyone. One of the biggest perks though is the interest they offer on their checking accounts. Better than anyone in town!

this bank doesn't even deserve 1 star. I've been banking with them for 20 years and they just get…read moreworse. Staff doesn't know anything and are very Lazy! Whoever runs this bank should be fired or just shut down completely!!!

This place is a complete joke. Bank tellers are not helpful when it comes to loans and the front…read moredesk clerks act like they hate their life. Nobody gets in a hurry to help the customers. Would not recommend what so ever banking with them.

Place sucks balls. Only help when u given money but they ain't trying to help you when u trying to…read moreget your money.

When I find myself running errands in Midland on a weekday usually make a stop at this location,…read moreservice is usually very accurate and staff members are very friendly, can't argue with free popcorn on Fridays, also has one of the most competitive share rates in the area. Will recommend to anyone who wants to open a credit union account locally, free checking is a plus.

Received a check supposedly drawn on CNB. Called to verify if the account number was valid and they…read morewill not verify. Asked if the account drawn on was valid, again will not verify. So if you receive a check drawn on CNB, ask for cash.

Personal Banker is great - when you can actually get hold of her that is; replacement debit cards…read moretake up to 10 days to be mailed, but you can pick one up at the main branch within 24 hours! They've just changed their online banking system and it is a TOTAL mess! Only shows a few statements listed (out of order) and some of those are duplicates, PLUS my statement is TOTALLY messed up! Shows I had a $900 overdraft (overdraft protection on my account is $500), same day as I made a deposit and got a printed receipt showing the deposit and the balance my online statement showed a balance of half of that at the time I made the deposit! CNB should REALLY beta test their online banking systems before unleashing it on their customers!