My wife and I recently completed the purchase of a new home and selling of an existing home with…read moretwo different realtors at The Wallace Group and had polar opposite experiences. First off, my wife and I absolutely LOVED working with Wendy Provence on the purchase of our new home in Germantown, TN. Wendy is an excellent agent. Throughout the entire buying process she was extremely attentive, organized, and professional. She was there to answer every question we had at any hour of the day. She went above and beyond and even assisted us in getting quotes for requested repairs. She held our hands throughout the entire process and was there at the end to celebrate with us when we finally closed on the house. Five Star experience all around and we fully recommend working with Wendy! Unfortunately, Wendy was unable to assist us with the sale of our existing home because it was across state lines, but another agent at The Wallace Group, Michelle Campbell, stepped in to become our selling realtor for our home in Mississippi. From the beginning of working with Michelle, communication was a major issue. Despite repeatedly asking her to call me, she remained extremely unresponsive and would only text me. Most of the time, I was told that she was too busy training other realtors, or that she was with other clients. We asked early on if she could host an open house to help market our property, but it took 30 days before she finally arranged one--and even then, she delegated the task to a junior agent. There was no proactive effort to follow up with potential buyers. We had to specifically request that she gather and share feedback, which should have been a given. Her lack of involvement continued throughout the process. She offered no help coordinating repairs or assisting with reasonable requests from the buyers. We even contacted Wendy to help on that front, and she was able to help refer us to businesses to assist with certain repairs in a short time frame. The most alarming was a situation where Michelle mistakenly texted us that the buyers were backing out and that we needed to sign an earnest money release form--only to tell me two hours later that she had sent the message to the wrong client. That unnecessary panic and confusion was completely avoidable and could have been remediated immediately by calling or texting me upon request. As we neared closing, Michelle failed to send any reminders or guidance during the final week, and shockingly, she didn't even show up to the closing appointment. The closing attorney was shocked when I turned in the keys and garage openers to her because we were given no guidance from Michelle on what to do with them. Two days have passed since our seller's closing and Michelle has not even reached out to congratulate or celebrate with us, or to thank us for the business. In fact she has not even acknowledged that it is over. Complete radio silence. Overall, Michelle was inattentive, unorganized, and largely absent during one of the most important financial transactions of our lives. I would not recommend her services to anyone looking for a responsive, dedicated, or professional realtor. She is a poor reflection on The Wallace Group and quality of service that we know their other realtors provide. 1 Star Experience

Great customer service! They are very professional, knowledgeable and have a lot of experience. I…read morewould recommend them to friends and family!

MidSouth is INCREDIBLE! This company went above and beyond to take care of cleaning up the mess of…read moreanother PM company in Memphis that was dishonest and snaky. They are very communicative, kind, and go out of their way to help. I was still wrapping up a huge pending dispute with my former PM company, and the management team at mid south offered to drive out on a weekend and take photos themselves of the property. That is unheard of! How much did I pay for this? Nada. In addition- I would say I am very familiar with what determines a good PM company. I work in real estate for a living and my company also manages properties both in CA and out of state markets. Additionally, my husband and I have multiple properties and have been working with PM companies for the past 8 years. I know what I'm talking about when I say I've seen the good, the bad and the ugly. I almost sold my beautiful investment home in Cordova out of fear I couldn't recover from my previous TERRIBLE property management company, and I'm so thankful that MidSouth came in and saved the day. Chris Peak and his entire team are wonderful. I HIGHLY recommend this honest, fantastic company.

How about this for the quality of tenant they get you. Watch the link below of how bad my property…read morelooks after 1 year of the first and only tenant they put in the property after a full rehab. If the link does not work anymore that means they deleted it because they did not want you to see how bad it was. https://www.dropbox.com/s/8y0eqr9i3d6uxpn/GOPR2587.MP4?dl=0 Don't listen to the positive reviews from their friends. They are not a good company and do not do a good job managing the properties or finding good tenants.

Progress residential was the worst possible choice in Tennessee. It took them 15 times to fix an…read moreac, on top of all the headaches of calling to complain and ask for a supervisors to return my issue calls. They just kept closing work orders and not resolving the issue of upstairs getting upwards of 90 degrees. Then the only offer was $200 . Then when i wanted to terminate my lease they said I could with 60 days notice. and when i finally departed i was charged security deposit of $3k and then they wanted to charge me for clean and paint on top of keeping my security deposit. I have written and called to complain and give them opportunity to make right and they explained how I didn't follow through with contract when they are the ones that had me Move out early because they rented property. So they are double, triple dipped! Sad to have been a part of this horrible organization and experience. I feel as though i should have not paid last month just to get my money back.

I've had an excellent experience working with Rebecca Robertson at Progress Residential. Rebecca is…read moreprofessional, responsive, and truly goes above and beyond to help her residents. She communicates clearly, follows up quickly, and genuinely cares about making sure things are handled promptly and with care.

Don't even let them in the door. Lies, manipulation, and deceit. It was one of the most stressful…read moreinteractions of my life. They'll lead you on, even as far as letting you lose thousands of dollars because they tell you "it's a done deal". Ohhhhh, and if they do end up canceling on you....make sure your termination agreement states that the earnest money goes to YOU. I saw a video someone posted and sure enough when I got my termination email, the line showed the $ being paid to them! I had them change it, I signed it, and I did at least get the $1000. Beware!

I'm shocked these people haven't been investigated already. But here are 3 Reasons Not To Sell Your…read moreHome To Spencer Shadrach & Volunteer Buyers in Memphis, TN 1- They make empty promises 2- The transaction won't close (60 days + and no closing) 3- They breach contract More reasons they FAIL the integrity test: -They fail to put earnest deposit in escrow + REFUSE to disburse the deposit. -Volunteer Buyers fail to disclose, and I had to hunt down their escrow attorney myself. -Volunteer Buyers fail to communicate, which is why I had to call/email/text to get updates. -Volunteer Buyers to inspect properties, which is why they can NOT buy the home. -They don't seem to care about elderly homeowners with cancer... (that would be my parents) I made this review as a consumer advisory to homeowners in Memphis, absentee owners, and the real estate industry that might work with Spencer Shadrach in Tennessee or who might entertain an offer from Volunteer Buyers in Memphis, TN. You should be SKEPTICAL of anything they say or promise. They have breached contract in multiple ways, caused emotional distress and financial damage to my parents. Anything Spencer's team tells you is likely a lie as from day 1 through 60 I haven't had anything told honestly to me. It's been delay, empty promise, breach, and ongoing anxiety. Do your homework, they won't buy your house for cash, and you don't need them, you have options. Usually I just part ways with someone/company, but this is elder abuse and fraud. I want other consumers and people in the real estate community to know how they treat people. Nobody in Memphis or anywhere else deserves to be treated the way they treat people. Look, I've worked in real estate for a decade in multiple roles (buying/selling over $150M myself) and I can tell you Volunteer Buyers does not care about anything but profit and their ego. This is not how honest people treat others. RUN AWAY FROM Volunteer Builders, Volunteer Buyers and Spencer Shadrach's heartless team.

Relentless, compassionate, competitive, responsive, on top of a wealth of knowledge; knowledge not…read morejust used, but explained and educated each step of the way. I went into this with the idea that m working with a realtor would be a hassle that I wouldn't need. I've worked with other realtors and felt like I was the one doing the work and all they did was work as an in-between. Cheryl was a beacon from the moment I sat down with her. She walked me through the entire process, worked around my schedule, I watched her juggle everyone and everything and make sure not a single person got neglected or didn't have their needs met. She was beyond a realtor for me: she treats everyone with the heart of a servant and goes to battle for you with a warriors heart. If you're looking, stop. You've found the right person.

Awesome realtor! She listened to our wants, likes, and needs and helped our family find the perfect…read morehome in the perfect community. Cheryl has made our move to Tennessee smooth and painless and we absolutely love our new home! I'd recommend Cheryl to anyone seeking an honest, trustworthy, and knowledgeable realtor. Thanks for a great home buying experience. :)

Glenn and his team are amazing. Quick responses and thorough work. You can't ask for more. Best…read morething for me was his communication. I like being able to reach people when I call them - or they call me back quickly. Often things need to move quickly and they will move as quickly as you need. I've used Glenn for 2 different deals now and I'm very satisfied.

Glenn came to do my appraisal quickly and provided written documentation of the home.read more