I was hoping to rent a place with PMP, but am barred from renting any of their properties since I have an elderly dog that falls within their pet policy. I've never paid rent late in my life, never once left a rental in worse shape that what I came into, and treat my rentals as if they're my own. But, since I have a dog that falls into their strange pet policy, I can't rent from them. I have cash in-hand ready to pay them for a rental now, but unfortunately they won't take it. Posting this here so no one else with one of the 20+ breeds they discriminate against wastes their time as well. Change the outdated policy already, PMP! read more

AVOID AT ALL COSTS!! They will scam u and keep your money!! I wouldn't recommend this place at all.

At first, it seems fine...but when the leasing agent isn't returning calls, says she had personal things to take care of so she can't return texts or emails, there's a red flag. I'm in need of housing, so I stick with it, hoping it will be easier once they (the office) knows I'm a good tenant. It takes 8 days for my application to be processed. Then I am asked to sign the lease sooner than I wanted to because she could not hold the apartment with my security deposit. I pay for two places for a month. She up-sells me a bigger, "better" unit in a "more desirable" section of town. It's also the only disabled friendly unit, which I really need. That's on me, I chose. But it WASN'T a better, more desirable section of town, and she knew it. She said she used to live here too, and she never had a problem. Ah, but she doesn't live here now... My car has been broken into twice, keyed once, and criminals have used the unsecured outside power plugs to power up RVs, generators, etc and have stolen the mechanics of the A/C units which are also unsecured. The higher "utilities" bills are sent on to the residents of the building. Yes, PMP. I had the xcel bills sent to me so I could see the meter readings and compared them. Nevertheless, I pay the bills. I just want to get through the end of the lease. There's rarely parking, and the lot is in such a state I've had to have tires plugged because of the rough conditions. Immediately, they "lost" my move in sheet. I have photos, on a disc that I provided with it. They also don't have that. But the check that was attached to the move in sheet? That was cashed. They claim I didn't turn it in. I show the cashed check, finally they say they mean the check in sheet wasn't received. I can send them a copy, I made one when I moved in! Nope, that's not acceptable. I report all this to the Housing Authority. There were repairs I asked for. They weren't done. The a/c stops working. The water heater is leaking gas. The bottom shelf of the fridge is broken. The washer leaks. The showers aren't sealed. The door locks are constantly coming apart. The kitchen faucet leaks. On 4th of July, I call the emergency line for the gas leak. PMP tried to tell me it's my fault. Unfortunately, I also took video where the repairmen clearly state the original heater was improperly installed. The repair guys do the job of replacing the water heater but they stain the carpet and gouge the wood in the water heater closet. I'm sure I will get a bill. I go all summer with no A/C. I get fans. I seal the showers myself. I repair the kitchen faucet. I glue the fridge shelf until it will no longer handle the weight of the glue and completely shatters. Eventually, they respond to the Housing Authority. They order the wrong part and have to come out twice. The A/C unit still doesn't work, nor does the heater. I get a portable heater for my child's room and one for mine. I'm cold and we are sick all winter. We are cooking all the time to heat the common areas. Then, tragedy. The oven heating element burns out. It takes a week for a repair, and I'm given no warning prior to the repairmen coming in. Ironically, my kid's penny bank is empty after the oven gets repaired. But finally, it's warming up, so I should be ok, right?!? I give notice (60 days?!?). I've signed a lease elsewhere. I filled out the application before I toured--I was notified of approval during the tour! I'm packing, there are boxes everywhere. The therapy animals are a bit out of sorts, as is my neurodisabled child. PMP suddenly wants to show the unit with less than 24 hours notice. They send a TEXT to tell me, with less than 20 hours notice and less than 10 minutes to office closing time. When I call to explain that we have a therapy session and can not reschedule for less than one day's notice, I am yelled at by the same leasing agent who treated me dismissively 14 months ago. They tell me they don't have to give me notice at all. I tell them if they come during therapy I will report them. The leasing agent laughs at me. I ask to speak to her supervisor. Im on hold until 4:59. They're still coming at 2pm, I'm sure of it. My advice? Don't rent from PMP. The people at the office will bully you. The receptionist will "lose" things. If you do, be wary. Get everything in writing. Always get a receipt for anything. Never use the drop box. Make copies of everything. Get renters insurance, you're going to need it. Use every resource you have with every public official you know. You're still going to lose your security deposit. Read EVERY review, even those that aren't "recommended", here, on Google, and the BBB. 30 negative reviews on Yelp, but somehow, they have a 3+ star rating. read more

superior customer service, Riley the leasing agent is very knowledgeable about his product. i would definitely recommend him to assist in acquiring a rental space. answered all my questions. read more

Awful Awful Awful!!!!! Wouldn't even give them a full star. We had only lived on the property for a year. First the place was not in great standing. Paint was chipped on stairway, there were some cracks in tile in kitchen and bathroom and cabinets were not in the best shape. They did come and made some repairs when needed. HOWEVER, when it came time to move out- We cleaned the place from top to bottom even had a friend who cleans houses for a living come and help out. But we only got 10% of our deposit back! ARE YOU KIDDING ME??!!??! They charged us for 10hrs of cleaning, repairs that we had asked to make but didn't, Past due rent THAT WE PAID FOR when moving out and that we talked to the manager and paid what he quoted us. The charged us for stuff that was out of the house which technically is the HOA's job. ALL IN ALL- WILL NOT AND WOULD NOT RECOMMEND PEOPLE TO USE THEIR SERVICES. read more

Would have liked to give 0 stars. My fiance and I just left a property owned by PMP... paid a $945 deposit, only to find out that they kept nearly $400 for cleaning. We left that place in WAAAAYYYYY better condition than when I moved in. They are trying to take out an amount of almost $100 for unpaid rent and utilities, of rent and utilites the WE PAID FOR... we were told a prorated amount for our remaining 10 days which we paid when we turned in our keys... the dates don't even match up and they are making it sound like we had a month of unpaid utilities. They are also trying to charge me $30 for them to lay a piece of laminate tile under our sink (it was a crappy piece of tile when I moved in), they are charging me for cracked laminate countertop that was cracked WHEN I moved in. There was peeling paint and fading paint that they are charging us for 7 hours of cleaning, we DEEP CLEANED that entire apartment, and left it in better shape than when I moved in. I have pictures to back up all of these accounts. It's absolute crap for them to do this for less than subpar housing. I'm so happy to be done with them. If you can, check before you rent.. DO NOT rent from these crooks! read more

Don't ever rent from these people. You will not get your damage deposit back. You will be charged for the unit to be rekeyed, carpet cleaning, smoke and carbon monoxide detectors to be put in, and upgrades to be made. You can spend days cleaning, detailing, following every instruction on their check-out list, leaving the unit spotless, and still get 200.00 taken out of your damage deposit for a professional cleaning service. They don't do move-in or move-out walk throughs so they can dispute everything you say. If you must rent from them, take pictures and document everything. Take screen shots or print everything you pay. Have witnesses. Read every word in your lease. Assume the worst and watch your back. read more

Trash. Bad cust service. Only care about keeping money. Stay away if possible. Bad place to rent from or have mang your property. Extremely rude to the renters. Owners will face negative attention because of it. Protect yourself by taking pictures before you move in and after you move out, also never agree or sign any maint forms unless they give you a copy saying its for normal wear and tear. Cause they will bill you for it. They do not care about you, and will place all the blame on you even if it doesnt add up. read more

I have gone to look at several houses through PMP over the last few weeks. Each time I'm surprised at how the Realtors are dressed--in sweat pants, or a biker's leather jacket, always with gaudy make-up and unkempt hair. One woman in particular, who we've set up appointments with three times, never seems happy to see me or my housemates. Once we get inside, she just sulks in a corner and only offers a contemptuous smile when we look at her. She never shows us around or explains anything about the house. I seriously wonder where PMP hires these people! A friend of mine has been renting from PMP and also has nothing good to say of them. So, at the end, they're horrible when you're looking for a home and then horrible when you rent from them. They do have a lot of properties to look at, and they're all affordable for college students, but at the end we agreed not to rent from them. Avoid PMP if you can. read more

These people are terrible. I have placed call after call to them leaving messages on their "Leasing Hot Line". These calls are NEVER EVER returned. Why not? Why should I bother with their properties when they don't have the decency to return a simple phone call. Steering clear from here on out. I've considering going as far as identifying the owners of listed properties and telling the owners what a disservice PMP is providing to potential tenants. Google for other horrors of dealing with these non professional real estate turds. read more

I moved to Longmont in 2009 and had the good fortune to end up renting a property managed by PMP Realty. After 5 1/2 years the property I live in was sold to another owner and the owner is now managing the property. I had never rented before and the experience that I dreaded was made easy and pleasant by the professional job that they did. Just wanted to say thank you for the good job in always being prompt in addressing any issues that came up. Paul H Longmont CO read more

While I was a tenant, they did fix things when i asked.. so i appreciated that, but after living at the place of 3.5 years, they took 75% of my security deposit. I kept the place in excellent condition and even cleaned before I moved out. I was expecting some basic cleaning charges, but 75% is robbery. read more

Slum properties in slum neighborhoods. They kept $500 of my $800 deposit they state for 4 hours of cleaning. I cleaned that whole place before I moved out. Just a bunch of uneducated office staff. read more

Where to start? If you are a tenant DO NOT lease with PMP. I have had a 2 foot hole in my ceiling and 3 additional leaks for a year now that goes unrepaired. They have increased rent to waaaaay beyond what my neighbors pay for the same unit. The flooring has not been repaired and is a tripping hazard even though the owner told them they have replacement flooring for PMP to install. The office staff is rude, the maintenance manager is downright deplorable. If you are an Owner looking for a Property Management company please consider that you get what you pay for. These guys manage all the slums in town. In the age of taking people to court I would consider how this company treats it's tenants and how it might come back to haunt you. read more

20 bad reviews and these people are still ranked high? Fascinating. If you're like me, and think you work hard for your money so you watch where every penny goes, you're sure to annoy the shit of our PMP Realty! No one at PMP does maintenance, it's all contracted out. The main contractor they sent to my house charged $30 an hour (it once took him 6 hours to replace a toilet kit, 4 door shims, and check our fence?), continually lied about his time there (I was always present during maintenance calls because of our dogs), and I repeatedly asked PMP to not send him again. And they always did anyway. One person recommended me to PMP. 3 months after we moved in, PMP maintenance installed a furnace filter at their house upside down and backwards--yes seriously, a furnace filter--and the owner pulled his contract with them. I was there that afternoon and these guys were very, very clearly high on amphetamines. Or else they just scratch themselves continuously? These are the people they trust to send to your house. Service is really hit-or-miss. Sometimes they were helpful, when it was very simple questions or issues. Call Rich Epperson to ask about a bill (just to ask!) and he'll complain for 10 minutes about how he's just doing his job, everyone complains, and no one pays for maintenance. His proposed solution for me? Maybe think about moving out the next time your lease is up. Yes, a manager of PMP doesn't want to hear from you so badly that he suggests you move out. When we moved out, we didn't know our new address yet, but I called PMP to give them my address when we did get one a few weeks later (mid-June). I called three times, emailed twice, and still got someone calling me asking "When are you going to give us your address?" from their office. The first year of our lease, the water was included. In the second year, we had to pay for water. PMP was supposed to send me a monthly bill. In the 9 months of the new arrangement, I received one bill. They were mad I was late! For a bill I didn't receive! I had to track down our water bill-- by calling or checking online-- every single month. That's that great customer service! And here we arrive at the final bill fiasco. They charged us for several things that maintenance came to fix, but broke again because...well, it's PMP maintenance. **If you're a tenant, print every online maintenance request you make because they do not keep them and will not send them to you!** We get the final bill, I did my research and had some questions about our final bill. PMP admitted fault and reduced our bill by around $194. Here's the timeline: July 25th--received final bill ($494) August 3--mailed letter asking PMP about specific charges August 16th- received letter from PMP saying I was overcharged ~$194, new amount due ($294) August 17th- received collection agency letter saying we owed the full amount ($494 + $142 in fees) August 21st- mailed letter to collection agency saying debt was not valid or correct August 28th- mailed check to PMP for $294 (Note: 9 business days from receipt of bill) September 9th- check to PMP processed by bank for $294, or the new total amount due September 15th- received letter from collection agency saying we owe new balance from PMP + $95 in fees/interest (Note: One week after the check was cashed...) September 16th-- mailed letter to collection agency telling them that once again, their bill is wrong and the debt is not valid. Bottom line: They overcharged me and they'll do it to you. $194 is not a simple mistake, it's a bill they're trying to pass off to the tenant. Do your research and keep your paperwork, because they are counting on you to not pay attention to anything. I was sent to a collection agency simply because I read my bills, I do the math, and do my research. Why would I repeatedly contact PMP if I had no intentions of paying my bill?? Now I'm dealing with a collection agency who's paperwork is at least one week behind, even though my business with PMP is concluded. Best of luck. read more

I would highly recommend looking elsewhere to meet your rental needs. PMP allows their properties to fall into disrepair, but they still charge Boulder prices. When I rented my property from them, it was part of the lease that lawn maintenance was my responsibility- fine. However, the lawn is nothing but a mud pit, more like a watery soup that is impossible to leave outside. The neighbors are unhappy, because it makes the neighborhood unattractive. However, it is not my responsibility as a tenant to revive a lawn that was never there. Furthermore, when the appliances break (oh, and they will break), PMP will either drag their feet for months before fixing/replacing what needs it, or find a way to make you pay for the repair. The staff is unsympathetic to tenant frustration over leaking fridges and garbage disposals installed incorrectly. Additionally, expect to pay all utilities. This is the first apartment I have ever lived in that makes the tenant responsible for trash, sewer, snow removal, water, etc. Throw me a bone somewhere, guys! In summation, PMP are money-grubbing slumlords. You can find a nicer property at a nicer price from a different company. read more

Wow, First I get a recording and no one calls back, then when I actually talk to a lady she has a horrible attitude. Then when my husband and I take time off of work to see an apartment she wasn't there. Then I asked her about it and she said she waited 3 minutes for us, but I was only 1 minute late. Then when I went to look at another apartment it wasn't open like she said it was going to be then she was at least 5 minutes late to another showing. I decided not to give her the courtesy of waiting more than that, since she obviously isn't interested in renting apartments out. I will not use this company and this is a horrible reflection on their company. read more

Never been so dissatisfied in my life. Called in December when I moved in about the crappy AC unit the cheapos decided to use. I knew it might take some time to get an ac unit in. And my fridge with ended up ruining 6-7 hundred dollars worth of food due to its faulty quality. Here it is June asking to stay at friends houses because the I am sweating my hydration away on a Sunday night. I called them again and got the 'I can take a massage' nonsense. The carpet was ruined before I moved in. The clean up crew left all their trash. The oven didn't work. My rent went up as much and as soon as they could. Neighbors are loud and it seams they have monopolized rentable real estate in the area. Pathetic. One star. Don't ever waste your breath talking to a rep or thinking about any of their listings. I'm surprised they haven't been reprimand by DORA or blacklisted by the BBB read more

PROPERTY OWNERS BEWARE!!! ABSOLUTELY THE WORST CUSTOMER SERVICE I have ever experienced. I saw a newly listed property that had no applications submitted for it yet, turned in my application and they said I'd hear back within 3-5 business days. I called at 5 business days to check in and was told they didn't know when they'd be done. Liz proceeded to yell, "I've been on vacation!" On Friday, eight business days after applying, Liz said everything was done and just waiting for a manager to approve the file. She said it will probably be done on Monday. I asked, "Probably, or it will be done on Monday?" To which she yelled into the phone, "YES!" A half hour after this disgusting display my current employer let me know they finally called for employment verification WHICH THEY SAID HAD ALREADY BEEN COMPLETED!!! Three days go by and my previous employer called and let me know they finally contacted them for employment verification. Hoping this was the final step towards approval I called for an update only to be told they have no idea when I will find out if I was approved and I should probably just find another rental. THIS IS 10 BUSINESS DAYS AFTER TURNING IN THE APPLICATION. With no pets, squeaky clean background, a 750 credit score, and gross monthly income 5x the monthly rent this should've been an easy approval. I signed up for Yelp just to warn others! read more

It all started when I found an ad on craigslist to take over someone's lease who was moving. I filled out the application and went to the office. I discussed with PMP staff that I had two dogs and was interested in subleasing. They took my application fees and told me it would be processed in 3 days. After 4 days I had to call to check in. I was told, "we will get to it when we get to it." Mildly irritated I decided to wait through the weekend and give them another business day. On Monday I waited until 4 pm. Still no word, so I called again. They put me on hold while they searched for my application. Then, I'm told that they don't allow dogs at the property I wanted to sublease from, so they didn't process my application. They clearly are really disorganized and don't have the courtesy to call and tell prospective tenants the truth. Rather, they will take your money and ignore you. Worst place ever, I'm actually relieved I didn't take a sublease, who knows what they would've done had my refrigerator broken or something else. Don't rent from these people. They are terrible. read more

In using PMP Realty to Rent my property they changed the locks so I could not go to my condo anymore. I decided to sell using their real estate knowledge plus the fact they have maintained my condo for over a year. April 1st I get an email that the condo is in great shape and ready to sell. Two weeks later I receive an email that they no longer want to sell my condo. I went to get the keys and now I know why - my condo smells of cigarette smoke. My agreement states no smokers are allowed to rent. They said the cleaned the carpets and did repairs but they have no receipts. I would never recommend this company read more

Shittiest place ever!!!!! Applied July 14th didn't let me know anything. I was the one doing the work for them!!!!! Everything everyone has said about them is true!!! Tried to ignore the bad reviews but it's hard to when it all became true!!!!! read more

What started off as a great opportunity quickly turned into an absolute nightmare! Found a great place for relatively cheap with pmp. Liz was amazing and showed me all the places available and was so patient going from home to home to show me what she had. I found a lovely two bedroom townhouse in my price range and less than a week after putting in my application I was approved. Moved in in april and now three months later no one in the office seems to ever be in and can never return a phone call. I'm a single mother of two and 3 weeks ago I get a notice on my door that I have an unauthorized tenant living here and I will be evicted. Now I'm assuming they mean my boyfriend who sleeps over on the weekends. I immediately went to the office to explain the situation and liz is no where to be found and the front desk lady has no power to help. She offers for liz to give me a call when she gets in and I go back home. All day passes and I never get a call, no big deal she will call tomorrow, right? Wrong. All week passes now and still not a word. I go back in to see what is going on after all if I need to leave in 30 days I should really know what's going on as soon as possible. Again liz is no where to be found but this time the front desk woman gives me a card for a man named chad, liz's boss. There is no number just an email so I email chad the whole situation and ask him where we go from here. In my lease it's states in a case like this I would be evicted but the lease would not be broken. Meaning I would still have to pay my 995 rent for the full year even if I do not live here. Now anyone with kids knows that's just not do able to pay two rents and support two kids. Well it's now been yet another week and still no response from liz or chad. I'm at a loss for words how unprofessional this company is. read more

Stay away from any property owned by PMP. Worst realtors I have ever dealt with. Getting the maintenance man to fix anything is like pulling teeth and that is even if you can get ahold of him. These places are not for families or elders unless you can fall asleep to your neighbors music with elevated bass. Their washers break down constantly and if it eats your money then tough luck to you because they won't refund it. carpets are disgusting, the whole floor squeaks, there is a mellow but nasty odor to the place regardless of how often you clean, disinfect, and spray febreeze. Not to mention your neighbors will put their items on your side of the deck or hallway and if you think calling the maintenance man will help, you are horribly mistaken. Do not rent from these realtors!! They are rude and only care about making money. read more

i have used PMP Realty for years to manage properties for our company. they have proven themselves to be very responsible. it is difficult to make everybody happy in a landlord/tenant dispute but their selection process and screening has been right on as far as getting me good tenants. i have used several other property management companies over the years and PMP is the best. read more

I rented an apartment from PMP from April 2013 to March of 2014 it was the worst experience I have ever had. Over the winter my daughter came to visit me and slipped on a three inch sheet of ice that no one from their company came out to salt or remove. I called the next day to complain and was told by the maintenance manager Rick if I am looking for a payday to look else where no apology, no concern. He proceeded to tell me that it was in my lease that I had to shovel and salt I was astonished I lived on the third floor but he was right so I began to look over my lease it was full of astonishing fine print. I was to be responsible for any of the appliances going out. When it was time for the renewal of the lease of was not given the opportunity to tell them I was moving I was told that I was not welcome there. three months after I moved I received a very pitiful return on my security deposit. They had charged me for shower curtain rods, rebuild of a faucet, painters, carpet cleaners. I had photos to prove that I left that apartment immaculate. I once again called to complain and was told it was in my lease. Be very careful of the lease you sign with this company they use it as a tool to not take any responsibility to take care of any property they are managing. They are rude,unprofessional and conniving. read more

This company is an utter and complete joke. Do not deal with them! Scam artists and con men. We had a scheduled showing for almost two WEEKS; the "agent" met us with only Spanish applications (which is fine, but we don't speak or read Spanish) and told us the "application fee" was $25. She showed the place to us and we wanted to rent it. When we got to their very unprofessional office, I was told that I needed to bring in another $25. Their "agent" never mentioned we needed $25 per person- something to mention when people are paying them for a service. I then called "the owner" Chad whom spoke to me as if I had done something wrong in this situation. I was a potential renter and client and confused about the reason his "agent" hadn't just told us to bring in a cashier's check for $50. He then proceeded to tell me to come and get our "shit" and "write whatever I want on the internet." I drove to the office to pick up our money order and application only to find the office closed. Do you really want to do business, let alone live in a property run by these kind of swindlers? I think not. My advice is to avoid PMP Realty altogether and at all costs. Frankly, I'd rather live under a bridge than deal with this company. read more