I've been a loyal client of this salon and of Jen for nearly eight years, always receiving…read moreconsistent results and trusting her fully with my hair. Unfortunately, my most recent appointment in September was one of the most upsetting experiences I've ever had with a professional, and I feel it's important to share what happened so others know what to expect. I came in for the same highlight service I've received for years, right before an important weekend of extended family photos. For the first time, something went very wrong: my natural base color-- which has never been touched in eight years-- was visibly lifted. My hair looked washed out, too warm, and completely unlike every result I had ever had from her. I sent photos immediately, and she agreed at first that the highlights didn't lift correctly. She offered to come in on her day off, which I appreciated, but the correction did not fix the problem. Instead, I was told that the issue was because my hair "wasn't clean enough," and she strongly defended her brand-new assistant, even though the only difference between this appointment and every previous one was that the assistant applied the toner. I raised my concerns respectfully, but was met with dismissal, defensiveness, and comments that felt extremely invalidating and gaslighting-- including being told that maybe my emotional life was the reason I didn't like my color. This was particularly hurtful, because what I was seeing in the mirror was very real. She eventually issued a refund, but never apologized for the mistake, never took responsibility, and--most disappointing--never once attempted to fix it or reach back out to make it right. I reached out again with kindness, clarity, and photos, explaining exactly what was still wrong with the color. She never responded. It has now been two months with no follow-up whatsoever. Because of the result, my family photos that weekend were ruined for me. I have spent months feeling unlike myself due to the dramatic change to my natural base color. A highly reputable stylist in a nearby town reviewed my before-and-after photos and confirmed that what happened was not my fault, that the base was clearly lifted, and that the way the situation was handled was unprofessional and disappointing--especially given my eight-year loyalty. Thankfully, this new stylist is now helping me correct the damage over a series of appointments to return my hair to the natural, flattering color I used to have. It genuinely saddens me to write this review. I valued the years of trust I had here and I had hoped for accountability, a sincere apology, or even a simple willingness to help me correct the issue. None of that happened. I'm sharing this so others know that if something goes wrong, you may not receive the honesty, care, or responsibility you would expect from a professional. My hope is that no other long-term client has to experience the same level of dismissal or emotional distress I went through. If the owner ever chooses to reach out and sincerely make this right, I would be glad to acknowledge that. But as of today, two months later, that has still not happened-- and that is the most disappointing part of all.

I love this salon! This is an all-female salon, with some creative, professional and wonderful…read morepeople working there. My hairdresser is Nicolette, and she has been wonderful. Their products are all botanicals, super clean and really nice. The vibe is so sweet and friendly! It's a really friendly atmosphere, full of people who enjoy their jobs and love their customers. I highly recommend this salon. It's a great place to get your hair done.

Xena gave me a great perm! She was gentle on my fragile thin hair, and was a delight to talk to in…read morethe process. Would definitely recommend!

Fantastic experience!…read more Juanita does my hair and she knows exactly what she's doing. I went in today and told her what I wanted and she explained to me step by step the best way to do it (I was going from really dark to really light). She is the type of hair stylist that really goes the extra mile, and listens to her clients! And I appreciate it so much. She's professional, friendly, funny and basically an artist when she's doing your hair. Bottom line is this: I've been to MANY salons and I can really say she's the best. I now recommend her for my friends and family and they all come back to me thanking me for doing so! My sister got a spray tan done by her, hair extensions, even eyelash extensions! If you want some star treatment go to Xena's! You leave there looking your best and feeling your best too!

I have had super bad luck with hairstylists since I moved to Ventura. Today I had an appointment…read morewith Emma at this salon and was excited because my hair badly needed color and a trim. I was very clear with the receptionist about what I needed when I scheduled the appointment. I arrived a few minutes early and was told Emma was running half an hour late. When she finally came to fetch me she asked me what she could do for me. I told her. She said, "I don't cut short hair. My specialty is long hair." What kind of stylist can't cut short hair? She agreed to color it and tried to book me for the following week for a trim - with another stylist. I don't want to wait another week for a trim! The color she put on my hair was so dark it's almost black and does not match the color I already had. Guess I will have to start all over again from scratch. It's so very, very upsetting and disappointing.

Just wanted to give a refreshed review as I've been going to The Ivy Mae Salon for the past 4 years…read morenow and want to update you all that it is still my go-to spot. I no longer live as close to Ventura as I did before, however I will still make the long drive to get my hair cut by my girl Angie. It's crazy to think how long we've known each other now and I will say she is probably the only person in this world I trust with my hair. Her attentiveness and attention to detail when it comes to doing my hair all these years has never faltered and I will continue to be a loyal customer. Thank you Angie!

I cannot speak highly enough of Naomi. She is a master at coloring hair and I get compliments daily…read moreas a result of her work. She takes her time with her clients and is truly a artist and an expert in hair.

Naomi has been cutting/styling my and my teenage son's hair for about 3 years now. We have only…read moreever had superb experiences with her. Naomi Is flexible, really takes time to understand her customers wishes before styling, is a skilled hairdresser and generally lovely person. Very highly recommended"

Love this salon, location, and hairdressers! My personal stylist is Liz and I've been seeing her…read morefor years. She recently moved to MK Salon and so happy to have her helping me look as fabulous as possible (which is always a challenging task, I'll be honest!)

What a wonderful salon. My wife and I have been there twice now and absolutely love the relaxing…read moreatmosphere. A great vibe and beautifully designed shop. Liz Burge is and always will be our hair cutter and stylist. She's got crazy good skills and is the nicest person. I could say the same of all the professionals working there. I highly recommend MK to anyone wanting a quality cut in a pleasant setting.

Everette did a great just on my cut- so knowledgeable and left my hair feeling light, moisturized…read moreand easy to style. To help keep my length- which I thought was all dried out and split- he recommended a hard water cleansing treatment and it made my hair so soft and locked in moisture so we didn't have to cut as much off! Very kind, friendly and a great vibe

Love my haircut and color by Kayla. I asked for curtain bangs and mid-length layers. She did such a…read moregreat job. Thank you so much.

I should've left this five star review over a year ago when she did my hair, but I am leaving it…read morenow because she deserves so much credit. I'm a natural auburn redhead and so I appreciated her. Still keeping my natural color but adding some blonde to it. That is not an easy task. KRESA is amazing at what she does. She made me feel so good after my appointment. To this day, I have not found anyone that can cut and color my hair like her. It's funny because when I first went to the salon in Ventura, it was because I was housesitting for my parents and since I live in a small mountain town I rarely get my hair done and I thought while I was there, I could do it. Little did I know that I knew Kresa from Bakersfield. I used to get my hair done at her salon that she owned, but didn't have the pleasure of getting my hair done by her. I live about five hours away and I am absolutely considering driving that far to get my hair done once I get a new job. If you need your hair done, seriously go to Kresa.

I moved to Ventura a few years ago, and I was on the hunt for a hairstylist who not only does an…read moreamazing job but is also friendly and professional. One day, while getting coffee at Palm & Boy across the way, I noticed a charming salon. Curious, I stopped by and was greeted by a lovely receptionist who immediately connected me with Corey. I honestly felt like I hit the lottery! Corey is not only skilled but also incredibly kind and compassionate. It's rare to find such a perfect blend of professionalism and genuine care, and I'm so grateful to have found her at Matiz Salon. Every visit is a wonderful experience, and I always leave feeling amazing. Highly recommend!

Nancy has been doing my hair (cut & color) for years now. She used to be at Foxy Lady, but then…read moremoved and opened her own shop. I count her as a friend. And...most importantly she knows just what to do with my hair. The shop is extremely clean and attractive. I know you will enjoy your time at The Hair Shop.