The above is an understatement. I would never recommend anyone to even walk into this shop. Deborah…read moreis a nightmare. In February 2022 our daughter who has lived in Sydney Australia since 2008 and getting married in Sydney, came over to shop for her wedding dress with her mum. Our daughter fell in love with one of the dresses. Deborah insisted it was no problem to ship it over to Sydney, as she had done this before. When Deborah gave our daughter the Invoice it was noted that VAT had been charged. My wife pointed this out to Deborah, as no VAT is charged on wedding dresses, if they are not intended to be used in the UK. Deborah insisted the money would be refunded when the dress left the Country. As the dress never left Deborah's shop, it was her responsibility to claim the VAT back. Our daughter is still waiting for this payment. As it was a mistake on Deborah's part charging VAT in the first place, Deborah should own up and pay this from her business. The dress arrived in Sydney much too small over the bust and back. Three different Bridal House said they thought they had sent our daughter the wrong dress. We have video and photo proof of our daughter in the dress which have been sent to Deborah. Deborah insists once the dress was shipped it wasn't her problem anymore. The Bridal House that stock the same dress agreed to rework the top of the dress. The had to take out the lovely full sleeves to reduce in fullness, for material to make the back larger and also the bust. I might add our daughter was the same dress size and weight and even tried the dress on wearing the same bra. The dress alterations cost a fortune. Deborah refused to help with the cost of this. We have, on behalf of our daughter, been trying to get some apology and compensation from Deborah since July 2022. We have posted this as a warning to other potential Brides to Be.

Purchasing my dress from Surrey Brides was the WORST mistake I made towards my entire wedding…read more Financially and emotionally. I could write a lengthy review of what went wrong but I just want to warn people to think twice about purchasing a dress from this shop. I agree that it is a lovely looking store and the shop assistants I dealt with are all polite. However, dealing with the owner Deborah has been an awful experience that I don't wish upon any other bride! It is a shop run my money and not by love of finding and giving you the perfect gown for your wedding day. If you do purchase your dress from there, make sure you get everything in writing, take photos and don't succumb to the pressure sales of buying all the extra items there and then, otherwise you'll be left out of pocket and having to find another wedding dress in 5 weeks as they ruined your first one!