UNDER NEW MANAGEMENT AS OF AUGUST, 2014!!! GIVE THEM ANOTHER TRY My husband and I had been here many times in the past, but not in the last few years since we've moved away from the area. We almost passed on returning after reading all of the bad reviews, but since we had always had great service and food here we decided to live dangerously, throw caution to the wind, and hope our fellow yelpers were wrong! Patrick (a very cute, smart, and social waiter) greeted us within moments of being seated. We ordered an appetizer and our dinners. Interestingly enough our dinners came out before our appetizer! I was in a very relaxed mood (being kid-free has that affect on me) he tried to have the dinners brought back after giving the girl carrying our food a very perplexed look. He saw me motion that it was fine. He apologized, no big deal I said. The new manager came over once our appetizer was ready, apologized as well, and comped the app. Sweet! Or dinners were: grilled cheese and sweet potato fries, veggie burger and fries, fried pickles (stop thinking it's gross...they are awesome, try them), I had a chocolate martini - amazing, and my husband had a dirty martini -he really liked it. The restaurant still looks boring as hell on the inside, hopefully Ian gives it some much needed flair now that he's in control, but I'm happy to report that the service is wonderful (at least if you get Patrick!), and our food was delicious. I think that the new management is bringing the quality back! Yay!!! read more

This gay-friendly restaurant/bar/bakery is one of Royal Oak's most well know places to get a sandwich or a martini or a awesome slice of cake. Found on Washington Street in downtown Royal Oak, this restaurant is always bustling with stylish and trendy locals. Patrons can nosh on made to order deli sandwiches with such crafty names as "Chucks Too Hot To Handle", a grilled chicken and pepper jack combo and "The Big Cheese", a marriage of crunchy, buttery bread, dill havarti cheese and tomato. The restaurant also offers a variety of salads, soups, and pasta dishes, like Pronto Pasta, a decadent bowl of noodles slathered in velvety, melted cheeses and breadcrumbs. For an appetizer try the Mexicali Dip, a tangy, cream cheese and chive spread that tastes delicious atop the soft, pita bread it's served with. And for that raging sweet tooth try the toffee bumpy cake, layers of moist chocolate cake, milky smooth chocolate mousse and crunchy bits of toffee. In addition, to the yummy menu that restaurant offers cases of confections. Handmade cookies are decorated to look like small pieces of edible art, brownies as big as buildings, and a variety of cakes guaranteed to satisfy. The bar and restaurant are split, almost like 2 entities, one more docile and the other booming with banter and music videos 24/7,which makes it easy to get to your table without having to push and shove simply for a bowl of soup. Ladies, don't expect to hang out in Pronto's bar looking for Prince Charming. At night, the bar is filled mostly with Prince Charming, looking for well, Prince Charming, but the environment is lively and fun and the drinks are always fantastic, especially the strawberry margarita, made with fresh strawberries. So, whether you're looking for a quick Tuesday afternoon carry out or weekend cocktail Pronto is the place for you! read more

Pronto! - American Near Me - Royal Oak, Michigan

I have to agree that the name can throw you off because the services is nowhere near Pronto. Smh maybe it should be called Slow's (but that name is already taken). Lol I have done dine in at Pronto's twice and both time it has been really slow. Even when they are not busy. Waiter service is ok. However carryout is not so bad if you plan AHEAD. I had a 20-25 minute wait for a half order of Nachos (yeah I know what takes that long for nachos). When I got there no one was at the counter so I could pick up my order. Another couple minute wait. This was before noon. They were pleasant and my order was ready when promised and correct. Overall it is an okay place to go because of the dessert selection. If they didn't have the sweets in house I would definitely go somewhere else because the food is not unique. Prices are comparable to other sitdown restaurants. I like the whiskey bbq wings as well, but be warned that its $9 for around 6-8 wings. The funniest thing on the menu is that it lists the water choices as: Bottled: $2.00 or Royal Oak: $0.00. Really was that necessary? I guess they don't want you to have any surprises. read more

EVERYTHING looks & TASTES PERFECT, omg, if my sugar wouldn't have been 10,000 i would have gotten Every cake & cookie & treat in the place, but we sat outside on a beautiful day & the salads & the sandwiches arrived perfect THIS PLACE IS TO DIE FOR it's a restaurant & bar & bakery & gift shop & cooking classes, what more could you ask for *(& spotlessly clean) it's literally an oasis, i was browsing small shops & then walked into HEAVEN Pronto! voted best Caterer for 2008 by the Daily Tribune I Can See Why!!!!!!!!!!!!!!!!!!!! read more

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Pronto is a bit of an overachiever. It is a Restaurant, bakery, bar and gay bar. I do not know why it is listed in Yelp as Italian. They do have pasta, but this is not where I would go if I was craving Italian. The restaurant menu is huge with quite a bit of variety. One entire side is sandwiches, pretty much any kind that you can think of. The other side is a mix of standard fare like burgers and pasta but they also have Mexican. (The mexicall dip is really good.) This makes it a good place to go with a group or if everyone wants something different. There is also a large selection for vegetarians. They also do breakfast/brunch and since they have a bar they do Mimosa and bloody Marys. Most of what I have had ranges from good to very good. I'm a fan of the turkey burger (with avocado, they have add ons to the burgers) and the sweet potato fries. The service can be hit or miss. I have had good service and bad, just depends on the particular server. The same thing can be said about the length of time it takes for the food to come out. On one occasion they made a mistake with my order and it took a significant amount of time to correct. The bakery is good, not the best, but it also depends on what you order. Just because it looks pretty does not mean that it is. read more

Despite the awkward start to our trip, contributed (most likely) to the Arts, Beats, & Eats festival going on in the streets of downtown Royal Oak, our overall experience was great! We were sat inside and weren't really attended to for a few minutes which almost made us choose another locale. But once a waiter received our order, the entrees came out quick! I got the Pronto! Pasta (macaroni and cheese) and it was phenomenal. Great flavor, texture, and overall look. A hidden gem of metro Detroit for sure. The pasta compares, if not exceeds, the Mac and cheese of Slow's BBQ and Union Woodshop. read more

Pronto! - Pronto! Pasta - American Near Me - Royal Oak, Michigan

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Love, love, love this place!!! I haven't been to Pronto in a long time just because of my busy lifestyle but my most recent visit did not disappoint. the new outdoor patio was darling and the food was great but can we just talk about the amazing bartender??? Cat was point on with her food suggestions and very friendly. It is evident that she loves her job. The decor is very pleasing to the eye. I will definitely be back soon! If there 10 stars, it would rate it a 12!!! read more

It's sad to see how far Pronto has fallen. I work at a business right down street. I thought this would be a good place for a lunch meeting. We walked in and there was no hostess, just a very frazzled woman answering phones and bringing carry out orders. We requested to sit outside. There were no diners outside at 1:00 pm on a Wednesday, that's a bad sign. We were seated and given menus by the counter person. We waiting for around 15 minutes without a server, or water, so I went back inside. The counter person was busy, so I guess she wasn't ignoring me on purpose, but she certainly didn't acknowledge my presence. I finally poked my head in the main dining room. The single server I saw, apologized for not coming outside sooner. I have to say he was great and took good care us afterward. But it's embarrassing for me to bring a colleague to a place and be ignored for so long. Please Pronto, up your game or at least change your name to something more reflexive of the speed of your service. Slow's is already taken. read more

Went there for a few drinks on Sunday night... wasnt busy... i guess the bartender thought i was drunk... charged me for a drink i never ordered... i got 4 different drinks... one of my drinks said "x2" next to it... .... i got two of those?? "Oh sorry my bad" Was it though?? Buyer beware!! Will not be back... that's some slime-ball move from the 90s... Fuck that! Taking advantage of people who are trying to give u some business.... no no no no read more

Wow how does this place pass health inspection? I don't think they've ever cleaned the floors! There were napkins and cups sitting on the dirty floors in the bakery section! The service was terrible too. Our drinks and food were delayed. We were so hungry that we ended up staying but I seriously hope we don't get food poisoning. If their public appearance looks that bad, I can't imagine what their kitchen looks like! The only reason my husband and i picked this place was for the wings. This restaurant used to have great wings, and they must have switched up theirs menu bc the wings were subpar.I will never return here...again. read more

Pronto! - American Near Me - Royal Oak, Michigan

The kitchen here is top tier. Food is always exceptional, timely, and warm. The fella back there who makes the salads simply makes the best salads. When they don't need to utilize his lettuce skills, they throw him on the fryer station. This man must just know the perfect time for any fried food out there because it always comes out perfectly cooked. You can almost taste the love that goes into it. The desserts? They will rock your 'effen socks off. The young lady who constructs those confectionary works of art is clearly an experienced chef and baker. It shows in every dish. The head chef who constructed the menu has obviously taken the time to consider and create a simple, yet unique menu that anyone could find a meal they enjoy. A wide range of appetizers, entrees, and desserts are offered with a fun twist. The food runners are always kind and efficient. Dropping the food off to the correct seat at the correct table with a smile on their face. They always tell you to have a great day/weekend upon their departure and really make you feel welcome. A stellar kitchen ran by a bunch of passionate chefs, artists, and hardworking crew members. You will not be disappointed. Ramone also works back there, he's okay. read more

Af Arts Eats and Beats wanting to get out of the heat. Saw Pronto's slimmed down menu and found all sorts of good food! We had gazpacho with a bit of mint on top with great chips then cranberry apple chicken quesadilla and black bean nachos. We shared all of it between us 3 and it was plenty, fresh and delicious!! Our server's name is Jai! Great guy and suggestions were right on!! Thank you Jai and Pronto!! read more

So I've only ever been to Pronto for lunch a few times. From what I hear, it can be quite the place to party in the evenings, but I wouldn't know....not my scene ;) So let's talk about the food. The menu is extensive. What is funny is that if you actually read the items, you'll notice that there are like 10000 sandwiches. Somehow, even though you get many similar items, you have that many different sandwiches. It's like they took every traditional sandwich and put it on their menu, as well as any common variation, and then they took each sandwich and re-invented it as well. The sandwiches are good, too, and with the wide selection they have, there is pretty much any sandwich you can imagine. Aside from sandwiches, they also have good quesadillas and pasta. I always think it's interesting when a place can offer completely different kinds of food, yet still prepare each well. Pronto is one of those places. What is most spectacular about Pronto are its desserts. They have cake, cake, and more cake. Bumpy cake, other cakes (I know I should be able to name more)... dessert trayS of cake. In fact, we once took a lunch break from work in downtown Detroit and drove up to Pronto, just for the cake. Our plan was to skip lunch and just get dessert. We all ended up getting real food, too, cuz that's the responsible thing to do. But we all got our own HUGE piece of cake to top it off. MMMMMMMMM. Pronto isn't just a restaurant, either. There is a corner store. In addition, they offer cooking classes. Overall, Pronto is quite impressive. It's active night life gives it a reputation, and those who don't know any better miss out by not giving this place a chance. All I can say is that Pronto is a Royal Oak gem, so when you're rushing past, make sure you take a second glance. read more

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My mom lived in Royal Oak for a bit and she's always told me how great this place is, so I finally went. I tried the pulled pork tacos and they were probably the best ones I've ever had. The thing that made them great were the beans they give you. A mix of sweet black beans with some corn and peppers. Even when I was full I couldn't stop eating it. Some of the service is a little weird, but that's okay, their desserts make up for it. Everything they bake is quite large and delicious. A cute place to have lunch or dinner with friends and take a walk downtown. read more

Pronto! - Pork tacos - American Near Me - Royal Oak, Michigan

Pronto used to be one my favorite places to go in the 2000s. I believe it would shut down if it was not for their bar. The food is overpriced and extremely underrated. The service is even worse. My biggest complaint is their disgusting bathrooms. They get a lot of business. Why can't they keep a clean bathroom? Do I still go there? Certainly but not for the food. read more

We come here every Tuesday for Karaoke and it is an absolute blast! Obviously, Johno is a staple for Pronto behind the bar! He makes us feel right at home every week. Between him, Corbin, and Carl we could not as for better service! read more

Did an online order for a Reuben with coleslaw instead of sauerkraut. However they did not see this and made it incorrectly. Called up there they didn't offer to remake my sandwich. Ended up going to get coleslaw. Unfortunately sauerkraut has such a peculiar taste that I ended up not eating my sandwich and picking through it. Very disappointed and probably won't be back. read more

Beautiful view sitting by the window. Went for brunch and the eggs Benedict was good! The table next to us got the 'Mimosa Bucket'--maybe next time!!! Will be back!! Also--free parking in RO in Sundays!!! read more

Pronto! - Eggs Benedict - American Near Me - Royal Oak, Michigan

We went here for mother's day brunch our 3 kids because my wife wanted to try something different. I'll simply describe our experience, my bottom line is I don't see how a restaurant run as poorly as this can stay in business. I hate to be completely negative, so my positive thing I can say is that any of the staff we interacted with were friendly and courteous. First we arrived without a reservation, nobody else waiting, we were told our wait would be about 10 minutes. As we waited a couple other parties with reservations arrived and were seated, one other family arrived without a reservation and was told the wait would be about 20 minutes and they left. Our actual wait was probably between 12 and 15 minutes. We were seated in a booth on the quieter side by the counter, which suited us just fine. I don't recall how long before our order was taken, drinks weren't specifically mentioned on the menu. I usually get apple juice with breakfast because I like orange juice with no pulp, and you never know what you're going to get. No apple juice. So most of us got orange juice, 1 of the kids got milk. The orange juice wasn't pulp free but it had very little, it may have been fresh squeezed... (In the end on the check, I got a second glass, they charge - no free refill) We ordered - my wife ordered the Pronto Breakfast (standard eggs, toast, hash browns, choice of breakfast meat), I ordered the corned beef hash (with eggs, hash browns, toast) and 2 kids got the kids pancakes, 1 got French toast. Then our drinks were brought. And then we waited. 55 minutes later our food arrived. The kid that got the French toast didn't eat all of it because she said it had uncooked egg in the middle, I tried it and I thought it had no flavor. My corned beef hash was ok, but I didn't really think there was much flavor and the eggs weren't at all fluffy. Even the toast was chewy, which is odd because I never actually thought it was possible for toast to come out chewy. When the food came out, we didn't have silverware. I spoke up, and the hostess brought out silverware and napkins. Also, they brought out 3 orders off kids pancakes (remember, we ordered 2). When the check came, they charged us for 3 orders of pancakes. I didn't bother arguing, I just wanted to get out. I'm not really into spending over 2 hours at a restaurant. I'm sure that has more to do with the wait to be seated, I can't see it being because there are soo many people that like coming here for the food and service. read more

After waiting an hour for our food, we inquired with the waiter who immediately got a funky attitude. After waiting an hour and a half for our food, the food came to the table... the ribs were virtually raw, unseasoned and hadn't had the membrane removed. I won't be going back. read more

i couldn't praise this restaurant enough. The filet mignon is the most tender steak I have EVER had, and their filet stroganoff is very tasty too. If I lived closer I would go a lot. You have to come and try their food. Stay for the relaxed atmosphere in the dining room, or if you like drinks, they have plenty of cocktails. Friendly staff. Just a great experience. read more

Great variety in their menu. I ordered sweet potato fries (which comes with a YUMMY sauce) and a sandwich. I'd be curious to know what their Tex Mex tastes like. Order the sweet potato fries as a side because it's a great price and you get enough for two. read more

Pronto has a surprisingly good brunch! Reasonably priced and they have a Bloody Mary bar! Also great mimosa specials... Every other table has a bottle of champagne on it and they give you free orange juice refills. I'd def brunch here again! read more

Pronto! - Chocolate chip pancakes! - American Near Me - Royal Oak, Michigan

So sad. What used to be a favorite has now become an afterthought. The food is still good, but it used to be great. The service has become indifferent and very slow. Recent visits- two sandwiches in the middle of the day took 45 minutes and were brought without the chips that go with them. Despite bringing this up the chips never arrived. Offered a few iced tea to make up for the issues but that also did not appear. Breakfast? Well it was tasty, but hey, when you post hours stick to them. Opening the doors ten minutes late and then still not being ready. Sorry that doesn't work for me. read more

I had hoped, when my group decided to have lunch at Pronto, that the three-star review average on Yelp was somehow misleading, that it wasn't perhaps trendy enough for the hip denizens of Royal Oak and so it had received some unfair publicity. But then several things happened that not only justified the three star review, or two in my case, but likely ensured that I will not dine at Pronto again. The first star was lost when the coffee arrived watery and tasteless, and while I usually enjoy my coffee black, even cream and sugar could not overpower the unfortunate flavor. The second star was lost when an English Muffin arrived, one half lightly toasted and the other as unyielding as the hard-tack Civil War soldiers used to carry around in their back packs and then soak in hot water so that they could be chewed. The third star was lost when one of the orders arrived completely wrong, not the right dish or even anything similar to what was actually ordered. This was remedied, but not for almost twenty minutes, but then, despite a promise from the waiter that there would be no charge, was not removed from the check. I could have kept removing stars at this point because the Huevos Rancheros I had perfectly captured the flavor of stale tortilla that has been dropped on the ground a few times, but I won't go so far as to claim it a one star establishment. That is for McDonalds and Subway. But Pronto should know that if they don't improve things that they are likely to be thrown into that auspicious company. In summation, if everywhere else in Royal Oak has a two hour waiting list, maybe consider Pronto, or maybe go home and cook some instant ramen or something. read more

Let me start by saying the food was not terrible! It was what you would expect--good, not great. I got the pronto deluxe breakfast and it was exactly what I was expecting. I think if you are looking to spend money on breakfast this shouldn't be your number one spot. The food aside, the service is terrible. The host was very friendly but all she did was seat us. We went on a Sunday and the restaurant was pretty empty mid morning. We chose to sit inside because it was pretty hot out and the inside was not much better, the AC must've not been on because it was very muggy and hot inside. Once we sat down we were greeted and we ordered coffee and it came right away. The waitress was friendly but seemed awkward, like she was brand new. After we got our coffee we didn't see our waitress again for another 40 minutes and after around 20 I had to go ask the host where she was. Everything after that was OK but the service really needs some work. read more

Let me start off by saying that you must ALWAYS have room for dessert when you go here! Their chicken enchiladas and portabella mushroom sandwiches are incredibly satisfying. Go for it! But, what really shines is their dessert menu. People may come here for the red velvet cake, but my personal favorite is the individual caramel apple pie (a la mode, of course). It's a seasonal item, so get it fast. read more

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While I haven't eaten at Pronto recently enough to review that aspect, I can say that the bar and staff there (Justin, Evan, Alejandro & Mike) are what keep me coming back and bringing guests. Pronto provides a welcoming LGBT friendly space that is open to all. Despite whatever crowd might be present or what event might be occurring outside, my experience at Pronto has always been relaxing and enjoyable. It's nice to see the sense of camaraderie staff appear to have with each other as well as their regular clients and (in my opinion anyway) it's those sort of things, along with their service and drinks, that keep people coming back. Thanks! read more

We ordered the food to-go using Grubhub. Our food was cold by the time it arrived. BUT even not being ideal temp for eating, the hot pretzel with beer cheese was amazingly delicious. And my husbands wrap was pretty good too. My Reuben was a little soggy but I have a feeling it would have been better in the restaurant. All of the flavors were on point so 4 stars. read more

Been going here for over a decade! Karaoke night is a blast. Great wine selection. Food is always fresh and Delicious. Most importantly Chad is hands down the best bartender ever. All smiles and makes a helluva drank!.. Plus he can sang! read more

I love coming to see Chad. He is always a blast to be around and he can light up a room. I never have to wait for a drink. He is quick to bring a new one before my last one is gone. As long as he's there I'll keep coming back! read more

Went in on a rainy day for a quick hot toddy. The bartender, Halie, was basically running the place herself while the staff was in a meeting. She killed it. Fantastic and responsive service, the toddy was great, and I ended up staying for a sandwich as well, if not for my hunger, simply to hang longer. Highly recommend. read more

Coastal salad and chicken sandwich were both delicious!! Great service , good prices and very nice atmosphere !! Will definitely be coming back For the coastal salad again! read more

So sad :( no cakes, gross coffee with fake cream. I give this place a year before they close for good. read more

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Austin's emo playlist on Sunday's is amazing! The best vibe at any bar! I will come here every Sunday for Austin specifically!

Probably one of the best times I've had. Started with drag queen bingo for a friends bday. Amazingly fun. We laughed so hard our cheeks hurt. When the show was over we went over to Pronto bar for more cocktails. Chad was our waiter and he did not disappoint! He was friendly and fun. Very attentive and not only made sure we were hydrated but made sure we were having a good time. Great conversations and atmosphere! Looking forward to visiting again!! read more

Chad at the bar Is personable, hilarious, and kind. Tell him what you like, and you will be taken care of.

John O is the best! Fun vibes and great drinks. Try his mystery shot. Enjoyed the bar

Pronto is hands down the best brunch spot in royal oak. The food is INCREDIBLE every time, and consistent! The crab cakes are fantastic, brunch is amazing, and don't even get me started on the staff and service. Chad took care of us this last time and was so attentive, lively, and kind! I can't recommend this spot enough. While I live in mid Michigan now, I always stop through here to eat because it is just THAT great! read more

Great spot in downtown Royal Oak! Enjoyed a delicious lunch in a sunny spot by the window. Kasey, our server, was excellent and knowledge about the menu. Baked Alaska is must have! read more