Took the USMLE STEP2 CK here and had a comfortable testing experience! The staff were nice, very timely in opening the center, and prompt in checking me in and out during breaks. There's a lobby area with seating where you can spend your breaks, which has a water fountain. Sufficient locker space. Bathrooms were nice & clean. Plenty of parking available in the front. I didn't experience any delays or problems with technology. They provide you with headphones for audio as well as noise cancelling headphones (you can also bring your own ear plugs). Only negative is that it gets pretty cold in the computer area so definitely bring a jacket. 10/10 would recommend this site for your testing needs! read more

Proctor Gave Us Misleading Information and Could not Speak or Understand English Our ten year old son was scheduled to take his middle school entrance exam. His proctor could not speak or understand English. When a message appeared on the monitor that said enter HTML code she did not know what to do and simply kept repeating call the global testing center. I asked, "Did I receive an email with this code?" She said, "Yes call the global testing center. They will give you the code." Obviously, this made little sense. After calling Prometric, it turned out the HTML code was a glitch and all you needed to do was leave it blank. The proctor did not know this and in fact kept repeating that we would receive the code if we called the global testing center. I have now been on hold for over an hour trying to reschedule the exam. Overall, I give Prometric a 0 out of 100 on customer service. read more

I visited today to take my Certified Association Executive exam. The place was nice enough. Lockers to store stuff. Nice bathrooms. One lady got a little grouchy with me because she didn't like the way I signed my name the second time (I normally don't sign as nicely as my license). ;) But other than that, good experience! I left my phone in my car so I wouldn't have to worry about it and they did examine my eye glasses and knee brace and metal detector checked me. ;) Pretty official. read more

Guys its a testing center. Bathrooms are clean, good temp for test taking, staff helpful and quick to get you in the test if you show up 30 mins early. If i had to complain about something the noise canceling headphones they offer test takers hurt my large elephant like ears. I like that the staff understands I am here for a big test and moves you in asap. Ive used this facility twice and both times it was smooth and easy. read more

I took my step 2 CK exam here. I come from another country in which customer service is different (way more attentive and respectful in general) but I know that here in the US things are a little different. I understand this and when I came here to take my test I was expecting this difference in customer service. English comprehension is not a problem for me as I have a very high score in the TOEFL iBT. Having said this, and even after taking the previously explained factors into account, and also considering I rarely complain about anything or write reviews about anything (as I think there is no real benefit in the long run), I felt compelled to write a review to help future test takers decide on a different test center location. On the day I took my exam the employees in this test center seemed as if they were irritated by their tone of voice, which may have contributed to feeling more anxious about taking the exam I had prepared for so long. During this day I tried to think that perhaps they all just had a bad night´s sleep. My exam took 9 hours so I had to interact with most of the employees at various instances; as part of the exam taking protocol they had to ask me for documentation at many instances, I had to show them my passport and everytime they would act as if they had never seen a passport before. At instances they would look at me as if I was irritating them or wasting their time. Through my life I have traveled all around the world and very rarely had negative customer service experience enough to prompt me to write a negative review. If I had to take this exam again I would avoid this test center. read more

When I took my MCAT here a number of years ago, I had a fine experience and was treated with respect. Of course there are the security measures in place, though generally the staff treated me well. I had no issues with temperature, power, or really anything during this exam, which I took October 2014. I plan to take my Step 1 exam here this coming April and do not anticipate any issues. Perhaps why I had a good experience is that I did not get stressed with the workers here. I could understand how being stressed could lead to transference of that to the workers that could cause them to be stressed in return (it is a very human response). read more

I took a CPA test on 3/8/2019 at Raleigh, North Carolina location, and I was very unfortunate to have the most humiliating customer service experience today at Prometric center with Wanda, CTA. During the CPA test for Financial Accounting and Reporting after 3rd testlett, the system allows to take a 15 minutes break while the test timer stops. I went on a 6 minutes break (as reported in the time sheet that I signed). After security check, I came back to my desk, and I saw that one minute passed on the timer. I got suspicious and I read again the window which stated that the time would stop for 15 minute the break. Than another minute passed. I was frustrated, so I pushed "continue" bottom to continue my test. I finished my test on time, but I was concerned about what happen. I have 3 more tests to take in the future, so I would like to be ready for situations like this no matter who's fault it was. When I was signing out, I told about this to Wanda, a CTA. Without even listening to what I was saying she started asking me. "Did you finish your test?" "Did you get enough time" I said "I did finish, and time is always not enough for tests like this". She replied "That's why you're saying this. You just weren't able to finish your test". She was accusing me of lying in front of people, and it was humiliating. She was judgmental and arrogant. She yelled "I know what you're trying to do here..." She raised her voice and got jumpy and erratic after I pointed to her that I did not appreciate being judged. Nevertheless I left the facility in tears. I am on my first trimester of pregnancy, I was so much affected by Wanda's rudeness that I started crying, shaking and wasn't able to drive my car. It took me a few minutes to calm down. The tests are already extremely stressful and there is absolutely no reason for putting extra stress on the students. read more

Didn't have much of a choice in terms of location; this was the closest to Durham. Took my Step 2CK here. I received a confirmation call the afternoon before saying that I had to show up 1 hour early. I don't think so. The scheduling permit clearly says 30 minutes. I raised this point and the person on the phone told me it's because too many people were booked at the same time as my exam. She then changed her stance and said I could follow the instructions of the scheduling permit. I do not intend on waiting around the morning of a large exam. Prometric, please plan ahead and only book for what you can accommodate. I arrive 30 minutes early and parking is abundant. I was checked in within 15 minutes. Turns out not to be that congested of a check in process. Check-in-mageddon avoided. No cell phones in the test center. Not even turned off and in your locker. I heard from colleagues that they do not allow you to wear light fleeces that zipper all the way down because it constitutes as a jacket. However, half zips are ok. So, beware. Also, no scarves. Temperature was ok; I had a cardigan over long sleeve shirt and yoga pants and was comfortable. The ladies in the morning checking me in/out of the exam room were quite rigid. I think maybe they were flustered in the morning and were sometimes abrasive borderline rude. They became nicer as the hours wore on. Maybe we formed a kinship in all the times I signed in and out for breaks. Unfortunately the headphones to my computer did not work and audio is a component of the exam. They were rather slow to respond to the problem and their slow response time led me to lose a lot of break time. After playing musical headphones with all the spare pairs in the room, they finally moved me to a new computer. I also had a couple of minor issues during the exam with the computer screen lagging/freezing, which cost exam time. This was a bit irritating. There are lockers, water fountains, and restrooms within the test center. There are 2 stalls in the ladies' room and it is clean, but smells funky. I never felt crowded in the sitting area during my breaks/lunch and there was never a line for the rest room. At 5:50pm, I was the last examinee. It occurred to me that I may have been asked to show up 1 hour early because I had a 9 hour exam and the staff may have wanted to go home early. If that's the case, that's pretty lame. read more

Took the USMLE Step 1 here. The location definitely has temperature problems: bring layers/sandals. Although many staff were cordial, I received heavy attitude from some staff. It seemed like an intentional power play when I was trying to get checked in/out from breaks (with very limited time) and the proctor would take an excessive amount of time doing trivial things before turning her attention to me. I'm not sure if it was because of how gay I look, or just because the proctor was grumpy. I lost test time because of unnecessary delays checking me in/out by the proctor for the second half of my day. read more

I went to take Toefl test there and didn't have my passport with me(I'm supposed to have an ID with signature)so I tried to negotiate with Jane(receptionist) if I can have my parent bringing my passport there while I go in and test. She said no firmly and refused to consult with Toefl officials and called me difficult when I talked to her reasonably. Worst experience in years, I also need this test score for college admission but instead I spent 200 bucks for nothing. read more

This center is simply the worst! I scheduled the USMLE Step 3 exam with this testing center about 2 months ago. Then, less than one week before my scheduled exam date, they cancelled it! There was no phone call, no explanation, no attempt to get me rescheduled, NOTHING. I got a random generically generated email from Prometric simply saying it was cancelled and to go online and reschedule. When I attempted to do so, of course, the test dates were booked up for the next 3 months and there was zero availability. When I called the center to ask what happened and for help, I was told they chose that day to upgrade their computer system. WHAT? They cancelled my $1000 two-day exam to upgrade their system? When I asked if they could not have instead done that on a weekend when no one's test was scheduled, she acted as though it had never occurred to her. Truly unbelievable. read more

I am at this place right now.Just brought my 2 kids here for testing 7th 8th grade I have never been treated so rude in my life.They treat you like a criminal.I was yelled at.Told even though I am handicap I was not aloud to go to my car witch you can reach from the front door.I told them I was not able to sit in these chairs do to back surgery they didn't care.Dont Come Here!!!!!!This is the first time I have ever written a review.I have now had a door shut in my face by a worker that shook her head at me and called me a child because I was slouching in my chair with my feet up I am the only one In here and I am handicap and was trying to be able to sit without as much pain people shouldn't be judged by there out side .There are laws for people with disabilities and to have a worker make fun of you is very unkind. read more

It worries me a bit reading the reviews. It's distasteful and discouraging already knowing the amount of people apparently who have no compassion working at this facility. And treating this place like it's a boot camp is a bit much and over the edge. Last review I read was from two years ago. So, I hope the people are a lot more considerate now. My certification is rigorous and I don't need anyone adding stress on me with their nasty attitudes and warped demeanors. This is so discouraging. I was really hoping to read some good reviews. This isn't fair or right for people paying for a test and get treated like this. Which was expensive might I add. Closest one to me which is almost 90 miles away. If things don't go well I know where I won't be returning to next time and I will do some calling around about the the lack of compassion and mannerism that is present if there is any. I treat people with the same respect I'd want. I did give it a 1 star as of now just because of the horrifying reviews I've read. I'll edit my review once I take my certification, which is coming up soon. #onestressedtester read more

Took the MCAT at this site. The staff is incredibly helpful and friendly. Everything is clearly explained. The testing are is comfortable and more than adequate for testing. Locker with locks provided. read more

I traveled to this testing center from Virginia Beach because the computer I was testing on at the Prometric Center in Newport News, VA, failed 2 hours into my 4 hour exam. It automatically failed me so I vowed never to return to Newport News to take such an important exam that you spend months studying for. The Raleigh Prometric Center is awesome. The staff was very professional and not as loud as the Newport News staff whom you could hear through the headset and the walls. I thought it was very easy to find and the equipment worked well. I would highly recommend taking an exam in Raleigh's Prometric Center. It was well worth the drive! read more

This place was fine. I don't know why such terrible ratings. I liked that they had their own bathrooms. Some prometric centers are in places where you have to get a bathroom key which takes up additional break time. read more

As stated by the other reviewer, the testing center was a bit challenging to find and signage doesn't make it any easier. The first gentleman was pleasant but guarded. The lady that did paperwork and took me into the computer testing room was curt, later outright rude and condescending. The manager, Clarence, was also not helpful. I asked the woman about cleaning of headphones and she said they were cleaned daily. When asked to clean them she appeared quite put off by my request. The staff assigns you to your computer, you don't get to choose. Agree with earlier reviewer that sitting next to someone who makes noise or if you are easily distracted despite headphones is very distracting. The facility bathrooms were clean, lockers were adequate. read more

We took our exchange student here to take the TOEFL twice. After the first time ETS had to cancel her score because of faulty audio equipment. She payed hundreds of dollars and studied for weeks to take this test just to have all her effort count for nothing due to the staff's negligence. Moreover, to their credit she did get to take the test again for free however, during the second time a member of the staff interrupted her in the middle of the speaking portion (jeopardizing her score yet again) because she was covering her legs with a sweater (apparently this was violated one of the fifty rules they gave to people to read in two minutes prior to taking the but seriously, it sickens me that the staff didn't have the courtesy to wait until she was completed with the portion). I can't reiterate enough times that the staff is negligent beyond belief. Our student is returning home to Europe with her heart crushed not once but twice by the staff at this testing center, and to make matters worse, it is the only place in the Raleigh area where someone can take the test. read more

If you have to take a test, never take one that's provided by Prometric, period. Worst testing centers ever. Just take your money and don't help out when there is system errors. If anyone knows of a place where I can take a HESI exam in NC please tell me. Because this place is a scam. read more

The intial room you enter through was very nice, quiet, and the temperature was a bit cold. It seemed like perfect testing enviroment. When I was preparing to enter the test room the staff member laughed at me for wanting to bring in a sweatshirt, I soon learned why. The actual testing room was SUPER HOT! The testing room seemed very small and crowded. It had individual cubbies lining the walls that were all connected. Each cubby was in use by a test taker so there was a constant inflow and out flow of people entering and leaving the tiny room. You could hear every cough, sigh, and sniffle. I dont know if they didnt have the air conditioning on, or if it was just a combination of all heat generated by the computers and test takers but I was litterally sweating by the end of my three hour exam. Also I really wish they would supply better quality paper and pencils. I know that sounds a bit pretentious but I mean when an exam requires as much arithematic as mine did it can get pretty frusterating using poor quality paper, pencils, and erasers. read more