As a HOA owner of two units I have had a great experience with this company, Carlos Tinajero-Sosa in particular. Carlos provides exceptional service. He is detail oriented, provides quick feedback, is very organized, and never drops the ball. Carlos is extremely pleasant to work with, shows a strong interest in the well-being of our property, and is a wonderful representative of Pro Invest. Thank you, Carlos! read more

Terrible! I highly discourage use of this company for small condo associations. They barely did anything for us and did not perform a proper handover when we ended our contract with them. Our ComEd bill was still in ProInvest's name when we independently took over. Although our bills were paid by our HOA checking account, ComEd refunded money to ProInvest that is legally ours. ProInvest has gone silent in responding to my refund requests. read more

legitimately the worst possible property management company. I didn't think service and maintenance could be this bad, it's insane. I am not one to complain and this might be my first ever review online about a company. it's crazy that companies like this can remain in business and these people can still have jobs. it's ridiculous. isn't this a free market?? owners of buildings need to choose other options read more

Our 4 flat has been with pro-invest for 3 years - we cancelled as of today. This is a sinking ship - don't make the mistake we did by hiring them. They don't help with anything, they are constantly changing your building manager, they try to strong arm you into switching banks, and overall are just useless. Best advice: hire anyone else or self manage - either option is sure to be better than pro-invest. read more

Cheap for a reason... they suck! Their pricing is great - online portal is nice too, but top to bottom their staff is incompetent. My 6 unit HOA outsourced management to proinvest for 3 years beginning September 2020. During our time with them we experienced mismanagement of funds; poorly completed repair work through their internal maintenance team; unresponsiveness; and outright theft. To top that off - on 8/30/23 my HOA finally broke its engagement with ProInvest effective 9/30/23. On 10/11/23 I contacted our account manager at ProInvest after noticing they ACH drafted our checking account for $561.25 and $99.11 on 9/5/23 and 9/8/23, respectively. This unhinged lady named Brittany Kaufman (ProInvest's Director of Maintenance) called me on 11/8/23. She said the $99.11 charge was from a door closer her worker replaced for our building in late July. She also confirmed part of the $561.25 charge was to pay a third party our account manager sent in early August to replace the same door closer, but she has "photo evidence" her worker replaced it in July so I'd need to follow up with our account manager. Prior to this, our account manager already told me she lost access to our account after we terminated our relationship, so she put me in touch with the transitions team. A lady on the transitions team told me to expect the call from Brittany since she is our point of contact for this problem, so I had already been full circle over the past month. My issue is that between the internal maintenance team and our account manager - ProInvest clearly made a mistake: maintenance either gave us a faulty door closer or never replaced it, or our account manager paid a third party to replace the door closer when it didn't need to be. Either way, ProInvest shouldn't manage us into a position where we have to pay for two door closers in a two week period... I tried to explain this to Brittany but she opted to holler, shift blame, and hang up on me when I requested the evidence of her worker replacing the door closer. The transitions team provided the original invoice from the third party, and our board member was present when they completed the work, but Brittany was so self-isolated in her maintenance silo that she took no action to try to correct the problem. ProInvest is a small company - Brittany could've walked across the hall or picked up a phone to follow up with our account manager. Her failure to follow up on a mistake her department is involved in is unacceptable from a Director level employee. I also noticed ProInvest ACH drafted our checking account on 10/3/23 and 11/3/23 for their monthly service, despite sending us a confirmation email on 8/30/23 that our engagement would terminate effective 9/30/23. The lady on their transitions team acknowledged the charges were an error, said she'd notify the rest of our board of the error via email, and confirm via email again when a refund is processed. But we've received nothing since my phone call with Brittany. I want to echo another reviewers thought that because we are minority owners with only one property, ProInvest intentionally decided to do the bare minimum of collecting assessments and nothing else. This rings true for us as well. And like that separate reviewer, we were also assigned to 3 or 4 different account managers (all of whom proved incapable) during our time with ProInvest. ProInvest is a liability. Do not outsource management of your HOA or investment properties to this company. Other reviews reflect an experience similar to mine for a reason. You've been warned... read more

I would prefer to give ProInvest the 0 star rating that they deserve but that is not an option. This is the worst property management company in Chicago. I warn all prospective clients to look elsewhere for support. Save your hard earned money and take your business to a reputable organization. Proinvest is a total SCAM they will take your money and fail to provide an appropriate level of support. Just trust me and go elsewhere. read more

This is for Brandon and his team at NO INVEST.. the reality is they talk a big game and promise you everything under the sun and moon but when it comes to execution they do not respond. We partnered with them for a 3 flat in South Shore in Jan of 2022 with the expectations that their account management would take care of all concerns and check in on us only when there are major concerns or repairs. Not to bore you with the details but our account manager has switched three times already in less than 2 years, each time saying that the new account manager is amazing and will take care of XYZ. We have issues from JAN 2022 that are still of concern now in September 2023. They had no clue that one of our tenants - that paid rent on time and no issues - lease was about to expire and there was a huge fall out from the renewal / move out process and we ended up having to pay an additional $1600 to pay for damages and repairs because they did not handle what they were responsible for. I conveyed to the owner and provided feedback about their terrible service several times and gave them the expectations that if we lose another good tenant we will need to part ways. They managed to let another tenant leave due to the lack of responsiveness and attention. We have consistently been getting messages from our tenants directly that they do not respond to repairs, blame us for not approving them when they have the autonomy to dispatch for repairs under $200. They send out multiple and different contractors to repair a plumbing issue and instead of fixing it the first time. To top it off they PROMISED they had in house maintenance and support team. Not once have they provided a dispatch or maintenance log to confirm or conveyed they had people on site to for basic cleaning after requesting several times. I had enough of their lack of care and responses, requested a call at the end of July. Again, this is now September and weeks later I still have not gotten a call back from the owner BRANDON nor MATTHEW nor JENNIFER because I was mean to them on email and told them about themselves and their terrible services. BTW, one of them had the audacity to suggest "respectfully we have 3 account managers working on your request" - which is so laughable because what does that mean for your major accounts if 3 clowns can't even get their stories and support straight for a one building 3 unit property. As an account manager, or owner they should be embarrassed to call themselves professionals or even run a business if they can't take feedback from an irate client that PAYS for services and is upset because they are messing with my money and livelihood. I should have known and went with my spider senses when Jennifer, original account manager met us on site and suggested that their "African American" maintenance person is from the area and would be comfortable and able to communicate with the tenants in this building. I now believe that because we are minority owners with only one property and not local anymore, they just did the bare minimum of collecting rent and nothing else. Upon requesting specific information to terminate the agreement, they had the galls to say "we can leave your keys in the mailbox". If this was a legit company they would have an established off boarding procedure, transition plans and an official communication to the tenants and documentation to state the end of services. The owner does not even have the courtesy to acknowledge or respond on email and serves as a precaution to you all. To say they are clowns would be disrespectful to professional entertainers. I bet if we were not located in the South Shore or were their "usual clientele" they would respond. I am now going to be super petty and make it a point to let everyone know what a disaster they are and show receipts. I'm reporting their lack of services and discriminatory negligence to the BBB and will start taking legal recourses. Copying this to Facebook, Instagram, Twitter, Yelp and Linked in. Contact me if you have a similar experience. read more

since they've taken over as our management company, our building has gone down the toilet. ProInvest (also known as Bundled management services or solutions - so please beware) is unresponsive and often need to be contacted more than once to elicit a response, rude on email exchanges when the do respond and unwilling to help when problems arise. Things are in worse condition than they ever have been before and while they're happy to take our money as an HOA, they haven't done anything to illicit the desire to continue keeping them as a management company. DO NOT hire them. there are plenty of management companies with better service and experience. read more

Do not rent from here or trust them with managing your properties. They're unprofessional and unhelpful. They will act super kind at first and give you a number to reach out to for anything you. If you trying contacting that number they'll tell you to go on the online portal. Move in day issues - place is absolutely disgusting, clumps of cat hair everywhere. We were also assured the place would be deep cleaned prior to move in. They also forced us to sign paper prior to checking the place out that it was up to par. So bad I've been having severe allergies and my family left early while helping with the move bc they couldn't stand it - random furniture throughout the place - toilet broken for three days (we couldn't even stay here bc of this and when we did we had to find public restrooms) - carpets are taped with clear thick tape and have staples that poke your feet - wifi cable broken and they tried to blame us by Xfinity confirmed it was the units issues - front door broken - air unit filter filled with cat hair -kitchen tiles peeling off And just a side note we toured the place before signing. They managed to cover up these issues or assure they would be fixed which was not the case read more

Communication with this company is terrible. Unsure why I can't get a return call text or email.

We used Pro Invest in the hopes of a more coordinated approach to managing our building. It didn't take long to realize WE ARE MUCH BETTER OFF BEING SELF-MANAGED. Little to no communication, property manager was never on camera for our bi-annual calls, no transition took place when our rep quit without giving notice. We had to create our own tracker of outstanding items in the hopes of helping keep the Pro Invest employee more organized. This is a sham of a company and I would not recommend. I promise, you'll go back to being self-managed. Completely waste of time attempting to work with these people. read more

Carlos Tinajero-sosa was our showing agent. He was absolutely amazing. He was completely professional at all times and was able to answer all my questions, even after the showing. If you work with Proinvest I 100% would request Carlos. He was the easiest showing agent to deal with he never rushed us and kept us updated through the whole process. read more

We have had over 72 units (4 properties) managed by Pro Invest Realty/ who merged with Bundled Management Services. The designated managing director/broker is Brandon Arnold. We experienced such poor management accountability that we are seeking claims in Superior Court for breach of contract, including failure to consistently market our units for rent, collect rent and enforce leases. We also experienced a number of instances where repeated financial and property mismanagement occurred, including a failure of providing accurate and timely management reporting, and maintenance attention to our assets and ownership. Our relationship with Pro Invest Realty as a property manager was a disaster! Our association with Mr. Arnold and his staff, including Jennifer, his primary office property manager on our buildings, was shockingly poor. If you own buildings and are considering ProInvest as a manager, don't be fooled by the smooth presentation- buyer beware. read more

Am new to Proinvest Reality . This morning Customer service was excellent!. Fuad was his name. he was bubbly, warm and answered all my questions. He was very resourceful. He also made me feel that this transition for property management will go smoothly. Hopefully all will be just as kind, patient and resourceful. The only negative will be adding extra on to pay my assessment's on line. read more

ProInvest Realty or in their other name Bundled Mgmt managed my building during 2 months period. After one month, I realized that I made a big mistake and I had to give them 30 days notice. I want to clear that the management fee with ProInvest includes only remote management. For every time Kariss, their worker, went to my building, they charges $65. They charge this fee even to meet a technician from the Gas Company or contractor for remodeling a unit. They didn't make it clear when I signed the contact with them, but it does appear on the contact that the management fee does not include on site management. Their maintenance workers are not professional and they damaged the property which cost me more money to fix what they did. In addition, they took the coins from the coin washer and dryer and never report it as an income. After I notified that I am ending the contract, they didn't cashed the latest money orders from tenants and never notified receiving them, and it cost me fees to stop the money orders that they ignored. They put the property keys in a lockbox at a visible place and after a few days the lockbox was gone, therefore Kariss, their worker, replaced the locks on 5 doors and this is the only job that he completed during these 2 months that ProInvest managed my property. They charged me for a lot of work that was made up to be done, and I had to pay other professional to do the work since their worker, Kariss, didn't actually repair anything. Almost nothing was left from the rent payments after all the charges I received from them. Over all, Jennifer was not responsive from the beginning and nobody was really maintaining my property, but neglected it. They have a worker that responded to my emails and scheduled meetings, but no work was actually done there for maintenance except cleaning. I am so glad I got rid of their "service". read more

This management company, paired with the owners that use their service, are very unhelpful and wasted my time and money. After applying and paying a $40 application fee at the ProInvest office, I waited a full week before reaching out about the status of my application. The office claimed they had no information on the status of my application and said they'd have the owner of the building I applied for reach out to me. After three calls and a week and a half wait, I realized they had no plans of ever reaching back out to me. Seems as if they only quickly rent to those with vouchers from the state. read more

Property Owners beware! I'm currently ending my business relationship with this company. The property manager has failed me in every regard. Failed to collect rents on time, failed to follow up with delinquent tenants, failed to respond to maintenance requests. I had to submit names for evictions and follow-up on statuses. Attorney bills were not fully disclosed after multiple attempts to understand the costs being incurred. Even with access to my bank account they overdrew it by a thousand dollars. Bottom line find another property management company who will actually work for you and your property. read more