Besides giving me info on another patient (confidential info) and treating me as that patient- notice these good reviews are from years ago.
This place has gone downhill. literally and physically. the place looks like sh**
One (or two) of the worst experiences in my life.
I've been to several awesome PTs in Florida. One retired, one moved out of the area and one is Progressive therapy.
Upon my first visit I waited WEEKS even though I had multiple fractures (seems like it's near impossible to get into get an eval which other places all got me in next day)
So I start with my eval only to find they are treating me as the WRONG PERSON.
The woman at the front desk (I won't even get started about her) gave the doctor the wrong profile and he's treating me as this lady.
Then tells me the info about that lady as he thought she was me, so I'm told that's so not HIPAA compliant.
THEN, I still let all that horrid unacceptable crap go because i need a PT so badly but they pull the ole bait and switch.
Woman lied on the phone stating i could see a PT (i said NO PTAs)
They just have a guy there who ONLY does evals and then they tried dumping me on an assistant (no can do and i don't recommend clinics who use PTAs as your or your insurance pay same as PT and it's BS) My body work massage therapist knows more than most assistants to PTs.
So Charlie said I'd have to see a PT and he'd over see it though
Nope.
I don't fall for that and any good PT clinic won't even use PTs i am told by the best (I work in medical field)
So then, I vow to never go back.
BUT my trainer's bf is the guy who JUSt does evals there and that's it.
So I need go to see him so he can tell her what exercises i can and cannot do. I ask if i can see him outside there like at my HOUSE but i guess that is not an option.
So i go back. 2 year later. reluctantly, but think how bad can it be?
They treat me as another patient?
They are on the corner of hand ave and clyde morris in a total ghetto looking building
Problem is Hand Ave is closed with a total road block and detour. I'm 15 mins late. i try and call but no answer like usual.
So I walk in about 15 after and have to wait because like usual, there is a line at the front (which is rare and I've been to a dozen PT offices in my life easy) This one is slow and just bad.
where these good reviews come from just blows my mind unless you like waiting and assistants at PT prices lol (good luck with your injuries)
So then finally it's MY turn and it's now 320 or so. She says he left 10 mins ago at 10 after as he had to be waaaay across town by 4 for another appointment
Now that's funny - how could that be if he was supposed to see mE from 3 to 4 at their clinic. No response from the rude lady
I said did you call me to say he was LEAVING? She said no she had NO name for me and just had "mystery patient" written down.
My assistant gave her ALL my info and she told her she had my chart etc.
More lies?
Or did she lie to me? OR???
Needless to say i walked out and still don't know how to see my trainer's boyfriend and am ready for a plan B.
I am a health medical journalist and had an all paid trip to mexico free this week but skipped it because i wanted a game plan so badly from my trainer's bf who i figured along w her could help me get better, faster.
(I work on television and need to be in shape and get injuries fixed- 3 fractures still healing and a tear).
So i'll keep you updated but since he left 10 mins or so after i was supposed to be there (they know damn well road is closed) I'll ask he PLEASE see me somewhere else.
Back when I got screwed over by Charlie before i asked for my money back as i was promised to see a PT (i've NEVER asked for money back) and of course he refused.
I run one of the top 20 health sites in the world and have just because my series on "sorry charlie- why you're by the far the shoddiest excuse of a PT (oops is that pt ASSISTANT office? In FLoriduhh)
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