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    Progressive

    1.0 (9 reviews)
    Closed 6:00 am - 9:00 pm

    Services - Progressive

    Car and truck insurance

    Vehicle

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    Higgins Insurance Agency - untitled

    Higgins Insurance Agency

    (5 reviews)

    Northeast

    My Father had this company for over 20 yrs, just paid his premiums. After his death, my 89yo…read more Mother had 40 shingles ripped off her cabin. There Idea through Kemper was to just repair the damage side, maybe put some flex seal on it! Go elsewhere if you don't want Elder abuse, will never review your needs.

    I hate insurance, but I love Higgins! I have been a loyal…read morecustomer here for the last 4+ years. The customer service is top notch. They will help you understand your insurance needs better and make wise decisions based not only on your living/driving situation, but also on your financial situation; no pressure or up-selling. I had a major home break in a few years back and they were amazing. They took a very traumatic experience and made it (relatively) pain free to process my claim. The sympathy I received was genuine and they went above and beyond to help me 'get everything together' for my claim. They didn't just give me my claim number and make me do all the work. That alone was worth my premium. Now, I am that annoying customer that calls way too often because I am trying to buy a home. Every time I see a place I like, I immediately call for a car insurance and home owners insurance quote (can really vary, depending on the zip code, don't want to be surprised when your insurance doubles). The lovely ladies there are quick to help and usually give me a call back within a few hours, if not, always the same day. If you are looking for a new agent, this is certainly the place to go. Highly recommended.

    Mary Trondson - State Farm Insurance Agent - State Farm Logo

    Mary Trondson - State Farm Insurance Agent

    (7 reviews)

    Uptown

    I'm very unsatisfied with the service I've received from Mary. She was my agent for nearly 4 years…read more I've never liked her personality and she's always seemed rude and dismissive. But I dealt with it because all I really cared about was her doing her job. As I accumulated policies and multi-line discounts, when premiums would go up and I would ask for more info, I repeatedly have received inconsistent answers that don't match up. Then I was told that State Farm policies prevented her from doing anything about it, which was never brought up to me in the past. If that was always the policy, then why was I never informed and had to spend multiple months going around in circles with her?

    I moved from Chicago so had to transfer my policy to Minnesota. I enrolled with Mary Trondson. I…read morefelt that there was poor communication from her office about additional fees for transferring my policy to a new state and new agent. I was initially told that there would be no extra fees, but when I got my first bill she told me I had to pay the premium for two months that I was not even receiving insurance for. Furthermore, I did not receive my first bill in the mail. Instead, the first billing correspondence I received in the mail was a notice of overdue payments. When I called to explain my confusion and sort this out, Ms. Trondson seemed cold and unsympathetic. She told me I never received the first bill in the mail because it was in my online profile. Again, I didn't recall this ever being explained to me. On December 16th, I had found quotes from other companies with significantly lower premiums, so I called Ms. Trondson to inform her I would not be renewing my policy, which was up for renewal on January 12th. I wanted to give her advance notice so that my policy would not be automatically renewed. Ms. Trondson tried to convince me that those quotes from other companies would eventually balloon, so I informed her I would come back if that turned out to be the case. So she thanked me for my business and said goodbye. Then I got a notice in that mail that she had CANCELLED MY POLICY ON DECEMBER 16TH, LEAVING ME WITH NO AUTO INSURANCE. Maaaaaaaybe she misunderstood me, but more likely it seems that she was mad that I would no longer be giving her money so she cancelled my policy immediately WITHOUT MY APPROVAL. So needless to say, I would not recommend her services.

    Progressive - autoinsurance - Updated May 2026

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