Three comments, and two are One Star? Well, "oh-so-reliable Progressive", here's your 4th One Star.
Last December I was bumped in traffic by a young motorist who strayed from her lane. We stopped and all agreed we suffered no injuries. We stood around just visiting for two hours, while waiting for Mesa PD to arrive.
Two months later, the family of the young girl who struck my car and her passenger both filed huge claims against my insurer, Progressive, for thousands of dollars in fraudulent injuries that never existed, pain and suffering that never happened, loss of work, rental cars, and every hangnail, aspirin and facial tissue they could dream up.
Never mind the proximate cause of the mishap was her negligence in striking a non-moving vehicle, nor the angry cop who continually lost his temper and refused to take a statement from me, yet attempted to charge me with a moving violation (which was dismissed with prejudice by the court).
Their attorney successfully conned Progressive into writing them a check for $8,500.00 for the negligible damage to the right front of their Ford Focus.
Meanwhile, I'm waiting to hear from Progressive, seeking my assistance and whatever cooperation I can provide in settling these huge, bogus claims.
Crickets...
After seven months, I called Progressive to see what the hell is going on. The woman I spoke with, Lindsey Leary in Albuquerque, was immediately rude. She interrupted me constantly, refused to let me ask questions, told me I had nothing whatever to do with helping resolve the claim, and bullied me like a salivating pit bull. When I asked for an in-person meeting to provide material documents supporting my allegations of fraud, she refused, to the point of losing her temper and screaming at me, that I don't know anything about what fraud is, and it's not my business to interfere with their 'investigation'. All she's doing now, she claims, is deciding just how much of the fraudulent claim they would like to pay... and I need to butt the hell out and just drop it.
Immediately following that call I received an intimidating letter from her, threatening to refuse to honor the policy and allow me to be sued, if I did not provide assistance in settling the claim.
Being a bully is a lot easier over the telephone than it is in person. Bullies always chicken out and turn coward when confronted face to face. For proof, see the 15 other reviews posted on Yelp! and how Progressive's determined bullies will draw blood, if it means verbally bludgeoning a client into submission in order to win. This is no coincidence. Progressive deliberately hires and trains professional bullies "to make problem policyholders go away", which is no different from the way the New York mafia operates.
Their slick, soothing advertising claims "local agent", yet a material fact they refuse to disclose is the "local agent" horse manure evaporates the moment a policy is purchased. Then you're out on your own, trying to make contact with one or more of Progressive's flesh-eating Cyber-Bullies in outer space. It seems indemnifying their policyholders is a lost art at Progressive.
There needs to be a federal hunting season where insurance liars, lawyers and cowards can legally be shot and killed on site and without penalty, thus thinning out the herd of these vicious predators. read more
