Excellent customer service! I had a claim situation and they handled it quick and professionally. Thank you Jena for your patience on the phone, I really appreciate it! read more

I am so angry with this stupid company. Progressive hounds u with emails, threatens to cancel policies that are paid in full, because they want customers to do their work. Older people can't always do computer stuff. I told agent I could send pictures but not do foms... jerk said "I have faith in u"". Kiss my ass!!! read more

In my experience of 4 years, zero customer gratitude. Rates and deductibles are crazy. Even as a customer with a clean driving record, 2 average vehicles on a policy, never had a claim filed against my policy. I say I been with them continuously 4 years, but if you ask them it's 2 years, because the first 2 years my husband was the policy holder and then we switched it to me. Same people, been married, reside at the same address, same cars, both been listed on the policy, but loyalty can't be recognized. Also not offered accident forgiveness, which not sure why because we meet all of the requirements....Ok, I can overlook all of that , but I can't also overlook maximum deductible, skimpy policy and astronomical rate, especially after making one call and getting basically the same rate for a whole lot more coverage, uninsured motorist which we didn't even have, non collision related windshield coverage, roadside assistance, other add-ons, and our deductibles went from $2000 to $250!!!! lol. Shop around trust me, so glad I made that 1 call. read more

Whatever you do, do not let a motorist crash into your car when they have progressive insurance. Progressive insurance will do everything in their power to not fix your vehicle. Ask me how I know. Worst insurance company ever! read more

This company has the worst customer service Representatives . They lie and do anything in their power to try to money out of their customers. This is the worst experience I've ever had with a company. I will not be returning customer read more

I hit a deer on November 17th and called in my claim on the following day. It took 8 days for adjuster to come. He spent approximately 40 minutes looking at the damage, and afterwards we walked around my vehicle as he told me what information he had entered. He had raised my hood at the beginning of this process, and was now closing the hood, when it was obvious it wasn't going to latch. He opened and attempted to close it twice more, and when it would not close, I requested that be added, he said, "no." I asked why not, and he attempted to explain that he did not know that was part of the damage. When I again requested it be added, he told me I was being rude. He went on to say that he was doing me a favor coming here! Where is the favor of waiting 8 days for you to follow up on my claim! To do your job! I requested his supervisor's information and he left. I called supervisor and left 2 voice mails and called the carrier before I received a response. He was also rude, so he didn't think that his representative was rude. They attempted to force me to use their in network garages that were over 100 miles away when I have a reliable and trusted collision center in town. When I finally got my vehicle in the shop, it was December 2nd. The guy at the collision center was amazing. After looking at the estimate, he found an additional $1600 in damages and dealt directly with the adjuster, so I didn't have too. There wasn't anything easy about the claims process with progressive and their rude uncaring behavior just made a difficult situation worse. I have an auto and motorhome policy that i will be moving once my claim is closed. I marked 1 star because I wasnt sure if it would post if i didn't, but honesly they don't deserve one. ​ read more

I called progressive today to add a boat to my policy. Alex took care of the addition in about 5 minutes. Every time I call Zander or Progressive with my insurance needs they take care of it pronto. So glad I made the call. If you need some insurance I would highly reccomend calling Alex or Sunday today. Thanks Again read more

I start a auto policy with progressive. It was not explained to me that every 6months my auto policy increased. They hook you in with a lower deal and tell you it will increase after and at every 6mos. Not only did the lie but they don't deduct the payment timely as stated its deducted 5 days later. Causing my bank account to go in overdraft. My payment due on 14th in paid on the 14th but 5 days later bank notice says overdraft. All i have is state requirements for auto insurance. That is cold i am on a fixed income monthly. This company has the ability to hook you with a lie and then the truth comes out. By march of 2026yr i will pay $216.63 for state miminal requirements. Way to go progressive insurance companies. I will not recommend this insurance company to anyone. You better off going with State Farm Hartford which you know are high insurance companies. Liability liability is all you need is a state requirement and why should it be over $200 a month. read more