Fast and efficient call, got to know a lot that was never tough by my mortgage company.read more

My husband has been working on getting an answer on a claim since June 26th of this year. He's been…read moretold he'd have an answer within the next day or two 2 weeks ago at this point. Our agent claims she's going to stay on top of it and follow up with updates regularly. Unfortunately, still the same patterns. Claim is still open, still no resolution, still being given the runaround with rather little communication. He was the one who had to reach out twice last week after waiting over a week to hear from anyone. The last incoming call he received was on 9/23. All outbound calls have since received automated responses like "I'll call you back shortly or I'll call you back in 5 minutes" to never receive that call. He reported everything promptly, cooperated with every single document request, sat for whatever they asked, and provided a complete paper trail. In return, the claim was routed to a third-party Special Investigations Unit and I received a Reservation of Rights letter that cherry-picked an unrelated inspection report to argue the damage was somehow pre-existing, rather than seriously engaging with the actual sequence of events. Beyond the claim handling itself, the communication has been the most frustrating part. The assigned agent has told me "I'll follow up tomorrow" more times than he can count, and tomorrow never comes. No proactive updates, no accountability, just repeated promises that go nowhere. He's had to be the one chasing status on our own claim, almost every single time. For a company that markets itself on "customer advocacy," this has been the opposite experience. If you're evaluating homeowners insurers, factor in not just the premium, but whether a company actually shows up when you need them during a claim. Based on our experience, this one does not. Get everything in writing, and don't be surprised if you need outside help (attorney/public adjuster) to get movement.

Halle Hancock helped get a new auto and umbrella policy. She was thorough and quick in getting…read moreanswers to my questions and ensuring I had the proper level of insurance. I highly recommend working with her! Steve B

Arden was extremely helpful and friendly in assisting me with my claim. I appreciated her prompt…read moreresponse.

Lexi and Scott are phenomenal to work with for several years now. I'm in lending and have referred…read morethem to All of our clients and haven't heard one complaint. Keep up the great customers service! Much Appreciation, Aaron

I have been very pleased with Scott Coccimiglio at the Lincoln Insurance Group! I worked with a…read morenumber of insurance agencies, and was placed in an unfortunate circumstance where an agent neglected to begin the process of renewal on-time for a commercial policy. This is where Scott stepped in and quickly assessed the company needs and prior policy, and went immediately to work on getting me the BEST coverage! Good news, was he was able to not only get my policy running without any lapse in coverage, but managed o also save me thousands of dollars! Fast forward more than 5 years and I am still with the Lincoln group, and have moved all my insurance needs to Scott. 5-Stars way up!

From the beginning, these guys have been pretty great. I feel they do their best to get me a decent…read morerate for insurance, and I definitely feel confident in Jason's knowledge. Lori is pretty nice over the phone and easy to work with. I'd recommend this company for insurance. They do make efforts to be available. Email does tend to be a slower form of communication for them but a phone call will usually get you the answers you need more quickly. If you have questions or things don't seem to make sense, I'd highly recommend speaking with Jason as the guy knows his stuff. I've had them for about 6 months so far and my interactions have been decent.

I use Direct Insurance for my home and auto insurance. They are incredibly helpful and friendly. I…read moreasked them to quote my insurance with a variety of different companies and levels of coverage. The were super helpful and gave me a bunch of different options. It ended up saving me hundreds of dollars!

Amy Owens is a stand out insurance agancy. Always friendly and convenient. She makes auto and home…read moreinsurance very easy. I recommend and stand by this insurance agency.

Amy Owens has to be the most "chill" insurance agent I have ever met. Few things seem to bother her…read moreas she is truly "the calm during the storm." We have worked with Amy on many occasions on disaster claims and despite the occasional mess that disaster recovery entails, we have always worked through it in a professional and friendly manner. Kelsea, her office manager is simply a joy to be around and always has a huge smile. We love working with these bright and energetic people!

Judd Naylor always takes care of me when I call. Very professional and personable. We always have a…read moregood conversation. They (the brothers) are always willing to try and find me a better deal.

Great customer service and best prices of all the quotes I received! Mike's assistants were…read moreincredible at answering all my questions and getting everything to me quickly. Highly recommend!

Mike, Thank you for saving us almost $1000/year over our…read moreprevious insurance carrier! You rock and anyone looking for insurance, look no further! Mike Erekeson will make this the last place you look!

They messed up, I messed up, and we were both frustrated. My insurance got cancelled and I didn't…read moreknow because they had called an old number three times. No big deal, it's just my home. They never tried the cell phone number listed on my invoices. It sucked, and it was my fault, but when I called to see if I could get my coverage reinstated I was told "you can pay if you want, but that doesn't mean your insurance is going to get reinstated". You sell insurance and you don't know if we can fix this or not? I have rarely been treated like such an annoyance. I complained, so they called to apologize for my bad experience but ask me to" acknowledge that they had returned my call". I guess I'm happy to provide a verbal that nothing is again their fault if it makes them feel better. It was humiliating. Almost two decades with them and they made me cry on the way to work. It was the only time I ever paid late. Definitely time for a new broker who has more respect for his "little" clients.

Unfortunately I had to cancel my insurance policy with Jensen Insurance due to moving out of the…read morestate of Utah. However, I have been with Jensen Insurance for 8 years and have ran into zero problems. Their office is professional, enthusiastic, and you feel almost like family with how they treat you. I highly recommend Jensen Insurance and will continue to suggest them to anyone in Utah.

Excellent company for all your insurance needs. Nikka is especially helpful, patien, and…read moreunderstanding. I personally recommend this agency.

Jonathan has been so helpful! My husband and I just moved to the area and we are so glad we…read morecontacted him. He was able to find a great price and great coverage for us. We are new to the area and we are definitely paying less than back home. Highly recommend!