Beware Progressive Insurance will Betray YOU
My name is Michael von Krenner and my policy claim number is #19-1257631
My car was vandalized by someone ,who keyed my entire car. I drive a classic 1987 Mercedes 560SEC in excellent condition the car has only 140k miles on it. The previous owner put a $10,000 paint job on the car and it looked super, until it was vandalized.
I filed my claim. I discovered that I have to pay $999 deductible even for vandalism, which is wrong in itself.
The first estimate they gave at THEIR recommended body shop was $3400 to repaint my entire car. It was a joke. I went the local Mercedes dealership and asked who they recommend to paint a car. They gave me a couple options. The cheaper option is $11,500. Progressive did not like that so they sent their adjuster and he came up with $7500. Which is totally crazy because the body shop requires $11,500 so how are they supposed to take a $,4,000 loss???
Several other body shops have refused to touch the car with out getting paid in full up front. They are all tired of being ripped off by insurance companies.
So I have written a letter to the CEO of Progressive,Tricia Griffith she did not respond but merely had a secretary forward my complaint to another adjuster named Michael Macpherson.
I explained everything to Mr. Macpherson and told him this was unacceptable and that they were breaching their contract with me and effectively preventing me from getting my car restored to its pre loss condition. Mr. Macpherson did nothing to help me but merely forwarded me to another agent or in house lawyer; who stated that now I must spend my own money to pay for appraisals and time to fight my own insurance company.
I think this is ludicrous and entirely unacceptable that I should pay my premiums, my huge deductible and now appraisal fees and legal fees plus all my time involved for something that I pay progressive insurance to take care of.
So Mr.Macpherson had the chance to amicably solve this situation and he refused to pay what the body shop requires to fix my car.
Now a Miss Danielle DuJardin is the new adjuster who is refusing to allow me to restore my car to its pre loss condition. This has been going on for several months now. So that is why I am writing this cautionary notice.
Hopefully enough of you- the public; potential or existing customers will take up this case and forward this to everybody you know.
Thank you
tricia_griffith@progressive.com she is CEO of progressive
danielle_dujardin@progressive.com
mike_MacPherson@progressive.com
The sender email tatzu@aol.com of ALL the emails to progressive agents read more