Progressive Insurance - Very Disappointing Experience
DONOT USE THEM -
I had an extremely frustrating experience with Progressive. They added two non-licensed drivers to my policy without my authorization. When I contacted them to correct the issue, the representatives were rude, dismissive, and unwilling to properly address my concerns.
Because the issue wasn't being resolved, I filed a complaint with the Department of Insurance. Instead of working with me to fix the problem, Progressive closed my account and claimed that I understood and agreed with their reasoning, which is simply not true. Now oweing money I shouldn't have to pay!
Customers should not have drivers added to their policies without permission, and they certainly shouldn't be treated poorly when trying to resolve a billing or policy issue.
Very disappointing experience and not the level of service I expected from a major insurance company. read more