I have been using Russ Siebert for a number of years along with most members of my family. Their…read moreservice has always been just ok, nothing spectacular, but nothing to remind me to shop around until recently. Last week I couldn't find my car insurance card and called to ask for a copy to be sent to me. At that time I was informed that our entire insurance policy had lapsed: cars, home, RV, jewelry, umbrella. They informed me they left a message for us the night before, which was after the policies lapsed. I was shocked, it turns out our mortgage company had a computer glitch of some kind and the payment was stuck and never sent. When I asked how did we not know about this before it lapsed? Russ Siebert's employee Lisa informed us: "that they do not monitor billing, 'they did nothing wrong' and it isn't their responsibility." We had to pay $3800 on the spot to reinstate our insurance and then try and figure out what happened, again Russ Siebert in no way provided assistance or even an apology that this was happening. It was some of the worst customer service I have ever received and Lisa informed me she had been there 30 years. After making numerous phone calls on my end it turns out Secura who holds the insurance sent at least one letter a month ago to Russ Siebert's office letting them know the payment hadn't been received and that the insurance would lapse if they didn't receive payment. Again, Russ Siebert is not even acknowledging they could have been aware of this. While I understand the mortgage company is at fault as well, Russ Siebert was in the position to alert their customer. What if my house had burned down or one of my kids had gotten into a car accident? We had no idea we had no insurance coverage until WE called. They left one message the night before - they should have done everything in their power to make sure we got the message. They are completely negligent and I am already working to get family members out from underneath their services as well.

Russ Siebert Insurance Agency:…read more If you want good sound advice, a friendly voice, and great insurance prices these are the people to call! Home and auto insurance experts! They got me the coverage I want and saved me 100's of dollars. I could not be happier!

I dread insurance renewal time every year, but finding Jo Hutchison at Founders this year made…read moreeverything better. She made sure I understood all of my options and helped me complete the process with ease. She even saved me hundreds of dollars per month and I'm forever grateful! I now don't have to dread insurance renewal time and they will be my forever brokers!

Looking for dependable and affordable health insurance? Founders is the place that offers just…read morethat. The staff is professional and friendly.. they found me exactly what I was looking for. I recommend Founders insurance company to anyone looking for good dependable affordable insurance.

who likes insurance? no one. you need it, it costs money and…read morewill it work when you need it? great news about the LaVigne Group and Steve LaVigne he will ensure you have the coverage you need he is independent so you will best the best carrier at the best price his service is over-the-top. I do not think we have ever spoken but his email replies are super fast nearly 24 hours a day. this year I had friend/agent in another state review my coverage for gaps and cost...he said your agent (Steve) is doing his job. no gaps and great rates. So move you business to someone who works for you! Email Steve today!

The LaVigne group is the best insurance company I've ever experienced. Steve LaVigne goes above and…read morebeyond for all of his clients and gives it one hundred every time there is a claim, a question or even something he is not even required to handle but does so to take stress off of his clients. I've been insured through the LaVigne group for over 18 years and I'd never use anyone else for insurance. I highly recommend you shop his insurance company and have the best insurance and best service in the industry.

Christine and her staff are amazing to work with! They are hands on with their clients and always…read morego that extra mile to make sure people are being taken care of. What a great team!

Liz Albaugh is an excellent Customer Service Manager. She helped me so much with all of my…read moreinsurance at State Farm. Liz has a great amount of knowledge and is on top of any issue that arises. In addition, she is dependable and follows up when needed. I feel confident working with this State Farm Agent because Liz is part of the group. Thanks Liz! From Steve A

Matt and his team are great. They are friendly, responsive, and very helpful. They really care…read moreabout their clients.

Matt's office was great to work with. They made everything easy to understand and made the process…read moresimple. I would highly recommend them!

Kip Brown is educated, friendly, and committed to getting you the best rates. Highly recommend…read moreworking with him - he's a gem of an insurance agent!

Was insured through Lakenan a commercial policy. The agent in charge has a title of Senior Producer…read moreso it indicates experience. They do not return phone calls timely. They failed to correct an error documented with email that created a 40 day delay in an insurance claim and when pressed to help correct they state they are following protocol to not help in an active claim. Net Result. After 17k in policy premiums a 14k loss wasn't covered. The only insurance that I would entrust them with is insuring you will be worse off for meeting them. I hope they respond so I can post pictures off their antics.

Jake Molitor is a fantastic Agent!  I have State Farm for my auto, renters and long term policies…read more  I moved to Missouri in 2016 and found an agent near where I live, but this agent didn't handle the long term care policy.  They recommended Jake for that policy and I'm so glad they did!  He's been so great!  Jake is very thorough, professional, friendly and really takes whatever time is needed to explain any changes with the policy. He's also great with helping to decide what would be the best route to follow when making appropriate long term plans. He really cares about his clients! Anytime I call the office, I'm always treated with care and respect. Jeremiah is the first person I speak with and he is also fantastic! He is very friendly, professional and always makes you feel that your call is important. Because of how great Jake has been with the Long Term policy, I decided to have him handle all 3 of my policies. I'm so glad I made the change! Once I changed over the auto policy, Jake help me set up the Drive Safe & Safe app. This year, I got a great discount with my auto renewal policy!! I HIGHLY recommend Jake Molitor to anyone!  You will be very happy and feel very secure with your State Farm policies!

Simply put, Jake is the real deal. He knows his stuff and makes sure that my family and I are taken…read morecare of.

Grimes tax made tax season a breeze! Professional, knowledgeable, and incredibly helpful--they…read morefound deductions I didn't know I qualified for and explained everything clearly. They were even able to amend previous years' returns, saving me even more money! If you're near St. Louis and need a trustworthy tax pro, I highly recommend them! Totally worth it--what they save you will easily cover the cost and then some. Not to mention, they turned everything around in 1 day!

Hidden fees. No disclosure. Complaints ignored. Owner hid and pawned me off to people who could do…read morenothing. Horrible customer service. They don't care once they get paid. Don't do it.