Upgrading because Progressive finally squared things with my health provider. It took a few months and a letter to the California Department of Insurance, but they finally came around. The final warning still stands, though: in a personal-injury case, talk with a lawyer before you sign anything. If you like dealing with people who will take advantage of you every step of the way, Progressive is the company for you. Their claims adjuster snookered me into accepting a settlement for a personal injury claim that turned out to be about 5% of the emergency room and ambulance charges. She knew how big they'd be and how long it would take for them to hit, and she knew I didn't, so she fleeced me like a sheep, smiling all the time. Now my health provider and I are on the hook for $23,000. I've never been one of their insureds, and never will be, after reading those people's reviews. I'm posting this to warn people: if you need to file a claim with them, get a lawyer first, and don't sign anything without checking with your lawyer. read more

I called progressive to get a quote for my vehicle. It ended up being the equivalent of a FBI interview where I was asked to disclose very personal informations about myself, my education etc..... Felt totally disrespected to have my privacy infringed in such a way . What they should ask is about your driving records not if you have somebody living with you and many more inappropriate questions that I would not dare to even ask a close friend I am absolutely enraged at the process and even wondering if this is legal. I will definitely follow up on that issue. I also asked who they resale my profile to ? The operator said they do not do that but I did not believe her At this point I had to hang up to stop this gestapo like interrogation of my private life . It is clear do not give your business to this Company , their questions are inappropriate and invasive and have nothing to do with insuring a car .I am insured with Geico , their interview was to the point. Just what they needed PROGRESSIVE IS A SCAM COMPANY ,operating at the limit of what the law allows about privacy . Time to find out what the law allows as far as your privacy read more

The worst auto insurance company! Most of the representatives are either unresponsive, or rude and pushy. They will always try to lowball your car, so you don't get a fair settlement. They shut down multiple attempts I made to provide legitimate comparables. Then they just invoked the appraisal clause, forcing me to hire my own appraiser out of pocket, with NO explanation of why I wasn't allowed to submit more comparables. The lack of transparency and communication made this entire process feel like a fight at every step. We will never insure with Progressive again, and I recommend you do the same. read more

I was rear-ended last October. Nothing major but my bumper needed to be repaired. I filed my claim with Progressive and I didn't hear anything for about a week so I reached out. The person in charge of my claim told me he didn't have any information for me and was still waiting for the police report. To speed things up, I went to the police station to get the report myself. Once I got a copy, I sent it to my claim representative. Another week went by with no communication. I reached out again. The rep told me they're trying to figure out if the other party has insurance. I was thinking to myself, how long does that really take? Two more weeks went by! When I reached out again, I found out that my claim rep was no longer working at the company! I got a new person to manage my claim and things seemed straightforward after that. Progressive sent me the estimated total for my repair work minus my deductible. I dropped my car off at a Tesla certified collision center. It only took the collision center a week to fix the bumper but I wasn't able to pick up the car for another week because they were "hashing something out" with Progressive. The collision center told me in order to remain Tesla certified, they couldn't use aftermarket or third party parts when doing repairs. Progressive says they'll only pay for aftermarket parts if available. Long story short I was stuck covering the difference which was an extra ~$400 on top of my deductible. As much as we pay in premiums I felt Progressive should have taken care of that. I'll never use them again. They're awful. read more

Absolutely the worst customer service and claim experience. Currently, I have a glass claim. Safelite Auto Glass completed the work by installing a damaged aftermarket rear window and seal. I'm going through hell just to get them to make good on the terrible service that I received from Safelite regarding the botched installation. It has been 1 month and I'm still waiting to have them install oem glass due to their mistake. They won't even credit me the cost of a car cover to protect the vehicle from the rain that's forecasted for this weekend. I will definitely be changing insurance companies as I have been with Progressive for 6+ years. read more

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WARNING BEWARE - DODGE AT ALL COSTS Just go with State Farm or somewhere else. They aren't worth the trouble very rude representatives. would not let me get a word in then complained when I interrupted. Progressive as a business overall is just sketchy. They secretly canceled my policy without my knowledge. I only found out when they said I owe them $58 after my policy was already canceled. after it was canceled I could not reinstate it so I lost my years of loyalty progress because of a few days. Never coming back to them. read more

It must be understood that Progressive...when considering you for auto insurance and for future carrying of a policy, they will consider your glass chip repairs as CLAIMS. Meaning, they don't care whether it was a chip repair for 75$ or an accident for 7500$. In their eyes, it makes no difference...a claim is a claim. I was denied because it! A great driving record too! They are not a people service company... read more

I got into an accident determined that I was not at fault. I had three adjusters assigned to the claim. The first one gave me the wrong information regarding a network shop available in my area. The next one provided me with incorrect information. The MRR was great! The last claim representative had an attitude. During the process, my insurance agent mentioned something called diminished value. I submitted for a claim for this. Progressive does not want to pay out on a valid claim due to a prior claim from the previous owner with State Farm. I called State Farm insurance and the shop that did the repairs. The claim did not pay out anything, and the shop is a sister shop to the one that completed my repairs for my accident. The first shop only replaced a bumper. Nothing major that would reduce the value of my vehicle. However, from the fender bender I was just in, the damage was over $5,800! I contacted the dealership where I purchased the vehicle, and they sent me a trade-in valuation for the difference in the value of my car prior to the accident and post-accident. They determined the diminished value to be at $4,725. Giving them the benefit of the doubt for the former bumper repair, taking the current values from the estimate for my repairs, a bumper and a reflector come to $255. I submitted a claim for $4,470 for diminished value. I sent this response to the claim representative: A minor bumper dent that a claim had no payout on did not diminish the value on (my vehicle). State Farm agrees with me, as well as the Service King shop in Spring, along with my insurance agent. Progressive's policy or rules or whatever that govern prior claims needs to consider the entire claim. The fact that it was not even reported on the Carfax should tell you something. A minor dent in a bumper It's definitely different than all the damage that was caused by the Tacoma that backed into the back of my car. $5800 + worth. You can get a copy of the service invoice from the shop in Spring, TX as the insurance company. You agreed to insure my car. This accident was not my fault and I have provided sufficient evidence to show that there is definitely a diminished value from the accident on 3/28/2023 per a reputable Toyota dealership. The two accidents are not similar. Not even close. You have the figures for the cost of a bumper replacement on the claim. Attached is the correspondence I sent to the main claims office and the valuation from the dealership. I would like someone from your main claims office to contact me please. Additionally, the first claim rep at Progressive should have provided me with the network shop you have available in Kingwood at the time of this claim. C****** H*** did not; instead, she advised that I have the right to choose any shop in the area. After checking out their corporate website, I chose the local Service King now Crash Champions shop. Their service adviser lies to customers, along with the rest of their staff. I reported to Dustin (the MRR) when I checked my fluids the other day that it appears someone removed the oil cap and ran the engine because oil splatter was everywhere, my engine oil level was extremely low, and I just had my oil changed at Valvoline. That shop is under a cover, and I stay in my vehicle while the oil is being changed and the rest of my fluids topped off. My coolant was also low. My vehicle does not leak anything. Two quarts of oil my, a funnel and a gallon of coolant ran me over $50." I work on my vehicle, so I know its condition. I keep up on the maintenance. I am also a Progressive insured shopping currently for a new policy. I found it very odd the hood was open when I went to pick up my vehicle since all the body work to be done was on the back. read more

Progressive Auto Insurance - Mess - Auto Insurance Near Me - Sonoma, California

Never trust Progressive for auto. They are liars that do not care about their customers. My policy was up for renewal. I called 2 weeks before to remove a vehicle and add a new one. On that call I was reminded about the upcoming renewal. I very clearly to the agent to Yes renew the policy. A day later I received a policy update with ID cards and a new expiration date of next year. Now a week later I am told that the policy lapsed. Called to find out what is going on. Now they tell me they wont renew it, its only been 2 days and i never got a warning. They also refused to listen to the call that would prove me right. Definitely using a different company. 1 star only because I cant give a zero. read more

if I could give u guys a no star rating I would. 3 years ago a drunk driver hit me and u were my insurance company, we didn't know if he had insurance but I contacted u guys regarding it and u refused to pay me out for any damages done. I was stressed out for days and then found out he had insurance and his insurance paid me for it all. 3 years later and u send it to the DA saying I was doing insurance fraud that day, I had all my proof and evidence still and he had proof that prior to that accident that u guys made me pay $255 on my insurance. I had to still prove my innocence yet again, do u know how stressful that is when a DA comes knocking at my door over this BS? I should definitely talk to a lawyer now and sue u guys for falsely accusing me, for defamation and for all the stress u guys are still putting me through 3 years later even though u aren't my insurance company anymore. I don't ever recommend this insurance company and anyone who goes through them will be sorry they did cuz if they did that to me, how many others have they done it to? read more

This insurance company is a pushover after receiving a policy and proof of prior insurance on a new vehicle then the rate doubled...you are not State Farm or American Family so I'm not sure what you thought but insurance companies will change... read more

Terrible experience with Josh Porter and Jessica Durano we are losing nearly $10,000 because the insist on prying into our personal lives and opening up a closed court case to continue. They twist your words and manipulate you o agree with there theological scenarios of what happened to your vehicle. Farmers has way better rates and you will not need to deal with the emotional distress of not trusting your insurance company. If you need to make a claim request to not go through these individuals read more

Ok, I have to give credit where credit is due, Progressive turned me from a very unhappy customer to a happy customer by getting rid of my first claims adjuster and giving me a new one who cared. David Lee was my new adjuster and he took great care of me, made me feel like I mattered and answered all my questions, best yet he got me a payout a lot more than I thought I was going to get....So kudos to you Progressive for seeing an issue and making the change! read more

I've been a member of progressive since 2007 and the last four times in that time that I've needed them for roadside service well they are horrible! About 4 years ago my son was with a friend who was a heart patient and it took 5 hours! Last year in reno we waited 5 hours in 115 degree heat! Lastly just 2 weeks ago in oregon I waited over 4 hours and they never showed up! Thank goodness I was helped by a stranger! Run fast! They should be sued over their handling alone for zero roadside service! read more

They suck I got insurance with them I asked them if I can submit picture for my car they said no it wasn't required two weeks later my car was hit while it was parked I submitted all the evidence they needed my car never got fixed do not go with this insurance I lost my car and they still are charging me for who knows what Progressive is the worst car insurance ever do not go with them look somewhere else and they lucky I have no other choice but to give the one start to put this reviewer if i would give them zero with a middle finger read more

Zero Star rating! In short, they are the rudest car insurance company that has rep argue with people on phone, take your money can not pay for the claim. AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID! I filed a complaint against them with California Insurance commissioner. If you think you are abused, please use this link to file! DO not let them get away! http://www.insurance.ca.gov/01-consumers/101-help/index.cfm read more

I have paid into progressive auto insurance on my trusted Corolla for 5 years. It was stolen from me over 4.5 months ago, recovered by public officials over 3.5 months ago and yet has yet to be returned to me the owner. Working with the progressive agent was a total hassle. The communication was impossible due to the lack of priority I was shown. I am now without my car even today and have consistently contacted the progressive agent who has been unresponsive. Maybe they stole it themselve? Do not invest with this company if you want person help when something is stolen. Hopefully we can come to a conclusion soon. read more

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Awful insurance company, but that's not saying much. You have to pay no matter what on the dot, but when it comes to them taking care of your problems ... guess what.... You're the one that's at fault. The only way you're not at fault is if someone literally sticks it up your .... You know what.... You can be a loyal customer for 3+ years, but that's doesn't matter, you're just a decimal point on a spreadsheet. ZERO STARS read more

Progressive the worst insurance company I have worked with in 30 years. I paid 50% of the annual policy and they cancelled me 3 months later for no reason... FOR NO REASON!!! I've called several times and spoke with different people and they all confirmed that I paid 50% of the annual yet the policy was cancelled and they could not tell me why. No accidents, no DUIs nothing they just cancelled me and they say that there was a letter sent but we did NOT receive anything. 3 months later when I'm going to make my mid term payment they tell me I was cancelled in January 3 months ago... no email no phone call NOTHING! read more

I canceled my policy with Progressive when I sold my car and moved out of state. They owed me a refund of over $300 in which they returned to a bank account that I told them had been closed. Now no one seems to know what happened to the money. I've spent hours on the phone and Progressive refuses to do anything about it. If you are looking for car insurance, consider AAA. Having an office that you can physically walk into is a big plus and makes it possible to hold them accountable. read more

My catalytic converter was cut out of my car. Progressive would not approve the repair until one of their agents visited the muffler shop to verify the damage. They were extremely slow about sending this agent (he had to go to Oakland from Walnut Creek). Even though the muffler shop had the part within 24 hours, it took Progressive 13 days to send an agent to inspect the damage. I finally threatened to file a complaint with the California Insurance Commission. To their credit (after this threat), I got an immediate response and the repair was approved. Even so, it should not have taken so long to provide this simple level of customer service. read more

Full of shit... I started my insurance in December payed the next month in January and now here it is February and they cut my insurance saying they needed more info and now I don't have insurance such a scam they should have got all they needed in December!! They take your down payment and first month payment then drop you!!! Could of save me time and money to tell me I didn't "qualify" in December instead of taking my money just to drop my coverage. read more

I am so glad I'm not a customer. What a terrible company to deal with. I was rear-ended by a an 18 yo Progressive driver. She was not paying attention and didn't look up until she used me as a brake. Totaled the car. Paul was the adjustor. Once they decided to total the car, they gave me 3 days of a rental, even spoke with his supervisor Zach. They would not budge. And they acted like it was so important to take care of the claim and get it closed immediately, but its hard to do when you can't reach them. It has taken numerous calls. They are very slow to respond. Going on 3 weeks and no one has even sent paperwork yet. Disgusting customer service!!!! I would have to go without insurance before I gave Progressive a single cent. read more

Progressive will not go after the insured person on your behalf. They will only request what is owed to them from the other insurer. I have been with them over 10 years and it's always the same thing. Even if you were in a rear end accident. They will get you a rental that's about it. After that you're on your own. They do not speak up for their clients to get what's owed or compensated. The adjusters do the bare minimal ( each time I've had an accident). May as well get on the phone and do your own leg work and contact the other person's insurance yourself after the police report is ready. At least you're speaking up for yourself and you're already screwed so just keep hammering on your own because Progressive WONT . read more

Progressive is just out for the MONEY. When I first signed on with them, it was because I allowed my bank to act as my agency. It was fine the first couple of years, but then my rates started to creep up. First, they stopped honoring AAA discounts. I then got a red light ticket and my insurance skyrocketed to over $200/mo. I'm not knocking that my premium went up but it seemed way high. I have been an excellent driver for 29 years. I then removed a car from my policy and it only brought my premium down about $7 because I no longer had the two-car discount. When my son started to pursue his drivers licence, I called them to check rates. They quoted $497/mo. That was insane! I asked about good student discounts or any programs to bring down the cost and was told there weren't any. WTF. The last straw was that they sent me a cancellation notice because I had a 15+ year child in my home and didn't fill out some paperwork. What??? When I received that cancellation notice, I immediately called Geico. They were able to give me full coverage with deductibles matching what I had with Progressive for $135/mo. Over $70 less!! I have since gotten my son his car and am paying $247/mo.....not the outrageous almost $500 Progressive was trying to charge! How is this possible?? Progressive is horrible. If you have a decent driving record, don't do it. read more

They will overcharge you and if you cancel with them expect them to keep taking money, nothing but headaches with this company

Zero Stars, I have full coverage and there was a wreck recently. it has been a month since the wreck and Progressive has still yet to fix my car. The person working on my claim said it would be picked up by the end of the week and that was 2 weeks ago. We are coming up on a month since the wreck. Progressive keeps coming up with excuses not to fix my car. They just don't care, They have already proven liability and its not with me, the other driver is completely at fault. But since i was not the one driving and i didn't list my son in law who at the time was not living in the house when i got this policy. But now he does live in the house they want all kinds of documentation saying he was not living in the house at the time i started the policy. MY word is not good enough. Do yourself a favor DON"T GET PROGRESSIVE INSURANCE. read more

I was hit by a driver with Progressive insurance and Progressive has been trying to get out of paying for an accident that was obviously the other driver's fault as determined by the police report and my own insurance company. It has been two weeks now and all Progressive will tell me is that they are "Trying to determine if they will provide coverage for the accident." This despite the fact that the other driver proved to me that he was currently insured with Progressive and the traffic accident was a totally routine rear-end collision in heavy traffic. There is no excuse for their rudeness, their refusal to share reasonable information about their policies, or their shameless attempts to avoid liability. If you are considering getting insurance from these people just know that they are not your ally. If given the chance they will leave you high and dry with full liability for any accident you have while you think you are insured by them. Do your self a favor and work with an insurance company that will actually look out for you. read more

ZERO Progressive -NOT ACCEPTABLE Progressive insurance probably described having a bad experience I looked on yelp 10 reviews all rated one star After I signed up for motorcycle insurance NO problems then Progressive requested clarification on a footnote from the DMV i explained there was no fault I contacted them and said it shows nothing they wanted proof anyway from my OLD insurance company I sent it to them twice they said they did not get it and they will cancel me SO I SENT A THIRD TIME this time I had the progressive agent walk me through it and the proof of NOT LIABLE WAS SENT JUNE 19 2018 HE SAID IT WENT THROUGH July 5 25 days later mail comes around and they canceled me anyway So again I go to the AAA office to have them straighten it out MORE TIME Agent waits forever and finally get the correct operator turns out they got the proof of nonliability but ANOTHER department just canceled me anyway!!! SLOPPY SECONDS So the AAA agent had to completely rewrite my motorcycle insurance policy DO YOUR JOB OR GET OUT "REGRESSIVE" NEEDS A NEW MANAGEMENT SYSTEM read more

Rip off! Every six months they go up on my insurance stating, it's a price increase across board. Every damn 6 months?? I have no tickets or accidents, yet they increase my policy. I'm done with this company. Terrible ins. Go else where. read more

This is the worst car insurance. I have never been treated so badly or humiliated. I was denied a claim after my car had been stolen. This company had the audacity to claim fraud just avoid compensation. Their unethical actions had a detrimental effect on my credit and financial state. I did not have the means to pursue legal action at the time. I intend to make it known, how horribly I was treated. DO NOT DO BUSINESS WITH THIS INSURANCE COMPANY. THEY WILL ROB YOU. read more

I used there app for roadside assistance it was a nightmare. They never came. First attempt said it would be 3 1/2 hrs. I call them and they said they are in pioneer California. I live in stateline Nv pioneer is 2 1/2 hrs from us. They said they were sending a flatbed truck and will be taking my car to Reno Nv to the Volkswagen dealer ship. I told them I need a jump not a tow beside that my car is a Toyota and my dealership is here in Tahoe. Called my broker and was very upset I tried to get to a person not an automated system. She called for me and arranged for another tow company to come. Got the message saying to call for estimated time for them to be here. Told them who I was and address and they told me roadside told them I was in gardnerville Nevada. And advise me they don't come up to stateline Nv. At that point I quit this started at 11am and was now also 3 pm. They never help me. This isn't the first time roadside has blown it. I'm changing insurance companies and will never recommend Progressive insurance to anybody. read more

Progressive sucks when it comes to customer service. I was with them for over 15 years, and not once was I rewarded for being a loyal customer. I had an excellent driving record, and instead of decreasing my rate they raised it. I decided to call Geico and I got the same insurance policy which I was paying Progressive 149.00 for 80.00 a month. Do yourself a favor and make the move to Geico, they know how to value customers. My motorcycle insurance also went down from 79.00 to 24.00 a month, must I say anymore. Progressive is a rip off! read more

Terrible company! Back when they primarily insured motorcycles they were good. When I was hit on my bike the 'total' payout was fair. This year, I had a fender-bender. They payed out $950 LESS than the total repairs, and denied any further unseen repairs. Needless to say I have left them. Don't wait for a claim to find out how bad they will screw you. find a currently reputable company... Personally went w/ state farm because I know two people who've had claims and were very happy with the service they received. I hope I don't have to find out but I feel peace of mind driving around now... read more

Progressive auto insurance is a terrible company that does not value its customers. If you have Progressive Auto Insurance as your insurance provider: - your rates will rise up to 35% higher even after being a loyal customer for 8+ years and having a clean record. ( When you call about it they will tell you it is because the cost of doing business in your area has risen.) - you will get sub par service for the premium you pay! - you will be hit with fees if you are looking to cancel. ( See fine print on page 28. of the agreement that would take you hours to completely read.) SOLUTION: - Never conduct business with this company. - If it is too late and you are already unfortunate enough to have done business with this company: 1. Log into your online account 2. Print out your coverages page 3. Walk into or call other insurance alternatives and show them the page. (Most companies will offer you a more competitive rate, coverage or both.) 4. Pat yourself on the back, that half hour you invested will be keeping actual money in your pockets month after month. CONCLUSION: Do not be fooled by the commercials you will not be treated as a customer or a human being from this company all you are to them is a cash cow. Staying away from this company will not only keep more money in your pockets on a monthly basis but also help you avoid a huge headache should you ever need to file a claim with them. read more

Flo can go jump in the lake . Your company is run by atomitons. They have no feeling and care not for your problems . They are there to make money and that is the only purpose of this company .i have had motor cycle and auto coverage with this company for more then 5 years you would think that has some merit . THIS IS NOT THE COMPANY FOR INSURANCE read more

Take my advice, use ANY other company for your auto insurance. Not only will you be wildly over paying for your policy (I just signed up with Metlife and am paying literally HALF the amount for the same coverage), but their customer service is beyond appalling. They jerk you around, transfer you from rep to rep, only to give you information that is skewed in their favor. If you are looking for auto insurance, keep looking, for your own sake. I feel like I've been robbed :( read more

Progressive increased my monthly premiums after one at fault accident without clearly informing me that they were increasing the premium. My premium increased by $400/year and I only realized that after comparing my past bill with the current bill. When I later cancelled the policy after getting a cheaper and what appears to be better policy at AAA, they charged me a cancellation fee of $50. This was apparently stated in one the many documents they had sent me somewhere along my 2 years with them. read more

If i could give progessive insurance a zero star i would. For many years I've had automatically withdraws from progressive, but for some reason my last payment didn't go thur and it wasn't because of no money in my acct. And the only reason i know it's because i received a letter from the DMV. So i called progressive only to find out that they had cancelled my policy and had send my acct to collections. I asked why hadn't they called to let me know what was going on and was told that they don't call. The lady i talked to was rude and didn't really care. She started that i could continue to pay them or i could pay the collection agency she didn't care about anything else. And I get it it's a company and they want Their money but when something happens by error or mistake they don't care or try to help to keep your business,when i told her i was going to look for another insurance she said bye. Well i hope this helps someone else. My suggestion is don't call progressive, give your business to somebody else who will care to keep your business. From now on i will NOT recommended progressive insurance to anyone. Word of mouth goes a long way. read more

I've had progressive for about a year. I switched from Geico after a misunderstanding. I literally cut my nose off to spite my face. Their claim process is relatively simple, but if you don't use their "preferred" auto body shops, which from personal experience are located in the shadier sides of town. Their adjuster uses remanufactured parts and if you prefer a higher rates body shop, you're liable for the extra $$ to get the repairs done correctly. Sadly, I submitted a claim on 6/26/2020. It took the adjuster 5 business days to " total" the car. There really wasn't a question about the condition. Here we are on 7/24/2020. Progressive still hasn't paid the claim to the finance company. 7 days ago I receive a call from claim rep. They need all information previously submitted since they cannot call the finance company themselves. I had all the requested information in 20 minutes. I am so far beyond frustrated. Gap insurance submitted 10 days ago has already approved and paid the claim for what progressive deemed as car condition. Emails go unanswered. Interest is accruing and still the finance company is showing the balance owed is the amount of payout progressive is contracted to pay. What I'm saying is, only get progressive if you don't expect any issues or depending on this company to hold up their end of the agreement. I have switched to another insurance provider. This company needs to spend less on commercials and more on the training of adjusters and claims representatives. read more