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    Progress Towing

    5.0 (1 review)
    Open • Open 24 hours

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    6 months ago

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    RPM Towing

    RPM Towing

    (66 reviews)

    They towed my car even though I am a resident of Seven Springs Apartments. When I called, they…read moredemanded $175 CASH. I explained multiple times that it was early in the morning, my car had been towed, and my wallet and important documents were inside it. Still, all I kept hearing was cash, cash, cash. I had to go to my leasing office to get their address, find transportation to their office, and arrange cash on the way because they would not accept another form of payment. The whole experience felt extremely unprofessional and questionable. What makes it even more concerning is that my car is a Honda Civic, but after taking my $175 cash, they gave me a receipt for a Nissan Sentra--a car that is NOT mine. How do you collect money for releasing one vehicle and provide a receipt for a completely different vehicle? The picture attached to this review was taken by me inside my own Honda Civic and shows the Nissan Sentra receipt they gave me. I am keeping it as documentation. Their customer service was disrespectful, and after this experience, I am not surprised by the negative reviews. In my opinion, both RPM and Seven Springs Apartments need to take responsibility for how residents are being treated. If I could give zero stars, I would. One day, we all have to answer to God for how we treat other human beings.

    I would NOT recommend this towing company for any property. Their customer service is extremely…read moreunprofessional -- when I calmly asked a simple question about the towing rules, the representative caught an attitude and responded with, "Explain what? What do you want me to explain?" That type of rude and dismissive behavior is unacceptable. Even when customers are respectful, they respond with hostility instead of clear answers. Companies that work with the public should know how to treat people with professionalism and respect. I actually know of another towing company with far better customer service -- they are prompt, responsible, and respectful, unlike this one. Properties deserve to partner with a company that treats customers the right way

    Progress Towing - towing - Updated October 2026

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