We still have honest people, AJ save me $500 dollars in repair on my LG refrigerator by telling me…read moreto call customer service for LG, which I did and come to find my refrigerator is three years old and no warranty,so I told them the problem and now LG is coming out to fix the problem as a courtesy repair, That's backing up there product and name. AJ could have easily took the 500 and plus 69 for service call, he didn't. I will highly recommend him to anyone who I hear needs repair on appliances. He also told me how to fix my dishwasher from leaking over the phone, which was a very simple process and it's not leaking. We need more repairmen like AJ, God Bless. Adriana Williams.

I really like this Service company... every time I have contacted them for service a reasonable…read morediscussion unfolds relative to identifying the issues with the appliance, suggestions and then if and when service is more than likely, an intelligent and reasonable discussion around the logistics of time, date etc. I highly recommend this service... Also, for those that get "creeped out" about the aura or character of a service person coming into your home, you will have absolute confidence in this man's character, elevating your trust in his capabilities and great service!

The positive...They came out on the same day, In the time frame promised. Con: Technician was not…read morethe best, he was not able to resolve the issue nor did we like his demeanor. We felt as if he didn't really care. However, the owner did refund our money since they weren't able to make it right.

DO NOT USE THIS COMPANY!!!! Worse service ever. I rarely…read moreleave reviews, but this experience has been unacceptable. I paid $445 for a refrigerator repair, and the issue was never fixed. My refrigerator is still not getting cold and the freezer is not freezing, despite the technician stating the problem was resolved. What makes this even worse is the complete lack of communication. I have now had multiple appointments scheduled with a 3 hour service window, and no one showed up. No call. No message. Nothing. I rearranged my day more than once just to sit and wait for a technician who never came. At this point, I feel like I wasted my money and my time. I do not understand how this company has positive reviews on google, when based on my experience they are the worse. I have made multiple attempts to get this resolved, and instead I have been ignored. I am now pursuing further action to recover my money. If you are considering using this company, I strongly recommend looking elsewhere.

Excellent work. Paid attention to issue and saved us hundreds on repair v replacementread more

Service was awesome...quality work very responsive n very reasonable. I was highly satisfiedread more

I called App Pro Appliance Care.( Ricky ). My washer machine was not working and kept failing all…read morecycle. He helped me on the phone to fix the problem without charge me anything. He is very honest and told me what to do without coming. Took picture for the model number and explained the problem with the code of error and sent it to him . I recommend him. Thank you very much Ricky. Vivian

A man by the name of ricky came out to my home and fixed my washing machine. He was very…read moreknowledgable, helpful and friendly. He was courteous and thoughtful of taking the proper precautions entering and working in my home during covid times. He wore a mask and booties and maintained a distance when speaking to me. He also cleaned up after he was finished, which i appreciated. It is a pet peeve when someone comes to fix something in your house and leaves a mess. I will definitely be using this company again

They installed my dishwasher and did a great job. But I like most is that they took the old one.read more

Arrived during the hours stated in the appointment. I had the needed part and spent time replacing…read moreit and cleaning lint. The dryer was running hot, and I could dry my soggy clothes. Would recommend! Sam was very professional and pleasant!

Had my latch replaced today on my dryer and was charged $330. I've never had to have this work…read moredone before and I need my dryer so I paid. Went online to research and most places charge $50-$150. Hmmm.

Customer service is on point as always. Requested refrigerator and dish washers. Explained over the…read morephone. Honest company

Texted them last night about an issue with my freezer door that was stuck. They're currently…read morerunning an April promo with a $35 diagnostic fee, which is a great deal. They came out the very next morning--amazing response time! The two technicians, both named Alex, were super professional and gave me a quote of just $130 to fix the problem without needing to buy any parts. For comparison, another company had quoted me over $400 for labor and parts. They even cleaned the back of my fridge. They're a family-owned business and come across as very honest and trustworthy. Definitely recommend them!

Excellent service great price. Alex and Alex are honest and dedicated to the perfection of the job…read more If you need a water softener installed, a washer/ dryer cleaning or anything else that they I highly recommend this honest LOCAL company. One and done! Thank you so much Big Sam Appliance for your much needed help. We will be using you if we have any issues with any of our appliances in the future.

Tony (Anton) was great, he was very thorough with his diagnostic review and kept me informed…read morethroughout the process. Thanks John

Tony was very good and fixed my washer machine with easy i highly recommend him as a future…read moretechnician