Unfortunately this is not a nice review!
We needed custom impact windows and doors for our new home. After revising a few options I decided to hire Mr. Wilson at Professional Window as he had good reviews, and seemed honest and knowledgeable.
After starting the project I asked several times about the new frames for windows and doors, and was persistent about the measurements, quality, finishes so that would be all as expected.
I must say, delays and problems are something understandable, but after the first door panels arrived wrong, I saw Mr. Wilson change completely the attitude. 12 panels of glass ( about 40' long total) were damaged, dents, wrong locks and even knowing I specifically ordered " Bronze Windows and Doors", to my surprise the bottom was silver, and instead of apologizing he said was standard, which he never told me before! To cover the silver raisers was the solution, which he charged extra!
Only the locks ( ordered recessed with a sample given by him , were wrong 3 TIMES ) it took weeks of delays! My contractor had to be filing gaps as he left without even calking correctly and now will still need to finish, as Mr. Wilson is no longer working in the house. I had many delays from his company in a fairly large project, which Mr. Wilson showed complete disrespect , never not even once apologized or offered a discount considering I had to hold workers ( drywall, stucco, flooring near windows, kitchen / appliances ) because of him! All openings were cut exactly as in his specifications,and he kept blaming my architect and contractor, which showed his lack of professionalism! I trusted his company, and he had all opportunities to fix the mistakes, but I had to beg him as if he was doing me a favor ! He cost me a few thousand dollars extra to have other workers fixing what he should have offered to do as a responsible company would have! and still wanted to charge for the parts and labor to fix the structures he ordered.
Here are photos, to show the facts.
Possibly it would have been different if it was a standard installation, as he has no idea of design, but he tried working in a detailed project, which evidently his company cannot perform. read more