1. Professional Plumbing Service

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Fairfax, IA

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Professional Plumbing Service

5.0 (1 review)
Open • 7:00 am - 3:30 pm
Updated 1 month ago

Services - Professional Plumbing Service

Plumbing inspection

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4 years ago

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Colony Plumbing, Heating & Air Conditioning

Colony Plumbing, Heating & Air Conditioning

(16 reviews)

I called Sunday April 19, 2026 and the after hour person, Dane, took a thorough message, "What was…read morethe possibility of a service person coming between Monday or Tuesday to clean our fireplace gas insert as well as clean our Ac compressor. We were listing our home for sale much sooner than anticipated." I received a call Monday morning saying they received my message and they could schedule us that day as they had just had a cancellation that was actually for our area. By 11:00 Am that day the service person, TJ came out and cleaned the AC compressor and gas insert and glass. I was thrilled when I saw how fabulous the fireplace looked. Thank you Colony Heating and Ac and Thank you TJ!

I do not recommend doing business with Colony. While the service technicians are polite and nice…read morethe company does not support the customers, product and warranty work. We have also found out their pricing is expensive. For one repair, they told us it generally takes 30-60 minutes; however, they charge everyone for 8 hours' worth of labor in case it takes that long as an OCCASIONAL job has taken that long. So, you pay for an 8-hour job, it takes them 1 hour and then they move to the next job and get paid again for their time that has already been paid by another customer. Our furnace is less then 10 years with a 10-year warranty. The control board failed and they will not cover the part under a warranty even though it is a known problem yet not defined as a recallable defect covered by the warranty. Trane has published a work around for the issue which Colony performed yet Colony & Trane point fingers at each other on whether the fix was installed correctly or not so neither will cover the part damage. They are charging 50% more for the part than a competitor and wouldn't even give a discount or offer to give us the part at cost even though we have a paid service contract with them which is also overpriced. Never buy a Trane furnace/air conditioner from them. They promised the service manager would call to see what could be done and we never received a phone call. They were unwilling to do anything to fight to get the part covered by the warranty even though it was clear that we could not have caused the damage. There are better options out on the marketplace.

Professional Plumbing Service - plumbing - Updated October 2026

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