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    Proctor, Russell J, MD

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    2 years ago

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    American Family Care Orange Beach

    American Family Care Orange Beach

    3.0
    (46 reviews)
    1.4 mi

    The rudest front desk clerk I've ever experienced in my life. From the moment I walked in the worst…read moreattitude and not friendly from the first word spoken. We were Traveling from out of state and thus was closest to where we were at the time. Realized I didn't have my ID and needed help uploading it on the app. She made a comment under her breath about if I had a better attitude she would have helped me. I asked her to write the very long email down she rambled off bc it was very long. Well that must be where she drew the line of her front desk clerical duties. Then the Doctor came up to the front and wow......her attitude completely left. Needless to say we left - but then as we get in the Lyft and shared the experience - I find out from a local they had been in trouble with the DEA. Truly never experienced anything to even compare to this experience in my life.

    I was turned away at Baldwin Urgent in Gulf Shores because of being pregnant they said they…read morecouldn't do anything for the staff infection on my face. Completely ridiculous. We ended up calling over to AFC they said they were more than capable of treating me so I went over there. I was in and out in an hour with a prescription for topical and oral medicine. After 18 hours on meds my face is already looking better. Highly recommend them !!!!

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    American Family Care Orange Beach
    American Family Care Orange Beach
    My sweetheart has a funky rash & getting close to her eye so time to check it out.

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    My sweetheart has a funky rash & getting close to her eye so time to check it out.
    Jeanne Birkenhauer, MD PC

    Jeanne Birkenhauer, MD PC

    2.5
    (12 reviews)
    6.3 mi

    I started seeing Dr. B about 12 years ago. She was referred to us by multiple friends in LA…read more Immediately I noticed that she was thorough and compassionate. She knows her stuff and can utilize many resources, adequately refers patients when needed, and takes time to ensure all your questions are answered. She genuinely cares about her patients, which has been rare in my experience. I highly recommend Dr B to anyone!

    I changed to this doctor due to promises that my care from my previous doctor would be continued…read more I've had multiple appointments for the same issue and can't get medication for it. I was told to get all of my medical records from my previous doctor concerning a particular blood count which is deficient without medication. So I provided the paperwork and they said insurance wouldn't accept it. This doctor ordered new blood work which was much worse than my previous diagnosis. Still can't get my prescription. Insurance said this office withdrew their prior authorization (PA) for the medication I was sent to have bloodwork for to prove that I needed the medication. I've had multiple visits, paid multiple copays, insurance has paid them and I still cannot get my medication. Someone is either lying or incompetent. I've never been to a "professional" office that is run so poorly. It's been over 8 months and I still don't have my medication and the staff seems to find my suffering comical. So far the only staff I have been able to speak with is the receptionist who has no interest in helping me. I came yesterday and of course no one was there except her to speak with. I was told the person I needed to see would be back this morning, so I'm back this morning and have been sitting here for over an hour and still no one to speak with although I've seen the staff member who ordered my bloodwork walk by the door. No one here will speak to me although they have been compensated multiple times. What do they call it when a doctor bills insurance but doesn't provide the service but they keep charging you and insurance for visits without following through with the service? The photo is a constant reminder of my level of care at this office.

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    Just dropping off some paperwork for my sweet neighbor.
    Just dropping off some paperwork for my sweet neighbor.
    Jeanne M. Birkenhauer MD PC
    Jeanne M. Birkenhauer MD PC
    Jeanne Birkenhauer, MD PC

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    Proctor, Russell J, MD - physicians - Updated July 2026

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