We signed our son up for the PVB basketball program this summer, excited about the opportunity and looking forward to the season. We were informed that practices would begin in October, as PVB emphasized a strong focus on player development. However, as the end of September came and went, we received no updates or communication.
I made multiple attempts to contact the organization by phone and initially reached only voicemail. In early October, I finally spoke with Justin, who apologized and explained that a parent Zoom meeting would be held on October 6 to go over schedules. The date came and went with no meeting or follow-up.
Over the following weeks, I continued reaching out--sometimes multiple times a week--before finally connecting with Justin again. He apologized once more, explaining that they were struggling to find gyms and players, and that practices were now expected to begin November 1. Unfortunately, November arrived with still no schedule, communication, or confirmed team.
At that point, I explained that our other son's team had already been practicing for over a month, and that if PVB could not provide a schedule or reliable information, we would need to move our son to another program that could. Justin expressed understanding and stated he would have their accounting representative, Jessica, contact me to begin a refund process.
When I spoke with Jessica, she informed me that PVB's season had "always been set to start in November" and that a non-refundable policy applied--despite written confirmation from their own staff that they did not have enough players to form a team. She offered only a 25% refund "due to our concerns."
At this point, PVB has failed to honor their own program timeline, provide transparent communication, or deliver the services they advertised. Their repeated delays and inconsistent statements have forced us to seek another team for our son.
This experience has been extremely disappointing and unprofessional. I would strongly urge PVB to take accountability for their lack of organization and communication by issuing a full refund. Based on our experience, I cannot recommend this organization to other families. read more
