This gym has good equipment. But there are too many roaches roaming around. This gym is way too…read morenice to have a bunch of roaches roaming around the squat rack and behind free weights

As a mom, finding someone I trust with my 1-year-old is not easy, but Nancy has been such a…read moreblessing. From the very beginning, she has been so loving, patient, and caring with my little one. She always greets us with a smile and makes my child feel comfortable and happy. Knowing my baby is with someone who genuinely cares allows me to enjoy my workout without worrying. Every time I pick my little one up, I can tell they were well cared for and had a great time. Nancy goes above and beyond to make the daycare a safe, fun, and welcoming place for the kids. She has made such a positive impact on our gym experience, and I am so grateful for everything she does. Thank you, Nancy, for your kindness, dedication, and the love you show to all the children. You are truly appreciated more than you know!

I started going to Crunch Fitness Northridge for strength training with a personal trainer roughly…read moretwo years after sustaining an ischemic stroke. The first time I entered Crunch, Stephen/Steven at the front desk smiled and greeted me; he made me feel welcome. Bishoy, a former manager was also awesome! He asked whether I cared about the age or gender of the personal trainer. I didn't. Given my existing condition, he strongly recommended Ryan Ainsworth. Ryan is exemplary! He has the eye of a physical therapist and is arguably as good as one - if not better! He is kind and nurturing. Whenever I'd whine about the difficulty of an exercise, he'd always encourage me while ensuring that I'd perform that exercise with fidelity. Ryan possesses the sublime ability to immediately adjust specific exercises to meet my personal needs. Ryan's nuanced adjustments are sublime! Current and former managers Bishoy, Johnny (at the Norwalk location), Armando, CJ, and Charlie always exhibited genuine kindness combined with outstanding customer service during times I had to postpone training for extended period of time due to illness, cataract surgeries, and fractured toes as a result of being clumsy at home. Ryan Ainsworth has given me the grace to accept myself, be resilient, and prevail with this "new normal" for which I am eternally grateful!!!

After years of having a membership (since 2009 starting back in NYC) I finally stopped renewing…read more Quality has gone down big time in both equipment and members. Treadmills are way overdue to be replaced or significantly refurbished. Stair masters are only great if they're working and these days there's always 2-4 broken. Members are always on their phones hogging machines doom scrolling while they are not active. This has become pervasive and it's really depressing being around that kind of energy. Texting while driving and at the gym is very selfish, inconsiderate and unsafe- do that at home when you're on the couch. Bathrooms are always trashed, I feel terrible that people are so rude and mindless almost forgetting that a person has to clean up their junky mess. It's disgusting. Manager who is there, a young guy, no idea what his name is as he is super not helpful and really not personable at all. Sad to say I feel there are people below the manger who are more personable and helpful who should totally be considered being promoted to manager. Speaker in the zoomba room has been broken and unpleasant for over two years now, still hasn't been repaired or replaced. This is so bad that instructors wheel in their own personal speaker to conduct the class sometimes or they'll use the speaker at a very low volume. No matter how low the membership cost was for me at the highest tier, I think I was paying $14/ month, it just wasn't worth it. Parking is for sure getting worse as it became more of a regular occurrence to park further closer to Honeybaked ham. I don't mind getting in the extra steps as I enjoy walking, but as a female at night... I digress. Crunch used to be a place I looked forward to going to, but now it's just way too crowded and stinky. Three stars because despite the quality of equipment and experience going down, it is still a 24 hour location with wonderful staff (excluding mangers), with a decent variety of equipment and the equipment which does work is ok. Crunch locations that are incredible: all of the New Jersey locations, NYC, Simi Valley, and Santa Clarita.

Joined this gym during pandemic era. Can get crowded during peak hours but it's hard to find…read moreanother gym w the same dim / low key ambiance.

I rarely leave one-star reviews, but this experience was bad enough that I feel other people should…read moreknow. I purchased a large package of personal training sessions worth thousands of dollars. My trainer left the company, and after that, nobody at Crunch bothered to reassign me to a new trainer. No phone call. No text. No email. Nothing. I sat there with hundreds of dollars in prepaid sessions that I couldn't use because the gym never assigned me another trainer. When I finally went in to cancel my membership, the manager didn't even realize I still had training sessions remaining until I brought them up myself. His response was that they were going to expire. How exactly was I supposed to use them when your staff never assigned me a trainer? To make matters worse, I submitted feedback through the Crunch website and completed the customer survey I was sent. It specifically said someone would follow up with me. Nobody ever did. I got ripped off for roughly $500 worth of training sessions. This wasn't just poor customer service. It was a complete failure of management and accountability.

Very clean location. Casey had great service. Asked a question about my membership when checking in…read moreand he was very informative and enthusiastic throughout. You don't see that a lot nowadays.

It's okay--it feels more like a bro-style locker room gym. It doesn't really cater to women or…read morebuild any sense of community. Most of the front desk guys ignore me during front check in and only seem to acknowledge people they want to flirt with and get super loud with their male customers. Super uncomfortable environment as a woman. I'm planning to finish out my membership and switch to Equinox. They are opening one in Burbank in June 2026. I'm paying way too much for limited equipment access and an environment that feels like a men's jock locker room.

I have been a member of Crunch Fitness for 20 years, and I can say without a doubt that Ellie Diez…read moreis one of the best instructors I've ever worked with. She has completely transformed my approach to fitness. For years, I was afraid of injuring myself and never lifted more than 5 lbs for my shoulders. Thanks to Ellie's incredible guidance and motivation, I just hit a huge milestone today--using 20 lb weights! She provides the perfect balance of safety and challenge, helping me feel confident and capable of lifting heavy. I cannot say enough good things about her. If you want to look and feel better, I highly recommend training with Ellie!

I enjoy this gym- the group class coaches are great and the space is very clean. The front desk…read morehosts are 99% of the time ice cold but I just ignore them.

I was in the area for the day and needed to hit up Costco, so I stopped by Crunch, which was nearby…read morefor a quick workout. The layout was a little strange, and it was busier than I expected when I arrived just past noon, usually gyms quiet down around 1, but not here! It was pretty crowded with people hogging the machines. They literally have one of everything, so if you want to use the abductor/adductor, you might have to wait. Luckily, some patrons noticed and didn't take too long on the machines. Parking was tight, but you could grab lunch, get a car wash, or visit the library afterward if you're feeling ambitious. LOL.

Yo , The manager is lame. The team is nice and vibe is nice…read more Manager yelled at me for hanging out in the lobby for 2 seconds. This foo was power tripping. I'm a client and I pay to come here. Fuck that dude

This review is long overdue but I owe it to the incredible team at Crunch to praise them. I have…read morebeen very inconsistent with working out in my life but decided it was time to get back into it. I was a member of this Crunch gym about 5 years ago and it was just another gym. I didn't enjoy going and there was definitely nothing keeping me there and I stopped going. I decided earlier this year to give Crunch gym another chance because it's close to my home. I nervously walked in and the manager Trent was at the front. He is such a personable guy. After talking with me a few minutes about a personal training package I thought "why not?". I've never been able to achieve my goals on my own so I figured this was either gonna work or it wasn't. He set me up to meet with Ryan, the manager of the personal training dept. Ryan asked a lot of questions that you'd expect from someone you are about to embark on a personal training routine with. I could tell that Ryan really cared about me and my goals and wanted me to feel comfortable in the gym environment. We talked about the training plan that he would be putting in place for me. He's such a likeable guy and made me feel good about my decision to hire a trainer. Ryan is an amazing asset to this gym! Ryan set me up with trainer Richard, saying he'd be a good fit to reach my goals. Richard is incredible. He is made me feel totally at ease the minute I met him. Since I didn't work out that often, I was nervous that I'd be embarrassed about not knowing how to work the equipment or follow his instructions. But I never felt awkward or weird and Richard is a true professional. So good at his job yet kinda makes you feel like you're talking with a good friend. Probably the biggest surprise is the change in how I interact at the gym. I would usually come in, head down, headphones in, not make eye contact with anybody, do my workout and go home. But the people at Crunch are really wonderful! The front desk always says hello and I'm always greeted by name by Trent, Ryan and Richard. There's at least one, if not all 3, there most of the time. And the rest of the staff is great too! It sounds completely corny but they really make me feel welcome and like they are happy to see me. They talk to me like they've known me awhile, and even sometimes ask my opinion and feedback if I happen to be nearby and they are talking with another client. My only complaints (and reason for only 4 stars) is that several members seem to not know how to respectfully treat the weights and equipment, and sometimes drop the weights heavily to the ground, while others do not sanitize the equipment after they use it. They could also use some updated/ newer equipment.

If possible I'd give 0 stars. I had previously left a review years ago cause cancellation was a…read moremission. Anyways this gym being less than 5 mins away from me I decided to give it a shot. Shortly after I was going through medical issues so stopped going and let my account go delinquent. I received numerous emails from Patty GM from crunch. Which I have attached as proof. Anyways called and spoke to Trent (it wasn't easy getting ahold of him and he's apparently the only one that can help) explained my situation also mentioned the numerous emails I've received. He said those were automated and I still had to cover the past due although I haven't been going and my membership has been on pause. Again I explained the emails say to make a one time month payment and everything would be waived. Seems like he's not going to honor it. He was quick to get me off the phone although I was email him the screenshots. This specific gym has always been a pain. It's dirty and everything is always broken. HONOR THE AUTOMATED EMAILS OR CHANGE THEM cause this can easily turn into a lawsuit. Now I have to wait for him to call me back to which by the sounds of it he wasn't going to honor the email. Dishonest gym and management. ***Also the comment from Scarlet below is an automated message. There's zero way to private message them or the business. And Trent responded. I requested to cancel my membership and he didn't want to. Stated he'd rule this up to the district manager. DONT SIGN UP HERE

My favorite place to workout. The staff is friendly and the manager Jake is awesome. Gym is clean,…read morewell kept and not too busy during the time I go. Best gym around.

Friendly and helpful staffs, good music playlist, good amenities. 10/10 would recommendread more