I have been a member for 4 years and love this people here. The staff is incredible and always…read morehelpful. Have any where from $10 - $30 memberships and always able to cancel although I never would. The gym culture here is great. Come check it out!

This is the first gym I joined when I moved to Simi Valley in 2022…read more It started off being an amazing gym, but slowly over time became worse and worse. They did a remodel in the end of last year and got new equipment, but now machines are sitting broken for months without repair. This is ridiculous. Additionally, the gym is rarely clean. There is trash and wipes left on the ground all over the place. The cable handles are never placed back on the racks and employees just sit at the front desk doing nothing. Don't go here. It's the worst gym in Simi valley

As a mom, finding someone I trust with my 1-year-old is not easy, but Nancy has been such a…read moreblessing. From the very beginning, she has been so loving, patient, and caring with my little one. She always greets us with a smile and makes my child feel comfortable and happy. Knowing my baby is with someone who genuinely cares allows me to enjoy my workout without worrying. Every time I pick my little one up, I can tell they were well cared for and had a great time. Nancy goes above and beyond to make the daycare a safe, fun, and welcoming place for the kids. She has made such a positive impact on our gym experience, and I am so grateful for everything she does. Thank you, Nancy, for your kindness, dedication, and the love you show to all the children. You are truly appreciated more than you know!

I started at Crunch feeling really optimistic. I began working with a trainer and was upfront from…read morethe start about pre-existing injuries that might limit how much I could train. After completing one month of sessions, I discovered I had apparently signed a 3-month training contract -- something that was not clearly communicated to me before I signed. Shortly after, my injuries worsened to the point where I could no longer work out at the gym at all. I called and spoke with someone identified as the manager of the training department, who told me I would be held responsible for the remainder of the training sessions regardless of my circumstances. I offered to provide doctor's notes and medical records confirming I was medically unable to train, but it didn't matter -- I was told there was no way out of the contract. I'd simply have to keep paying and use the sessions "at some undetermined point in the future." I asked to speak with a general manager and was told I'd have to email instead. I sent a detailed email explaining that I needed to cancel my membership (which I was told I couldn't do because of the outstanding training balance) and requesting release from the training contract due to medical necessity. I never got a response. To date, I've emailed three separate times with zero response. The front desk staff have been no help either. I've now had to take steps to protect my finances from auto-debit charges since no one at this location will engage with me. Overall, a very disappointing experience -- not because of the workouts themselves, but because of how poorly management has handled a legitimate medical situation.

I've been here a few times and I've enjoyed my workouts. I like that there's always someone…read morecleaning the machines or doing maintenance on machines. The gym is a good size and has saunas and showers. I forgot my headphones 1x and the music they played was great for working out. I almost forgot I didn't have head phones.

The gym itself is okay, but my complaint is about the manager, Manuel "Manny." This review is a…read morelittle delayed because the situation happened back in May, and I was honestly too upset at the time to write about it. So here's my complaint in a nutshell: I reached out on May 25th to cancel my business membership before the next billing. Manny, the general manager at Crunch Northridge, never mentioned a 10-day cancellation policy. On May 26th, he told me I would not be charged the $150 membership fee. However, on May 27th, the charge went through anyway. What upset me even more was feeling like I had been misled and lied to just so he could reach his quota. After the $150 charge had already gone through, he signed me up for a personal membership instead of addressing what had happened with the business membership. When I confronted him about the charge, that was when he referred back to the cancellation policy, even though that policy had never been explained to me when I originally asked to cancel. The $150 business membership was also supposed to include promotion for my business, including having my business logo displayed on the gym TV screens and promotion through social media across California locations. None of that happened. My business logo never appeared on any screens, and I never saw the promotion I was told I would receive. In practice, I also found that gym members were there to work out, not necessarily to engage with or purchase from the businesses being promoted, so the membership did not provide the value I expected. For $150, I expected honesty, transparency, follow-through, and respect as a customer. Instead, I walked away feeling misled and disappointed with how the situation was handled. I encourage anyone considering a business membership to carefully review exactly what is included, ask for proof of how and where your business will be promoted, and make sure you fully understand the cancellation terms before signing up. I hope Crunch improves its transparency and communication so future business customers have a better experience.

Joined this gym during pandemic era. Can get crowded during peak hours but it's hard to find…read moreanother gym w the same dim / low key ambiance.

I rarely leave one-star reviews, but this experience was bad enough that I feel other people should…read moreknow. I purchased a large package of personal training sessions worth thousands of dollars. My trainer left the company, and after that, nobody at Crunch bothered to reassign me to a new trainer. No phone call. No text. No email. Nothing. I sat there with hundreds of dollars in prepaid sessions that I couldn't use because the gym never assigned me another trainer. When I finally went in to cancel my membership, the manager didn't even realize I still had training sessions remaining until I brought them up myself. His response was that they were going to expire. How exactly was I supposed to use them when your staff never assigned me a trainer? To make matters worse, I submitted feedback through the Crunch website and completed the customer survey I was sent. It specifically said someone would follow up with me. Nobody ever did. I got ripped off for roughly $500 worth of training sessions. This wasn't just poor customer service. It was a complete failure of management and accountability.

I've taken Colin's Gratitude Yoga class at Crunch Fitness several times, and it has become one of…read morethe highlights of my week. Colin is an incredibly knowledgeable, talented, and inspiring yogi. Every class leaves me feeling clear-headed, grounded, empowered, and ready to take on the day. Honestly, the feeling I leave with at the end of class stays with me throughout the day, and that's a testament to Colin's skill as both a teacher and a guide. He's always dropping some real knowledge and each class leaves me eager to come back for more! I highly recommend!

It's okay--it feels more like a bro-style locker room gym. It doesn't really cater to women or…read morebuild any sense of community. Most of the front desk guys ignore me during front check in and only seem to acknowledge people they want to flirt with and get super loud with their male customers. Super uncomfortable environment as a woman. I'm planning to finish out my membership and switch to Equinox. They are opening one in Burbank in June 2026. I'm paying way too much for limited equipment access and an environment that feels like a men's jock locker room.

I've been coming here nearly 4 years now and it's actually improved following the A/C drama. I've…read morealso noticed a lot more attention to cleaning and customer service. I wish they would validate parking for 3 hours cause sometimes I like to use the sauna after my workouts, so it adds about 30 minutes to my gym visit which is usually 1.5-2 hours and I end up feeling rushed when leaving.

I enjoy this gym- the group class coaches are great and the space is very clean. The front desk…read morehosts are 99% of the time ice cold but I just ignore them.

I was in the area for the day and needed to hit up Costco, so I stopped by Crunch, which was nearby…read morefor a quick workout. The layout was a little strange, and it was busier than I expected when I arrived just past noon, usually gyms quiet down around 1, but not here! It was pretty crowded with people hogging the machines. They literally have one of everything, so if you want to use the abductor/adductor, you might have to wait. Luckily, some patrons noticed and didn't take too long on the machines. Parking was tight, but you could grab lunch, get a car wash, or visit the library afterward if you're feeling ambitious. LOL.

Yo , The manager is lame. The team is nice and vibe is nice…read more Manager yelled at me for hanging out in the lobby for 2 seconds. This foo was power tripping. I'm a client and I pay to come here. Fuck that dude

Just moved to Long Beach and After trying multiple gyms and being disappointed by the cleanliness,…read moreand staff I was honestly hesitant to try another one. From the moment I walked into this gym, I could immediately tell the difference. Everything felt clean, well-maintained, and comfortable, which made me feel much more at ease. The manager Trent was alvery welcoming and made a great first impression. I felt comfortable right away, and the cleanliness of the gym was ultimately what convinced me to get a membership. It's refreshing to find a gym where you actually feel good about working out. Definitely excited to be a member here!

This review is long overdue but I owe it to the incredible team at Crunch to praise them. I have…read morebeen very inconsistent with working out in my life but decided it was time to get back into it. I was a member of this Crunch gym about 5 years ago and it was just another gym. I didn't enjoy going and there was definitely nothing keeping me there and I stopped going. I decided earlier this year to give Crunch gym another chance because it's close to my home. I nervously walked in and the manager Trent was at the front. He is such a personable guy. After talking with me a few minutes about a personal training package I thought "why not?". I've never been able to achieve my goals on my own so I figured this was either gonna work or it wasn't. He set me up to meet with Ryan, the manager of the personal training dept. Ryan asked a lot of questions that you'd expect from someone you are about to embark on a personal training routine with. I could tell that Ryan really cared about me and my goals and wanted me to feel comfortable in the gym environment. We talked about the training plan that he would be putting in place for me. He's such a likeable guy and made me feel good about my decision to hire a trainer. Ryan is an amazing asset to this gym! Ryan set me up with trainer Richard, saying he'd be a good fit to reach my goals. Richard is incredible. He is made me feel totally at ease the minute I met him. Since I didn't work out that often, I was nervous that I'd be embarrassed about not knowing how to work the equipment or follow his instructions. But I never felt awkward or weird and Richard is a true professional. So good at his job yet kinda makes you feel like you're talking with a good friend. Probably the biggest surprise is the change in how I interact at the gym. I would usually come in, head down, headphones in, not make eye contact with anybody, do my workout and go home. But the people at Crunch are really wonderful! The front desk always says hello and I'm always greeted by name by Trent, Ryan and Richard. There's at least one, if not all 3, there most of the time. And the rest of the staff is great too! It sounds completely corny but they really make me feel welcome and like they are happy to see me. They talk to me like they've known me awhile, and even sometimes ask my opinion and feedback if I happen to be nearby and they are talking with another client. My only complaints (and reason for only 4 stars) is that several members seem to not know how to respectfully treat the weights and equipment, and sometimes drop the weights heavily to the ground, while others do not sanitize the equipment after they use it. They could also use some updated/ newer equipment.

My favorite place to workout. The staff is friendly and the manager Jake is awesome. Gym is clean,…read morewell kept and not too busy during the time I go. Best gym around.

There is no AC in the class area it sucks been like that for over a year :(…read more If fixed I truly believe more people will come. The Lakewood location has an AC in the class area and is amazing but love the instructors here.

So back in April the manager Aaron Chung reached out to confirm that my membership here was…read morecanceled. Out of no where this month I get charged? You hear about things like this happening but it's crazy to see! Update! Aaron let me know that they charged me from back in April when I initially tried to cancel and refuted payment. Note that their own front desk employee advised me to refute the charges because the company would more than likely continue to charge me indefinitely. Aaron also added a cute little threat that they should also charge me for next month since we're supposed to give 30 days notice to cancel!! I guess all those emails and voicemails I left in April requesting to cancel don't count?

I joined Crunch specifically for the Downtown Long Beach location about a month ago, which was…read moreperfect for me because I could walk there in the evenings (I don't have access to my car at night). Now that location is closing August 31, I'm being forced to join a different gym. When I tried to cancel, I was told I'd have to pay $90 (annual fee + next month's dues) even though the closure or cancelation isn't my choice. It took multiple attempts to speak with a manager, and I was told that since I signed up online, there was nothing they could do. On top of that, there's no corporate phone or email, everything is handled at the local level, which makes resolving issues frustrating. So now I'm $90 down for a gym I can't use, and I'll have to pay more to join a new one. The gym itself is okay but nothing special. If it's your only option, it's usable, but if you have a choice, it's not worth the price, the cancellation policies, or the customer service headache.