My child has attended three lessons so far. The swim instructors have been great, and overall we've…read morehad a positive experience in that regard. However, the front office team has been disappointing. They don't greet you when you walk in and don't come across as approachable or helpful. When I asked about enrolling my son in an additional lesson with the same instructor, the staff member kept repeating the same information without really trying to understand what I was asking. No one stepped in to assist or clarify, which made the interaction frustrating. I wasn't set on a specific class type. I was simply trying to have my son work with the same instructor twice a week, whether that meant private or group lessons. Additionally, out of the three lessons we've attended, the instructor we originally booked has only been present once. Each time, we receive notice the day before or even the same day that there will be a substitute, which has been disappointing. I hope the front office team can improve their customer service and communication, as it would make a big difference in the overall experience.

UPDATE: Kaylee from the TO location called my wife and we were able to discuss what happened. She…read moreempathized, apologized and assured us that our kids would be able to bring their own gear to practice and that there was absolutely a place for kids who don't want to swim competitively yet. - We shall see how their next practice goes...Kaylee will be sending us an email that recaps our call today. This review is for the Lake Lindero location. My wife was invited to bring the eldest two of our children (5 & 7 year-olds) to trial out a pilot for this location at the end of the summer. We were told that it was a non-competitive team and everything was going swimmingly (5-Stars). However that instructor moved back to Hawaii and when the official program was kicked off in the fall, we were asked to bring any friends for an unpaid trial to gauge interest. However, this is where things went downhill fast. The first incident occurred during the first trial, where the owner/swim instructor forcibly removed a swim shirt/rash guard from a 7 year-old boy, who was telling him to stop and visibly resisting him. Our friend never brought her kids back again, but sent a very kind email asking them to review this practice and ensure that they not turn off any other children to swimming in the future. The second issue that occurred was that there were not enough instructors for the 4 lanes, which were packed with 15-16 kids. Another friend of ours wanted her daughter to join, but she couldn't understand the instruction and it became clear that this was a competitive environment rather than a non-competitive environment that we were led to believe. Lastly, our children were enjoying the swimming part, but repeatedly shared that it wasn't very fun and that it was a lot of work and that there was no time to make new friends (these are kids that play multiple sports year round and are not lazy children, however we just wanted a safe place for our kids to fall in love with swimming, since we have a pool and they are strong swimmers). What pushed us over the edge was being told opposing stories regarding a swim package (~$300/child for an embroidered backpack, suit, fins, etc). We were told that it was not mandatory to swim and since our kids are not wanting to compete, investing around $1K for one month of swim sounds ludicrous. My wife paid for the first month and when she showed up with our children this afternoon, the owner refused to open the equipment room for our kids to use the fins and kick-boards. This has caused us to cancel our membership (we have asked for a full refund and if this is honored, I will revise my review and rating). This is all so unfortunate, since our kids and many families in the neighborhood are looking for a place to take our kids where they don't need to compete, but just swim for fun. We had over 10 kids, who wanted to join our kiddos, but it looks like that won't be happening anymore. My daughter summed it up best, when she got home, "Daddy...today is such a bummer day."

I definitely underestimated this pool! For some reason I expected it to be super crowded and…read morecrammed, but it was actually the opposite, there was a good amount of people and it was a very large pool where you had enough space in the recreation area. The amount of lanes were you able to get your lane if you wanted to do laps. Had multiple lifeguards onduty on top of safety and the place was clean. I will say the bathrooms could've been better, but overall the rest is really good. They had pool toys for you to use and my son really loved the water basketball hoop. It was also pretty neat that you can bring your own food or order your food for delivery. Four dollars per person is a great price! They also have summer movie nights and Sunday evenings with the inflatable pool jumper which I thought was pretty cool. Definitely plan to come back .

Wonderful and clean facility!…read more When the swimming pool at my gym was out of commission, I needed to look for an alternative as swimming is part of my weekly workout routine. The pool has 6 lanes, with increasing depth along the pool. The outer left lanes are very shallow and are mostly used for kids' swimming classes. The outer right lanes are 5 feet deep and are wide enough for comfortable swimming laps. The swimming pool is kept very clean and heated all year round. There is a lifeguard on duty and a small outdoor changing area. As for parking, there are ample parking spaces within the CLU school campus. The lanes fill up fast, and the best way to book them is through the conejo valley recreation website. Booking a single lane for an hour costs $4, which is a very affordable option to use such a nice facility.

My almost 5 year old son has a slight fear of getting his face wet and had previously attended 3…read moresessions at crpd last summer. He did not learn or retain much from those sessions, between his fear of putting his face in the water, inability to keep warm (a neoprene shorty was still too cold in the summer) and short attention span. When I signed up for Connect the dots l picked lessons at midday to ensure it was warm enough for him. The main difference I noticed was that lessons were very focused. There were learning goals to be met each day, and most of the time it was exciting and fun but sometimes the kids reach an area outside of their comfort zone and the teachers at connect the dots don't back off. They firmly but gently keep working on it. That's why these 1-on-1 lessons cost more. My son had McKenna, the new lady teacher and he did well. Not a tear in the end but of course, if we don't keep practicing he will forget what he learned. Other things that will help your child to maximize learning at these lessons (not requirement but helps) -Sufficient upper body strength to push/lift themselves out of edge of pool -Able to understand/follow instruction in English -Able to handle being in and out of water in outdoor environment for 25 mins (my son needed neoprene suit and midday lessons) -Ability to coordinate limbs I watched a 6 year old learn to thread water, and swim the length of the pool (12 feet?) and he came in with some fear of water like my son.

What a wonderful swimming class! It was worth every penny, and worth taking the time. My son is a…read moreconfident swimmer, and is ready to take on this summer! I would recommend this place to everybody.

My son's swim teacher Brad is beyond amazing!!!He is one of the best swim coaches out there!!!!…read moreAnd he really cares about his students safety in the water.Patience and Positivity: The instructor has a calming and encouraging demeanor that put my child at ease from the very first lesson. He is professional and so kind and knowledgeable.And his positive attitude and encouragement helped build confidence and made the lessons a joy.And i'am excited for my child achievements and amazed by all his progress already.Thank you Brad for all your hard work and dedication!!You are truly a top notch swim instructor.Keep up the amazing work!!I totally recommend waterworks for anyone who wants the best swim coach and experience and more importantly safety for their kiddos.

My one year old daughter took Wendy's 6 weeks ISR last summer, and was fully able to float and swim…read moreto the side of the pool by the end. Not only is she so much safer around water, but loves swimming and is always excited to go swim. We are following up with the refresher course this spring. I highly recommend Wendy if you want your child to learn to swim and learn life saving skills around water!

Too chatty. My son was fully underwater and she wasn't paying attention at all. He panicked; he was…read more2. He LOVED going to swim until this moment. Today, now 4 years old, and he is still afraid of water. I guess she taught him that. I'm not sure what is in the metal thermos, but she was shaky, and completely almost drowned my kid. He came up blowing water out of his nose, shaking, red and screaming. He only came up because I said LOOK! He needs you!! It took 2 years for me to write this. Im still so furious. I heard she closed down and was so relieved. Guess she came back. Im writing this for other parents. Dont chat, keep all focus on your child. This isn't about amusing her during her job, but teaching our babies how to survive. I hate myself for talking to her at all. She is also very gossipy about the other parents. I truly couldn't believe it. 1. I dont care 2. We are all paying you. And I should have written this sooner.

We've had such a great experience at Water Wings in Agoura Hills! Bryce and Connor at the front…read moredesk are always friendly, professional, and super helpful--they create such a positive, welcoming environment every time we come in. My daughter has swam with Lexie, Kailey, and Abigail and has absolutely loved each of them. She feels so safe, supported, and excited to learn at every lesson. The private classes in particular have made a huge difference--she's gained so much confidence and has learned incredible skills thanks to their patient and encouraging teaching styles. Highly recommend this location and team for any family looking for a safe, fun, and effective swim school!

We've been part of the water wings family the last few years as both my kids needed lessons. Bryce…read morethe manager is amazing, helpful, and so accommodating. We've had the pleasure of having multiple great instructors over the years. Both my girls have become confident and strong swimmers and are always smiling during their lessons. Before water wings we had tried a competitor in Thousand Oaks and my daughter dreaded going, was never progressing, and anytime she connected with an instructor they were gone weeks later. So happy we made the switch.

Julia is a Great instructor. She Keeps my daughter engaged and learning the entire time. She got…read moreher to swim pretty quickly.

We've had a great experience. Our instructor, Kendall, is a wonderful teacher. She's patient,…read morekind and knowledgeable.

This Y in Thousand Oaks was badly damaged in an earthquake and a decision was made NOT to repair it…read moreor tear it down so now it sits empty. What a waste! The Conejo Valley only has ONE Y in Westlake. It's a very nice Y but a large area like this needs more than one Y in my opinion!

So I have cancelled my membership and am moving on from this YMCA location. It was a good run and…read moreI will miss my mornings here and my friends and nice conversations. I am moving my office to Westwood so it is no longer practical to come here in the mornings on my way to work as they do not open until 6am. If they opened at 5am I could stay but that extra hour just does not equate to a doable commute. I just updated my review to 4-stars as the Y has finally responded to some of our complaints. They have corrected the issues causing us grief and seem to have staff here now that are receptive to the members requests. This is a welcome change; so in response I have updated my rating. And thank you for finally removing the locks on the windows so 1) we can get out in an emergency; and 2) too bad we had to endure sweltering Summer with no ability to open them. Now that it is Winter, it's not much help, but nonetheless it is noticed that you all finally responded to the members request.

We are blessed and grateful to have been referred to Dena and to have had our children be taught by…read moreher! She gave us the greatest gift ever--confidence in the water for our kids and all-around swim safety. We are forever thankful for this experience with her. She's the greatest swim instructor, and we will continue to refer her to others. Thank you, Dena!!!!

There is no possible way to describe how much joy and comfort Dena has given our family. She was…read moreable to get a VERY fearful and reluctant 5 year old into the water and somehow get him to swim and actually go under-water. Some children take to water like fish, ours was definitely not one of those. Dena teaches self-confidence and self-awareness to even the most resistant of us. And, to top it off, she was able to teach my wife to swim, just simply amazing and grateful. Thank you Dena, you are very special.