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Connect the Dots Swim

4.9 (28 reviews)
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Review Highlights - Connect the Dots Swim

“I am so impressed with Kevin in how he taught my 2 sons this summer and cannot wait for summer to come again.”

Mentioned in 19 reviews

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Daland Swim School - My Special Needs son in a lesson. :)

Daland Swim School

4.0(132 reviews)
5.8 km

Swim team and individual lessons are great! Staff is very helpful and patient with all levels of…read moreswimmers. You're welcomed into the swim family warmly and kids make friends fast. It's just a great place to be, to learn and grow, and to have fun being part of a team and swim family.

I have never heard from Ms. Daland until I wrote my review. So, I'm skeptical of her apology…read morebelow, as she made no attempt to write or call me after I repeatedly requested to speak to her. However, her staff called me immediately that I owed about $7-$8 for a snack and toy after my debit card was lost and the charge didn't process. By then, I was owed over $1000 in special needs recreational funding that this school would not process, but they gave me one day to pay when the debit card was reported lost, and the $7-$8 didn't go through. This is a true story-and even the staff member seemed uncomfortable saying I had to pay when she knew I was owed a lot of money in funding due to their failures. Then, months later, another staff member offered me one month of free tuition for all of our trouble due to the discrepancies in the financials and my constant attempts to get ahold of someone. Then, get this- they came back and reneged on the free tuition and demanded the one month of tuition and said I must pay it. I said you offered me one free month's tuition, and I am now about $1100 in funding that is missing due to your own failures to file. They wouldn't even upload a simple tax document (very telling) for 8 months, until Aveanna's (a 3rd-party) finance department conducted another investigation with a higher-up in the claims department. Even then, they still never bothered to upload the rest of the financials. Then they BANNED my autistic 7-year-old from swim lessons because I didn't pay the one month that they offered for free, then reneged without notice, when I was owed at least $1100 in funding and was now chasing a 3rd party to investigate their financial claims when they refused to respond to me and to my caseworker. My RC caseworker, who supports children with special needs, told me he can't keep calling them to no avail. He had numerous other special-needs clients to contact and really tried to support us. But as soon as I write a bad review on Yelp, Leslie comes running. Had she made ANY attempt to contact me and express remorse over how things went down (even if I never get paid back, just say sorry or acknowledge what happened-some communication from her), this review never would have been posted. I didn't know this woman existed until this review hit; now she's accessible. My autistic child is STILL BANNED from this swim school for me not paying one month's tuition that was offered for free after I was in the hole of maybe $1100 plus in lost funding. I had to explain to her why she can't go, and she cried thinking she did something wrong while I waited for another swim school's waiting list for special needs clients to open. Thanks! This is literally the only negative review I've ever written.

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Daland Swim School - Leslie & Mike

Leslie & Mike

Daland Swim School - My son waiting for his  lesson near clear pods with adjustable heaters next to the pool

My son waiting for his lesson near clear pods with adjustable heaters next to the pool

Daland Swim School - Winter loving swim with coach Sarah

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Winter loving swim with coach Sarah

Water Wings Swim School - Agoura Hills - Indoor Pool

Water Wings Swim School - Agoura Hills

4.1(76 reviews)
10.6 km

We've been part of the water wings family the last few years as both my kids needed lessons. Bryce…read morethe manager is amazing, helpful, and so accommodating. We've had the pleasure of having multiple great instructors over the years. Both my girls have become confident and strong swimmers and are always smiling during their lessons. Before water wings we had tried a competitor in Thousand Oaks and my daughter dreaded going, was never progressing, and anytime she connected with an instructor they were gone weeks later. So happy we made the switch.

I was really looking forward to taking my son to swim lessons and sadly I was very disappointed…read morewith our experience. Considering this was our first time, I was expecting some kind of orientation or introduction to their facility and class options. The girl who checked us in, simply just had us sign the electronic waiver and told us who our instructor was. The swim instructor only had us do 3 of the same moves multiple times. She also didn't provide any insight as a first timer. I understand there's only so much you can do in 30-minutes but it seemed very basic, something I could simply do myself. I also noticed she kept looking at the clock and at some point a male instructor came and he seemed to be more experienced. At the end, no one even asked how our experience was and if we were interested in any packages. Not to mention, the facility wasn't as clean as I hoped it would be. The water was murky, the changing rooms were dirty with black water marks on the bench. They only had 1 blow drawer and nothing to put wet swim suits in. The windows all had hard water stains so you can tell they didn't clean them appropriately. I wouldn't recommend walking barefoot in this place.

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Water Wings Swim School - Agoura Hills - Check In

Check In

Water Wings Swim School - Agoura Hills - Indoor Pool

Indoor Pool

Water Wings Swim School - Agoura Hills - Self Check In

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Self Check In

Swim With Gale

Swim With Gale

4.9(50 reviews)
13.5 km

We love Gale! We brought our son Rory starting when he was just about six months old, and we're so…read moreimpressed with not only how she cared for him in the water, but how much he learned! You wouldn't think such a little one could pick up something so fast and that is a testament to Gale. If we were teaching him ourselves, it definitely wouldn't have been the case! She is so professional and focused, and truly cares for her clients. We are so excited to go back one sessions start again in March!

I never write reviews. Truly I've written 1 bad review in my life on Amazon. I wanted so badly to…read morehave a good experience with Gale because she has so much experience but this is the last straw. Honestly, I was already getting frustrated with Gale as she was very irritated and impatient with my 2 year old. He was anxious, and he's speech delayed so he has a hard time verbally communicating that. I tried getting him excited for swim lessons by talking about the cool pool toys she had, and it actually kind of worked. I told her before the lesson how he's so excited to play with the ducks. She said ducks are exciting! Then didn't bring the toys out that lesson of the 2 following it. She also multiple times complained about other customers to me. I find that pretty unprofessional. But I thought maybe I'm just being overly sensitive. She's from a different generation. They do things differently. It's just hard to hear your baby crying for you. I thought we just needed to push through. But while he's upset she just kept telling him NO STOP. You're not going to cry. You're FINE. With so much annoyance. Honestly it reminds me of the jaded nurses I work with in the hospital who have been doing it forever and get annoyed with patients for needing anything extra or for being any level of difficult. Just so unsympathetic. He's 2. He's scared. This is still new to him. But I pressed on despite thinking maybe this isn't a good match of personalities. But half way through our month of swim lessons my son caught hand foot and mouth disease and so did our entire house. It was awful. I informed Gale and after calling out x2 she said I've taken you off the daily schedule just let us know when you're better. To me this communicates you don't need to keep calling out. Now she's telling me we no showed 3 times. Called out 2 times. Implying we can only reschedule 2 lessons. I'm sorry that's crazy. These lessons are expensive $85 a lesson. What a waste of money, and yet I'm relieved to take my business elsewhere.

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Swim With Gale - Looking forward to seeing you in 2026

Looking forward to seeing you in 2026

Swim With Gale
Swim With Gale

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Connect the Dots Swim - swimminglessons - Updated October 2026

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