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    8 years ago

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    Daland Swim School - My Special Needs son in a lesson. :)

    Daland Swim School

    4.0(132 reviews)
    5.9 mi

    Swim team and individual lessons are great! Staff is very helpful and patient with all levels of…read moreswimmers. You're welcomed into the swim family warmly and kids make friends fast. It's just a great place to be, to learn and grow, and to have fun being part of a team and swim family.

    I have never heard from Ms. Daland until I wrote my review. So, I'm skeptical of her apology…read morebelow, as she made no attempt to write or call me after I repeatedly requested to speak to her. However, her staff called me immediately that I owed about $7-$8 for a snack and toy after my debit card was lost and the charge didn't process. By then, I was owed over $1000 in special needs recreational funding that this school would not process, but they gave me one day to pay when the debit card was reported lost, and the $7-$8 didn't go through. This is a true story-and even the staff member seemed uncomfortable saying I had to pay when she knew I was owed a lot of money in funding due to their failures. Then, months later, another staff member offered me one month of free tuition for all of our trouble due to the discrepancies in the financials and my constant attempts to get ahold of someone. Then, get this- they came back and reneged on the free tuition and demanded the one month of tuition and said I must pay it. I said you offered me one free month's tuition, and I am now about $1100 in funding that is missing due to your own failures to file. They wouldn't even upload a simple tax document (very telling) for 8 months, until Aveanna's (a 3rd-party) finance department conducted another investigation with a higher-up in the claims department. Even then, they still never bothered to upload the rest of the financials. Then they BANNED my autistic 7-year-old from swim lessons because I didn't pay the one month that they offered for free, then reneged without notice, when I was owed at least $1100 in funding and was now chasing a 3rd party to investigate their financial claims when they refused to respond to me and to my caseworker. My RC caseworker, who supports children with special needs, told me he can't keep calling them to no avail. He had numerous other special-needs clients to contact and really tried to support us. But as soon as I write a bad review on Yelp, Leslie comes running. Had she made ANY attempt to contact me and express remorse over how things went down (even if I never get paid back, just say sorry or acknowledge what happened-some communication from her), this review never would have been posted. I didn't know this woman existed until this review hit; now she's accessible. My autistic child is STILL BANNED from this swim school for me not paying one month's tuition that was offered for free after I was in the hole of maybe $1100 plus in lost funding. I had to explain to her why she can't go, and she cried thinking she did something wrong while I waited for another swim school's waiting list for special needs clients to open. Thanks! This is literally the only negative review I've ever written.

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    Leslie & Mike

    Daland Swim School - My son waiting for his  lesson near clear pods with adjustable heaters next to the pool

    My son waiting for his lesson near clear pods with adjustable heaters next to the pool

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    Winter loving swim with coach Sarah

    Conejo Valley YMCA - Swim Lessons

    Conejo Valley YMCA

    2.8(22 reviews)
    2.9 mi

    So I have cancelled my membership and am moving on from this YMCA location. It was a good run and…read moreI will miss my mornings here and my friends and nice conversations. I am moving my office to Westwood so it is no longer practical to come here in the mornings on my way to work as they do not open until 6am. If they opened at 5am I could stay but that extra hour just does not equate to a doable commute. I just updated my review to 4-stars as the Y has finally responded to some of our complaints. They have corrected the issues causing us grief and seem to have staff here now that are receptive to the members requests. This is a welcome change; so in response I have updated my rating. And thank you for finally removing the locks on the windows so 1) we can get out in an emergency; and 2) too bad we had to endure sweltering Summer with no ability to open them. Now that it is Winter, it's not much help, but nonetheless it is noticed that you all finally responded to the members request.

    First let me say I am a big fan of the YMCA system and I give the employees and volunteers all the…read morekudo's in the world.. But.. The aquatic center can be absolutely brutal on the senses. It is a very nice building with a 5 lane overflow pool, a cooldown/special purposes pool, and a small extension of the main pool. The accoustics here are beyond painful though. I recently went to a swim meet here, and it must have pushed 120 decibels inside with the little girls piercing screams and the sound bouncing off of the non baffled walls. They really need to put some kind of sound absorption system or ceiling hanging pylons in this facility because the sound level is beyond real. I witnessed several elderly people covering their ears at times, and I myself, had to step out from time to time. Great programs I'm sure, but for swim meets, please, be warned and maybe take precautions.

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    Ready 2 Swim, LLC - swimminglessons - Updated October 2026

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