If you don't mind having your yard treated like a dirt race track and left full of divots from…read moremower wheels, and having your intelligence insulted when you bring video and photographic proof of poor work quality to the service provider's attention, and being threatened to have your account sent to collections after you disagree with the charges your service provider wants to collect in spite of damaging and poorly cutting your lawn....this is your lawn crew....
But if you believe that your lawn care provider should treat your lawn better than their own, and is obligated to correct mistakes made while performing a service that you are paying them a premium price for, or not accept payment at all, then please read on because I think SwiftNEasy is a lawn care provider that you should avoid.
I hired this company to cut my lawn twice a week and address the weeds that had taken root as a result of the home sitting vacant for an extended period. They came by twice a month, but outside of the day they showed up, the grass always looked like it was overdue for another cutting. I paid them $70 for spot treatments that were appearing to make the weeds grow more quickly than killing them. Faced with having to do weekly cuttings of an average sized yard at the tune of $240 a month, it became more economically feasible to buy my own lawn equipment and handle it on my own. So, I cancelled my service.
SwiftNEasy came by once during the 30-day cancellation period. In fairness, I cut it once during the period out of necessity, as they were unavailable due to "weather". Ironically, they say they do this to avoid damaging your lawn. But when they came... It was clear to me that they were in the "this guy isn't paying us anymore so we're going to spend as little time as possible" mindset. I had recently installed exterior surveillance cameras and happened to come across footage of this mindset in action. The guy operating the mower was literally racing across the lawn like a stunt driver, coming to abrupt stops, performing abrupt changes of directions, and in one instance it looked like he ran into the house. The weed cutter was moving just as fast. When I got home the next day to actually see the results... Divots all over the place, uneven edging along the sidewalks, weeds/ tall grass remaining directly in front of the house, and the grass under the tree in my front yard left untouched. I forwarded the video and some pictures of my concerns for their review, specifically saying that I didn't think that they earned their full service price.
In response, they sent me a bill for the full service price, telling me that the damage was due to the ground being wet and the damage happened in areas that were experiencing drainage issues. How insulting is that, considering it hadn't rained in 3 days and lightly when it did? So they offered to take $15 off the bill. I countered with $35 off, because I had to take time out of my busy schedule to go behind them to finish their work and repair the damage that they made. Here is where good businesses do right by their customer, and this is where SwiftNEasy failed to do the right thing. Instead of saying, "hey, we're really sorry about the experience, please pay the $25 and lets part ways amicably", They chose the "profits over people" route and threatened to send me to collections if I didn't pay the $45 in 14 days. So under threat of collections I paid the $45.
Are these the kind of people you want to do business with? I sure hope not. They will probably say that they did their job, but that isn't true. I have proof. And in case they try to say that I'm a bogus customer writing a bogus review, I again have the proverbial receipts. Feel free to Contact me at marshbrand@gmail.com. I will show email threads, photos, and a video, and I guarantee that after you see it you will NOT want to hire these guys.
