Have used Swiftneasy for the past two years to maintain my lawn Customer Service is great the service providers and courteous,efficient and provide quality service. They are worth contacting to get a quote for lawn care. Thanks Thomas Ketchum Customer read more

If you don't mind having your yard treated like a dirt race track and left full of divots from mower wheels, and having your intelligence insulted when you bring video and photographic proof of poor work quality to the service provider's attention, and being threatened to have your account sent to collections after you disagree with the charges your service provider wants to collect in spite of damaging and poorly cutting your lawn....this is your lawn crew.... But if you believe that your lawn care provider should treat your lawn better than their own, and is obligated to correct mistakes made while performing a service that you are paying them a premium price for, or not accept payment at all, then please read on because I think SwiftNEasy is a lawn care provider that you should avoid. I hired this company to cut my lawn twice a week and address the weeds that had taken root as a result of the home sitting vacant for an extended period. They came by twice a month, but outside of the day they showed up, the grass always looked like it was overdue for another cutting. I paid them $70 for spot treatments that were appearing to make the weeds grow more quickly than killing them. Faced with having to do weekly cuttings of an average sized yard at the tune of $240 a month, it became more economically feasible to buy my own lawn equipment and handle it on my own. So, I cancelled my service. SwiftNEasy came by once during the 30-day cancellation period. In fairness, I cut it once during the period out of necessity, as they were unavailable due to "weather". Ironically, they say they do this to avoid damaging your lawn. But when they came... It was clear to me that they were in the "this guy isn't paying us anymore so we're going to spend as little time as possible" mindset. I had recently installed exterior surveillance cameras and happened to come across footage of this mindset in action. The guy operating the mower was literally racing across the lawn like a stunt driver, coming to abrupt stops, performing abrupt changes of directions, and in one instance it looked like he ran into the house. The weed cutter was moving just as fast. When I got home the next day to actually see the results... Divots all over the place, uneven edging along the sidewalks, weeds/ tall grass remaining directly in front of the house, and the grass under the tree in my front yard left untouched. I forwarded the video and some pictures of my concerns for their review, specifically saying that I didn't think that they earned their full service price. In response, they sent me a bill for the full service price, telling me that the damage was due to the ground being wet and the damage happened in areas that were experiencing drainage issues. How insulting is that, considering it hadn't rained in 3 days and lightly when it did? So they offered to take $15 off the bill. I countered with $35 off, because I had to take time out of my busy schedule to go behind them to finish their work and repair the damage that they made. Here is where good businesses do right by their customer, and this is where SwiftNEasy failed to do the right thing. Instead of saying, "hey, we're really sorry about the experience, please pay the $25 and lets part ways amicably", They chose the "profits over people" route and threatened to send me to collections if I didn't pay the $45 in 14 days. So under threat of collections I paid the $45. Are these the kind of people you want to do business with? I sure hope not. They will probably say that they did their job, but that isn't true. I have proof. And in case they try to say that I'm a bogus customer writing a bogus review, I again have the proverbial receipts. Feel free to Contact me at marshbrand@gmail.com. I will show email threads, photos, and a video, and I guarantee that after you see it you will NOT want to hire these guys. read more

We took on the service of Swift N Easy through Home Advisor if I'm not mistaken October/November. In todayà ¢à  à  s competitive lawn care and maintenance, companies need to keep their promises to ensure they retain the trust of their customers. Which Swift had an outstanding pitch of how they were different and above all others. It would be safe to say that keeping promises to customers should underlie everything that a company does, and is at the core of customer service excellence. Customers understand that there would be service lapses and problems. Customers are ready to forgive if they know that the company tried its best, and that it would do anything to make amends. Customers must perceive effort and commitment from the company in keeping its promises to them. Breaking promises to customers is a sure shot way of driving them away, and ensuring that they never come back. We know that customers become profitable and loyal for companies that they like and trust and these feelings come about only when a company is able to do everything it said it would do at the start of the association. From day one Swift appears to find basic everyday push mower workers and bring them on with the sales pitch of obtaining clients. In a short period we experience service which appeared to have been conducted by the neighborhood kid working for $20. We experience their employee trying to obtain side work in the name of the Lord, from a worker leaving his riding lawn mow in my yard broke down for over a week. Eventually we got to a point of no return and had come to the conclusion that it was time to move on. Follow is my complaint of many to follow. Complaint A (Dorethea, I sent you pictures of our concern the last cut, hedges again untrimmed. The cut have the appearance of a kid trying to make extra change. Take this email as notice, if the next cut don't improve, its best we part ways. We having had a good cut since your son did the service. Not to mention, your guy broke a flower pot in the yard. So far we are not happy with the service) Nothing did to correct the problem Rental Propety below Complaint B - (Hi Dorethea, Okay, I just spoke with my mother in law, she stated that he trimmed the hedges in the back and left the branches on the ground, there is grass clippings and leaves in the drive and under the carport where he didn't blow clear. and here is a picture of the tree that a failed to even attempt and trim.) Complaint C - Yes, thats us. We don't think things are going to workout for us. We have come to the conclusion that you mean well and have great intentions. But, its obvious that you own and run the company with a bunch of more or less temporary or temp employees who are not vested, they are contractors, so their work or performance doesn't rest on their shoulders or the representation of their work. Just as I informed you that I had a guy doing our rental property who could just cut, and wasn't good at that. You were anxious to use his services to have someone to service your obtained customers. The reaility is we have received much better and at a higher level of service for less money. So, just as you thought it was necessary to charge $70 for a bush trim, we feel the service that we receive currenty is worth about $45 therefore your prices are to high for whats offered. So the next cut maybe the last. ***Also note that we have an unsettled flower pot bill that se will deduct from our next invoice. Last Call - Complaint D- Good evening Dorethea, again your guy was a know show, no call. At this point instead of continuing to waste one another's time. I suggest we just ended it now. I made it very clear from the beginning of what my expectations were. And you agreed that you fully understood and and would do exactly what you proclaimed that you would do. Well again my disappointment is beyond measure. NOW TRYING TO OVERCHARGE AND REPORT ME TO COLLECTION, FINAL BILL $4.85, which was paid, she claimed the price was changed after a agreed on price. Trying to collect $110 extra in late fees. RUN! FORREST RUN read more

Jon and Thomas of the Swiftneasy Lawn Maintenance provided excellent lawn care service. They were reliable, efficient. My yard and grass looked really good after they cut the lawn and cleaned the yard up. They also trimmed the bushes and cleaned the flower beds of debris. After they applied fresh, mulch the flower beds and areas around the trees look wonderful. They were very professional and cleaned up after completing the work. I have signed a contract with the company to maintain my lawn on a weekly basis. i highly recommend his company to care for your lawn and they are licensed and insured which is to me very important Dorethea read more