Took my old (2021) trusty for a service. Had really high hopes judging by the reviews (and price) …read more I wasn't in a hurry,left the bike with cyclehouse for about two weeks.
Work required: service, and upon furter inspection: new chain, new cassette, new break pads back&front. Asked for the tyre change (brought my own set)
Work completed by the shop: full (mid level £100)service + new chain & new casette, guys changed the tyres free of charge which I thought, was a nice touch.
Issues:
1. don't get me wrong, my bike wasn't super clean but I'd thought if you're changing the chain and cassette you'd at least wipe/clean the derailleur including pulleys as well as the hub & front sprockets down from the old buildup grease and dirt/gunk. It looks a mess.
Makes you think what is actually included in that 'full service'
2. Gears - after collecting and taking the bike for a test drive, noticed that rear cassette was grinding on two or three mid cogs, took it back for a "re-tune", now it's engaging on all but is very noisy and still grinding slightly on two smallest cogs.
I'm no expert but maybe slight frond derailleur adjustment would help?
3. Breaks - I thought I'll do them myself as it was a tad more expensive than I would normally pay for the pads; came to changing them and the rear safety pin is missing and I'm 100% sure it was there when I dropped the bike off at cyclehouse