had a parcel delivered in March 2025, it should have contained a pair of adidas spezials instead…read morethe parcel arrived in a clear plastic bag with Royal Mail emblem on it and safety first advice due to it being polythene, this was tied closed with a zip tie. on collecting the parcel from my neighbour as it airrived when I was at work I could tell instantly the package didn't contain the item purchased, it could clearly be seen through the polythene bag the parcel which should have contained trainers had been ripped open at one end. the company from which I bought these trainers off have to be the ones to raise the complaint and Royal Mail are still fobbing them off with "not enough proof, I have sent this company a video of my son opening the package as it was intended for him, and how the end of the box was shredded with no contents in, I have also sent the company I purchased from photographs of address labels etc that can be read and still this is not enough. I paid £155 for these trainers and as a single parent find it abhorrent of the post office that with the proof of how the item arrived, the address and senders information clearly seen on photographic evidence that ROYAL MAIL still refuse to pay the refund for the item which was in their care and not recieved. absolutely disgusting customer service, with a couldn't care less attitude, it makes me feel sick in my stomach that as a single mum I had to work over 10hrs to afford this treat for my son for someone in one at Royal Mail to dismiss this matter like it's nothing to do with them, they were paid to deliver a package, not an empty box in a polythene bag, it's disgusting and so upsetting to think I worked extra for nothing. if I could post a review with no star I would, my advice is DONT trust Royal Mail, their is nothing Royal about it, please use another postal service for parcels

Mind is an informal drop-in centre for people with long term mental health issues offering support…read moreand advice. The friendly staff offer leisure and educational facilities.

Mark Rogers is a small shop right in the heart of Wilmslow that does key cutting and stuff. You…read moreknow the kind of place - you can get shoes repaired there, you know? Weird, because I have never once in my existence considered getting some shoes repaired, but then I've never really owned anything apart from trainers and you surely can't repair those can you? Fair play to Mark Rogers, it's a good old local business competing with the more chain-style equivalent Timpson down the road, and local businesses are always worth supporting.