They sell you a Home Comfort Maintenance agreement for HVAC. But when you schedule an appointment for maintenance, Pro Plumbing sends you a text message MINUTES before the scheduled appointment time to cancel your appointment, because they have too many appointments and more important calls came in. The HVAC techs have been great. Customer service not so much. We canceled our membership and went with a smaller company that cares about their customers. One more thing, the electrical Techs do try and up sale you (a lot) watch out for this. read more

WE had a Commercial contract with this company. They broke it. We had a AC unit stop working, they came and said"you will need 10,000 worth of reparis and the unit is out of freon". We had another company come to check the same unit and they found no issue except a small electrical issue. Do not use them, they are dishonest. read more

had them out three times for water heater problems and it is still not fixed. it was very expensive also. called another plumbing company. this was uncalled for this one issue. read more

My AC stopped working. I called the Pros and Hunter Sawyer was at my house in no time. He found the problem and fixed it the same day. Thank you Pro Plumbing. You're the best!!! read more

I bought a system from them that did not work at all. They took it out and guaranteed in writing that I would receive the refund quickly. It has been 2.5 month and they still have not sent it. I had to file a complaint with he licensing board and they tell me to get a lawyer, which costs money. They just stole 13,500 read more

Never use this company. I have a neighbor with dementia with a clog in his sink .I saw a plumbing truck at his residence Monday morning. .When I checked on him , he told me he paid $530.00 to unclog the sink .He told me the sink was leaking when the water drained .I located the company he used and I contacted them Tuesday afternoon. They stated they would send out a plumber on Wednesday between 8 AM and 1100 AM.I called at 10 45AM and was told the time was between 2PM and 5PM.When the plumber showed up, he fixed the problem for another $118.There was no leak before the plumber came out the first time but leaked after the pipes were snaked. This company is over priced and unreliable .Stay away. read more

If I could give 0 stars that would be most appropriate. The office staff is incompetent. Promised interest free financing for 1 year, but put 6 months on paperwork, then 10 months I applied for 12 months and was approved within minutes and have excellent credit-no debt. The technician made an oversight in the condensation line-it stopped working 10 times the first 3 days after install. Thank you Hunter for fixing this. Thank you Jeff Byerly for your help. Still can't seem to get a receipt with efficiency ratings etc for the utility credit which most companies submit themselves. overall I do not recommend this company -it's been 3 weeks. I would never use them again had I known. Call Greg Honbair +1 (336) 248-7945 read more

Everything went splendid. Chad is the BEST! He greets you with a smile, & he's friendly plus kind. I would recommend this company to anyone. He got the job done. If you decide to go with this company ask for Chad. read more

When it comes to big jobs like this one, time needs to pass for me to give a well made review. I got a faucet, dishwasher, pipe under the sink, and new piping under the house, an industrial sink, and new hot/cold piping leading to that sink as well as drainage from there. My house is very old, and I believe, flipped before I got it, so there were many missing things that needed to be fixed before they started their job. It's been only two weeks. As of right now, everything was done well and it looks great. There is a one year warranty, but I don't know how will they will honor it because there hasn't been enough time to find out because nothing has had a chance to break. Everything looks and runs great. I'm very happy with the finished job, and the people were nice. I had their plumbers come, and later their electricians. I did have to pay extra for hooking up the electric part to the disposal (the disposal wire did not reach the new disposal, which is now in the center of the sink... the last one was to the left. Because of that the wire was short). They did include the price of that beforehand but it was not to their knowledge this was an issue at the time. They added a plug receptacle under the sink and a plug from the disposal leading to it. In other words, even though there was an extra charge, the kitchen was in much better shape when they left. They even gave me a discount due to the unforeseen problems, which I appreciate. There were unforeseen things that popped up as the job was done due to the house being so old. I'm not sure what some people are complaining about in the other reviews. Most of them didn't even have any work done. As for me, as of right now, I am happy with their job. Of course, it's only been a short time. If something goes wrong in the next year, and they do not abide by their warranty, I will make a re-post. But as of now, I am very happy! read more

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Always shop around. I guess these guys make their money off their $45 estimates. Their estimate was 4+ thousand dollars for 45 ft of pipe from the meter to the house. Estimate was 4x the next 3 estimates from highly recommended and licensed plumbers for the same job. The other estimates were spot on with OVER THE PHONE estimates on a job they haven't seen and none charged to come onsite to verify estimates for the job. All estimates were within $100 of phone estimate. The job was done for just under 1k. Never call just one contractor to get a job done and ALWAYS read their reviews. read more

Pro Plumbing - Plumbing Near Me - Lexington, North Carolina

Will never use this company again. They overcharged and we had to hire another plumbing company to correct their mistake.

Called this company to give an estimate for possibly rerouting some HVAC duct work through to another room. They were good enough to waive the fee to come out and inspect, and they insisted on inspecting the existing work as well. Ok, no problem there. Guy came and told my wife the duct work couldn't be routed into the living room, which I pretty much knew was going to be the case. Where the 1 star review comes in is when he decided to fear monger my wife by trying to convince her that all the duct work needed to be replaced to the tune of $10,000! And "I would get on that...I can schedule you for Monday..." No thanks, bub. Nothing I can't stand more than someone who tries to milk you for something that wasn't even an issue. Yes, the duct work is old and there was a hole, but then the gentleman lied as well to my wife, stating the hole couldn't be patched. Meanwhile, again, nothing wrong with my HVAC system currently. This call was for something completely unrelated to this. Anyway, thanked him for his time, and got a second opinion from another HVAC company who did patch that hole without trying to gauge $10k from me. About a week later, I went outside and saw that the guy had the nerve to put his magnet on my compressor outside to advertise. No thanks, pal. You can come get your magnet back. Stay away. Huge red flag for a company to come in on a simple inspection call and try to ring you up for that kind of money for something that wasn't an issue. Almost forgot to mention, he recommended a split unit for the living room, which I agreed with and had researched typical costs around $2500 or so for new installation. The quote from this company? $6000! I ended up going with Maurice's who did it for $3200 after tax. **I should also update this to address the owner's response, as I do appreciate your response was classy and dignified. I do understand suggesting things that could or should be done, but this was more than that. This was fear mongering for a high priced job. Overpriced at that. I'm sorry I forgot to mention that Maurice's not only patched the hole that your tech said couldn't be patched, but they also quoted all new ductwork, if we wanted to go that route, for $6,000. Far lower than the $10,000 quote from you. I understand price quotes can vary wildly from contractor to contractor, but that's quite a difference. read more

I hired ProPlumbing 1 month before my Brand New Home was to be delivered to my husband and I. We had reviewed everything in writing and obtained written estimates from the lead electrical, plumbing and carpentry employees at ProPlumbing prior to their start date of 8/25/2021, which was our settlement date. We delivered the bathroom vanity and some other materials that afternoon and ensured that the workers had everything the needed except for the bathroom shower kit because it was delayed from Lowes. We had that delivered to them the next morning by my husband. Overall, our experience was full of issues. The workers cared more about doing a good job than Thad did and Thad (owner) kept increasing the charges for work that was already included in the estimates because the workers who were completing the work were not the ones who did the estimates and there had been no communication between them. The first day plumbing was supposed to arrive, no one was there so that got delayed a day. We were on a very tight time schedule, which I was clear about verbally and in writing when I signed my contracts and provided deposits. The job was not done on time. It was 5 days late and ran into my movers trying to my stuff unloaded into the garage while the workers still had their tools in there and their truck in the driveway while they were still finishing the bathroom. Two of the workers stayed on Saturday before the move in date to catch up and try to finish the job, but Thad told them to leave because he didn't want to pay them time and a half. The owner was not the slightest bit apologetic or bothered by the fact that my project was late. He dropped in at my house at 5pm when my movers had just left and I had just collapsed and wanted to collect his payment! I couldn't believe my eyes when he handed me a bill for a total of over $28,000!!! He had failed to itemize the charges for any of the remodeling bill, even though I had asked him to do so repeatedly during the process. I even broke down the remodeling tasks by bullet points and asked him to place a cost next to each one or edit them as he saw fit so I would know how much I was being charged for what. He completely ignored my requests. Considering all of this, I declined to pay his bill that day and said I would need a day or two to review everything and then go over the invoices with someone in his office to ensure we were on the same page. I was finally able to come to a concensus on the final total with Ann in his office, who did a much better job being organized and providing customer service. I would not suggest this business to ANYONE for remodeling work of any kind! As I understand it, all of the good technicians who worked on my project, the ones who gave the estimates and worked extra hard have already quit because of Thad Hedrick's horrible treatment to them. To cap it all off, I had to have my shower re-caulked, my shower door was replaced, my bathroom floor had to be replaced and all of my base trim and molding was replaced 6 months after drywall damage was done to my brand new bathroom because Thad told workers not to waterproof the shower with Silicone like they wanted to and the shower doors were not hung right. The floors wer also not level when his crew laid them and he knowingly told then to lay them anyway. The total replacement and repairs I paid was about $2,500 and I have given Thad plenty of notice and time to pay me this amount since he doesn't have people to do the work (nor do I trust any of his people to touch my bathroom). I will give him until I return from out of town and then I am filing a case against him in small claims court for the full payment that I had to pay to fix his mistakes and return my bathroom to the brand new bath it should have been when I moved in. read more

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This is the worst company for quality AC and professionalism. We had our AC unit installed about a year and a half ago. It has stopped working twice during this time. We are still under warranty and they still charge $100 (even if it's a simple fix and even though it's under warranty) Our AC went out again. It took some time to get someone on the phone. When we finally got in-touch with someone we were informed they would be out to assist us the next day. This is the third day in a row they have failed to follow through. Do yourself a favor and do not use this company. Even though we are "under warranty" we will be finding a new company. I would be ashamed if I worked for this company. How are they even in business with all of these reviews. read more

DO NOT USE THIS COMPANY!!! I spent about $13,000 on a new hvac system and it's been a nightmare since we signed the contract. We feel like they sold us up. Their receptionists who answer the phone are unhelpful and rude. They put holes in the wall of our utility room to hang their tools and then claim the holes were already there. They didn't do the install correctly so it didn't pass inspection 3 times now. I've told them not to send Andy Willis out here because he's the one who did the hvac wrong in the first place and still they sent him to "fix" it. We're waiting for the inspector to come again. We know it will fail for a 4th time because Andy Willis didn't fix it code again. We now know the code because of all this mess. USE AURORA PLUMBING. We will be using Aurora plumbing from now on. read more

I bought a new HVAC unit in 2020 from Pro. In June 2024 it went out. I called Pro because that is where we bought it from. It has a 10 year ALL parts warranty on it, which at the time my understanding was if we had anyone else work on it it would void the warranty. The tech came out and said 3 different things were wrong with the unit. I asked how does 3 things go out at the same time? His response "I have no idea, I have never seen this before!" I was told it was going to be $1333 to fix it. I paid 1/2 that night after questioning multiple times why it was so high because I have the warranty. "Just what it is" is the answer I would get. I called first thing the next morning again asking questions on the price. I finally asked for an itemized bill. Explain to me why it's so much. I was told "we can't do that" "we don't do that." I was also told that I would be charged for using my warranty as a "warranty filing fee"... what is that?? Never could get anyone to answer that. They did come out and fix it the next day. Was here for a total of 45 min. NOT WORTH $1333!!!! Like I said unit is less than 5 years old and should not be causing this many problems or costing me this much money! They only post the good reviews on their website lol DO NOT USE THIS COMPANY read more

the worse!! do not use this company. can not recommend them!! nasty. rude, violent temper (alex) is never again allowed on my property!! paid $10,000. dollars for new air-conditioning system and it's stop running 4 times during hot summer months. over charge the customers random prices!! they didn't put safety valve on first and caused major water damage, causing the bedroom ceiling to crash down. it cost me $1200.00 to have ceiling repaired, no reimbursement yet, due to their negligence. product sold top of the line is obviously bad product or used parts. frequent break downs. winter system stop running, froze, no heat. this is the worse absolute to deal with!!! avoid them at all cost!! read more

Truly wish no one goes through what I did with this company! Charged me $50 to write me an estimate guy came out never sent me anything I called an called for 3 weeks no response so I called the main office an was told someone would call me 2 weeks past I kept calling the man who came out and no response called the the main office again and she assured me someone would call, no call or response again wish I could give them zero stars for the unprofessional way this company treated this situation!! What a scam wouldn't recommend them to flip a light switch on at this point!!! read more

Pro Plumbing did a very thorough job in replacing both our Heat Pump and our Water Heater. The visit was scheduled conveniently, and completed as quickly as could be expected. I was very impressed with everyone with which I had contact. The new water heater had a leak just after installation, but they scheduled an emergency return visit free of charge, and we've had no issues since. Similarly, the HVAC system had an issue with draining just after installation, and they scheduled an emergency return visit free of charge, and we've had no issues since. On the whole, I would unreservedly recommend Pro Plumbing & Electric, with the caveat that their busy schedule sometimes seems to result in minor issues being missed but immediately rectified, free of charge. read more

In my opinion, this group is grossly incompetent....at least when it comes to back office support. Lost payments, threats to sue for non-payment when payment was made, accepting double payment on an invoice that was already paid, etc...the simple service was performed adequately, but i would never recommend this group. In my opinion, they are either grossly incompetent or worse. Stay away. read more

A total rip off. I only wanted a simply kitchen sink faucet upgrade. I had purchased the the faucet and they wanted to charge me almost $400. Never again! I'll take my chances with myself before paying that. Beware and save yourself the $49 plus tax they will charge you for coming out to over price the simple work you ask of them. read more

Excellent people to work with. Have had them out here for several jods. Always very good communication, keep ya up step by step in what they are doing. The work is always top notch. read more

Thecompany has been good. Satisfied with the work and price. They stand behind their work and have made it right

Really??? They do not work with real estate and property management firms. really? so your market is only home owners only? that does not make any sense to those of us who are licensed and manage hundreds of properties. You just completed a job for us a few weeks ago and were paid immediately. We wish you all the best! In today's real estate market, I cannot understand your decision, but we certainly respect it. read more

I scheduled online for someone to come out on thursday. I did that over the weekend but called on Tuesday because had not heard what timeframe would be. so they tell me 2-5 which is a large window when you work during the day. I take the day off and had to take my son to an appointment as well. I got stuck in traffic and called a few minutes before 2 and told them I was not sure where they were but might be ten minutes late. The woman tells me they are still at a call so I tell her good we will definitely be there then. My phone was about to die when I got in so put on charge. I go to get it off charge at 3 and they had called at 2:30 and texted. Since I did not answer they say they are not coming. I had already called and said I would be there so it is stupid that you give such large windows and then someone does not answer right away you dont come. any other services they give me window and they come. they should tell people ahead of time if you are not by your phone when they call even though you have an appointment between a certain time they are not comin. everyone's time is valuable, not just theirs. read more

Absolutely a waste of time. Twice I have called this company and have been completely baffled by the lack of knowledge, experience of technicians with both air and plumbing, and awful customer service. Do not waste your time! The manager does not return phone calls after serval messages being left. Will take my business else where! read more

Like having an old friend over We have used Pro Plumbing numerous times and have never had a complaint. They are quick to respond and timely. The staff is friendly and they always explain the problem and solution thoroughly and effectively. I feel comfortable that I am getting the best service for the best price. read more

Where do I begin. I called and made an appointment over a month ago. My HVAC system went out. They came out and told me what they "thought" the issue was with my unit. Joshua Clayton suggested I get a new circuit board and told me it would be there by Tuesday, mind you it was Friday when he came out. The unit came almost two weeks later. 3 weeks later the unit went out again, same issue. However, I made an appointment 3 separate times for Mr. Clayton to come back out, he canceled each time due him stating he had a "tooth ache". Mind you I have a 3 year old son and it was freezing. A receptionist named Alisha was the nastiest person I could speak with to get someone out. When he did arrive he stated it was the circuit board fuse, then stated the thermostat was causing the issue. He asked to repair the thermostat for $400 after I paid $500 for a new circuit board. I told them I would find someone else. When I found someone else they noticed Mr. Clayton had left the old circuit board in the attic, they noticed the fuse was still attached. The new company told me they had gotten over on me because the issue wasn't the circuit board it was only the fuse. The new company only charged $140 to install a new thermostat. Watch out for them, they will get over on you, I called several times for a refund, I never got a response back. read more

Our appointment for a costly annual maintenance contract was logged for the wrong day, and I got up 2 hours early on my day off only to wait half an hour after the appointment with no word. I called to find out what the deal was, and was told they put in the wrong date. We had used PP with our previous home with acceptable service, but if the front desk cannot make an appointment properly, they are no longer worth my time or money. read more

I had a major toilet leak over the summer and Pro Plumbing was kind enough to send someone out on a Sunday to get it fixed. I paid for the job and the yearly service plan for heating and plumbing up front. I received a call in November to remind me about scheduling the service call, so I did. between November and the end of the year I was called 4 times to reschedule and point blank told that since I wasn't a "paid job" I would always get bumped. WOW! After the 4th time I told them not to reschedule the appointment and that I would not be renewing the service plan. I'll find someone else that considers my money just as good as someone else's. read more

I called to asked about changing a faucet to a new one I purchased. They could not tell me how much. I said as long as it isn't a lot because my daughter can do it when she gets back in town. They said it would be 45 to come out. Then the guy asked to check my bathrooms and water tank. I was like why because hubby is asleep in the master room. So he didn't check it or washer and dryer because I don't think he wanted to pull those big ones out lol. Anyways, he said let me.get u a Price and came back with 1k. He said water tank should.be flush every year. I was like WHAT. He said I know. Then he mentioned 800 something which I didn't pay attention to what that was about. I asked what about the faucet and finally he said 300 something so i OF COURSE SAID NO. Had remembered using Deese plumbing for my daughter which don't charge a fee just to come out and don't try to rip.u off. They said it would be 99 to 125. NEVER CALL PRO PLUMBING AGAIN . The ladies scheduling were real nice is the only good thing but they were also suppose to be here at 8 and the guy was sick. She called to let me know the other guy will be here in 30.mins but he was more like 45 mins.. I hate I had to pay 45 for that and wasted my morning and my afternoon. read more

The plumber with Pro Plumbing Heating and Air was punctual and seemed very knowledgeable but his quote was much too high. He provided a quote of $798 for my project. Knowing this was much too high from my knowledge of general home maintenance cost, I contacted another professional plumber who did the same exact job, even with a couple small extras like a cap over the old vent, for $225. After I sent the plumber away, I called the company to ensure this was an accurate quote. A representative of Pro Plumbing called me back and tried to justify the difference using advertising costs, health care costs and additional overhead. I can understand how this can raise the costs but not over 200% more. I believe Pro Plumbing would do a good job, but customers need to make sure to compare costs to avoid paying over-inflated prices. read more

I scheduled with their dispatcher a few days ago. A technician was scheduled for Friday morning at 8:00 am. I received a reminder call and voice mail the night before to make sure I didn't forget that the technician was coming out. On Friday morning I had a missed call while I was in the shower. I assumed it was a call saying that the technician was on the way. There was no voice mail - just a missed call. I called their number and someone said they'd call me back. After 15 or 20 minutes (not sure) i called again and was told the person I needed to speak with was on the phone and would call me back. No phone callback received. After another 15 or 20 minutes I called back and was told they had left a voice mail on the call this morning saying the technician couldn't make it and asked if they could reschedule. I'll look elsewhere for service providers that care about their customers. read more

Our bathtub at our lake house wasn't draining because of tree roots in the pipes. The plumber called at 2:00 pm to say he had a cancellation and could come then, so my husband drove from Winston-Salem and met him around 3:00. We didn't know how long it would take, so my husband left him there, asking him to call to let us know what he found and what it would cost. The plumber called around 4:00 to say he had found the problem, but he didn't give us an estimate at that time. He later emailed a cost of just over $1,000. It was not itemized. We then got an invoice for that amount, still not itemized. We called and left a message asking for someone to talk with us about the bill. No reply, so we called again. Again, no reply. The third time, my husband spoke with a woman who said she didn't know what the itemization would be, so then he spoke to the owner of the company, who also said he wasn't able to itemize it. Then he said we could come into his office for about two hours so he could tell us how it was itemized, "but we wouldn't like it". (No kidding.) Don't use these guys unless you don't care what they charge you or how they determine the charge. read more

I had contacted 3 companies the morning of our discovery of a water leak. Pro Plumbing responded quickly and the plumber arrived as scheduled. We had a Pressure Relief Valve and house shut off valve replaced and had a locating and repair of a water leak. The estimate was $750.00. Since we did not have additional company estimates we went with it and I believe it was fair. The locating and repair of the water leak ended up being quite extensive but their estimate never changed. What they quoted is what I paid. Plumber was very respectful of our home taking time to wear shoe covers, cutting drywall with a drywall saw instead of busting through with a hammer, etc. I will call this company again when services are needed. read more

They wanted to charge over $10,000 for a job that got fixed for under $100. Don't trust them. They are con men.

The initial visit went great, but when the technician arrived he said he had the wrong water heater. His boss brought the correct one several hours later, I expected an install in about four hours. I was wrong: From 10.m. until 9 p.m. one guy struggled to install my water heater. To add insult to injury, the guy asked me to sign as installed. I did, but unknowingly, he had not finished. I looked at my walls in my storage room, and there was red caulk smeared on the wall. Of course it needed to be painted. I called to complain and the guy who answered said, oh he needs to come by and caulk to finish. I took another day off without pay and the guy showed up a couple of hours late. He drilled my outside wall for 30 minutes. Now I didn't know he was working, he never called. Then he buzzed me and did some work inside. After an hour or so, he said he was finished. I didn't know what he needed to do. I paid promptly and in full. Maybe I shouldn't have. Buyer beware. read more

As far as I am concerned this company is a rip off. I had called and asked for a ballpark price on snaking out a sewer line. I said I understood they would not be able to give me an exact price. I was told they would have to come out in order to give any type of price. The top to my outside sewer clean out would pop off when the toilet flushed or a large amount of water was run and then run out of the clean out. This would indicate to anyone that the clog was after the clean out. When they arrived he wanted to check the water pressure, hot water heater, the inside pipes and under the crawl space. I explained that the inside drains were fine and the sewer lines from the inside of the house to the sewer clean out had been replaced less than three years ago that I only needed a price for snaking out the sewer line. He insisted they could not give me any price until they had checked the pressure, hot water heater and inside plumbing. After spending a enormous amount of time checking problems I didn't have, they gave me a price of $300.00 to snake a line that is less than 40 feet and recommended that we spend an additional amount to run a camera first. I didn't even let him finish with the other items he thought we needed to do and told him to leave. I wasted $45.00 on a service call and time off work for what I consider to be a rip off. I called another plumber who was there in less than 2 hours snaked out the line as I ask charged me 1/3 of what Pro Plumbing wanted and everything is working perfectly. read more