DO NOT COME HERE AT ALL. I REPEAT. DO NOT COME HERE!! If I could give negative stars, I definitely would! Thank God I didn't pay for the service. I decided to try out this place since I am a Goodlife member and you get 10% off the service. I called earlier to ask for the cost of a basic conventional oil change, and the guy on the phone said $25.99. I thought that was odd since that's quite cheap! I decided to go the next day anyway to try it out. I went inside the shop and the guy at the counter said that cost of conventional oil change is $45.99. Not sure if the guy on the phone said it wrong and trolled me or if I had heard it wrong, either way, I went with it since I would get a 10% off at the end. The guy asked for my car model and then proceeded to drive my car into the garage. They opened the hood and within a minute the guy came back to me and said that my car needed synthetic oil (which is $20 more and pricier, but better in quality. This I knew). I told the him that I have always used basic conventional and that it even said in my car manual. The guy then said, "Well, sure, but I could put cooking oil in there and our company will not take coverage of it if anything happens". This is COMPLETELY UNACCEPTABLE. HORRIBLE CUSTOMER SERVICE. Basically, he said that he will only care if I purchase the synthetic oil. There's really no choice for me here. If I ask for conventional oil, it will probably screw up my engine because who knows what he will put in there (e.g., cooking oil as he had mentioned). I decided to NOT go with this service and just asked him to give me back my car. RIDICULOUS. They definitely just lost customers. read more

Do not go Mississauga location, They are unprofessional people. They put 6.1 litter oil in 4 cyl car. They charged me extra for oil and I paid $800 to fix my car. Extra oil damage my car read more

CAUSED ENGINE DAMAGE, STOLE A PIECE OF MY CAR, AND TERRIBLE QUALITY Came to Pro Oil Change for a synthetic oil change a couple of months ago. Today I decided to go to the dealership for an oil change and was informed by the mechanic that the oil in my car was CONVENTIONAL OIL. My car ONLY takes synthetic oil and upon further investigation, the mechanic concluded that the usage of regular oil surely caused permanent engine damage. He also pointed out that the oil filter used was of sub-par quality and was only rated for 3000 KM (synthetic oil & filter change in newer cars like my 2016 Mazda are recommended every 7,500 - 10,000 KM). The oil change shield was also MISSING. The bozos working here took it off and never put it back on. The people working at this shop DO NOT CARE about your car. DO NOT GET AN OIL CHANGE HERE. Aside from the fact that they RIP YOU OFF by putting conventional oil in your vehicle instead of synthetic, the oil & filters they use are of terrible quality and will cause more harm to your vehicle than good. Saving $10, $20, or even $30+ getting an oil change here is NOT WORTH IT! read more

I come here for my oil changes using a Groupon deal. My experience with them is very good and the staff are always nice and quick. On a side note, because my car only requires conventional motor oil I don't need to pay extra for synthetic however if it was the case, even with the Groupon deal it might be more economical to take it to Honda or wherever you do your services. read more

Even after paying Groupon $25, this oil change charges another $10.60. I had no idea. This is not cool. Will never return. Btw, the guy with the long hair seems shady and was whispering with a worker, when I was the only customer there. What's up with that? I wouldn't let them upsell me on filters or anything else. read more

I didn't have the opportunity to get an oil change. I bought a groupon which stated you had to wait 48 hours to use. Which I did. When I got there they first tried to tell me "you can't use this you bought this yesterday" so I said no, it's been 48 hours. Then the guy said "well you need to wait 72 hours to get the oil change" that it was "groupon policy" and there was "nothing they could do". When I contacted groupon they said it wasn't true that they should have honoured it. I got my money refunded. Clearly they don't need (or want) my business. read more

Have used this place a few times, but never checked their work before. Windshield washer fluid was not topped up, as the bill had stated that it was. When I got home, my husband put in 2.5 litres of fluid. Secondly the oil level exceeded the recommended maximum fill line by at least 1.5 litres. If my husband had not caught this error, the engine of my 1 year old SUV would have been damaged. This was only my vehicle's 3rd ever oil change, as mileage is only 24k. He had to take it right back and have them release the excess oil...but only after an argument from the technician, who tried to claim it was "no big deal". Look it up Mr. service guy and see what damage excess oil fill can cause an engine! Will never go there again, even though it is close to the hospital and handy to go to after work. I will be sure to tell all of my co-workers about this experience as well. read more

STAY AWAY! DIDN'T TIGHTEN DRAIN PLUG RESULTING IN ENGINE DAMAGE! I would like to report the horrible and disgusting experience that I had at Pro Oil Change located on 4140 Erin Mills Pkwy, Mississauga, ON. I went there on 23-February-2018 at 6:10pm to get an oil change for my 2009 Lexus IS250 which had 165213 kms at the time. I had a $27.00 groupon and was told that my car takes extra oil and premium cartridge filter so I had to pay $29.23 extra. I agreed and they proceeded to the oil change. I paid a total of $56.23. The Manager/Upper Tech mentioned on my receipt is Kyle and the Courtesy/Lower Tech mentioned is Austin. During the oil change, I was told to have my cabin air filter changed as it was dirty. The amount quoted was $44. I had bought the cabin air filter a week earlier at NAPA for $18. I declined having the cabin air filter changed. The oil change was done and I left. The car was not driven extensively after the oil change but I had started to notice an increased engine noise during idling around three months after the oil change. On August 2, 2018 as I was driving on the Hwy 401, my engine oil LOW light came on and I exited highway and pulled over immediately and switched the car off. The car had 169510 kms, roughly 4000 kms after the oil changed. I called a taxi and bought engine oil from a nearby Canadian Tire. When I checked the dipstick, it didn't show any oil. I put around 4 liters of oil till the dipstick showed normal and drove home. The next morning, I went to Canadian Tire Express Service for an oil change and inspection. Told them to show me if they see any engine oil leak. They lifted the car and called me to show the loose drain plug from where the oil had leaked. I was shocked. I have babied my Lexus, it is lowered so no one can get under it while parked and there have been no work done on it by any other shop after I got oil change from Pro Oil. It is hard for me to believe that an oil change shop can forget tightening the drain plug by mistake. It had been purposely done by the guy who performed the oil change, probably because he was either pissed off because I declined the extra service or jealous and got fun from causing monetary damage to others. The damage to my car has been done and I request others to stay away from these scammers who employ untrained and irresponsible children at their business. $56.23 for an oil change that ruined my loved car and caused me so much distress. Never again and would not recommend to anyone for any store of Pro Oil Change. read more

This is by far the worst place to change your oil. First off all the guy with the gray hair and glasses is rude and has no customer service skills. I started going to them because the price was cheap and the service was fast but I recently noticed their prices increasing. So today I got an oil change and asked the guy why so much if last time I paid less and the time before that I paid even less? The kid working replies, not even in my conversation " your oil filter is premium so it's an extra 5 bucks," not knowing that I worked in autoparts through highschool. I knew this not to be true so I called my old boss who still owns the autoparts stores and asked for a price for oil filters, he gave me an economy line price of $5.45 and a premium one for $6.50. Right then and there I told him to not lie to me so I made the call in front of him, which he also tried interrupting while I was on the phone. So I realized these guys are not experienced and lacked knowledge. I recommend people to do their research about these oil change places, it will save you money. Overall this place sucks. Erin Mills Parkway location. read more