I visited Pro Nails Spa on Clifton Blvd. for the first time in late October 2024. I was in a rush because I came during my lunch break so I needed to be back at work in time. I came for a regular (basic) manicure which took a little over an hour. I got a pink non-gel nail polish. It cost $27. My nails were done reasonably well but some parts of my nails could have been cleaned better (some little bits of loose skin on the sides of my nails were left behind). My cuticles were taken care of well. The painting of my nails were done well and a clear polish was added at the end. Overall, this is a solid nail salon that is affordable (average cost) and efficient (quick). I can see myself returning back in the future for another nail service. **** GOAL of 150 reviews in 2024 - 113/150 total reviews in 2024 - 762 total overall Yelp reviews - Reviewed on 5 December 2024 read more

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BEWARE! Do not go here! There was no customers for a reason. The customer service started out shaky by the lady being annoyed I didn't want to get my nails done just a pedicure. I told her not this time. She asked again I declined and then she started speaking in Vietnamese aggressively. This is a very long story. I will say the employee intentionally messed up my pedicure, they refused to compensate me for my time and money I paid. Then became very disrespectful. I chose what and how much I want to spend with a business. You should be grateful I want to patronize but then you sabotage me, ask for payment get it but when I hold you to the standard of good service and work you refuse to compensate for incompetencies. Spend your money somewhere. read more

It was absolutely disgusting, prescription bottles everywhere, takeout bags and drinks too. No ventilation due to being clogged and dust everywhere, not to mention nail clippings all over the place I wanted to throw up. How can this place be allowed to be open. read more

August 18, 2025. 52 years old first time I ever walked out of a nail salon. I don't even know where to begin. The whole experience was horrible. After about a half hour of nothing being done and prices keep going up and up and up & 1just watching her iPads. One lady even said hey I don't make the prices. I just work here. if you want any type of personality, correct prices or anything else just stay away from this place read more

I came looking for a gel removal and manicure. The service started fine until she began applying color. The white was clumpy and left bubbles. She applied the blue haphazardly and poorly cleaned it up with acetone on a brush, which dried my fingers. Another customer came in and she began to rush even more to finish the service. I wish she would have told me at the beginning that she isn't able to do artistry on nails. A second nail tech had to come assist with the "hearts" and it wasn't much better. The clear coat was applied way to early and caused the colors to smear. $43 for something I went home and took off right away. read more

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Got a medi/pedi on 6/15/24 with gel polish so why is it chipping on 6/19? Gel has ALWAYS lasted till it's soaked off. If I wanted chipped polish I would've gotten regular polish and would've spent over $100. I would give them zero stars if I could. I'll never go back and I will never recommend this place read more

Pro Nails Spa - Chipped gel polish - Nail Salons Near Me - Cleveland, Ohio

terrible experience. literally left out crying. owner/manager is rude and disrespected (older man). disgusting establishment

I absolutely love coming here. I just moved back to Cleveland and needed a new nail tech and they do a wonderful job every-time I am there. Definitely recommend! read more

Pro Nails Spa - Full Set w/ Gel - Nail Salons Near Me - Cleveland, Ohio

had the worst experience of my life this past Saturday. I've truly never had a great experience here, but sometimes I'll pop in when I'm in a jam. I went in this past Sat to get a pedicure before a wedding I had to attend. BIG MISTAKE! The lady who did my pedicure was a shorter older lady and the whole pedicure was just very careless. The dye from the bowl had stained my foot which I was concerned about as I had to attend a wedding that evening. So she told me not to worry. She proceeded to scrub the top of my foot and leg with the pumice stone that is used to scrub callus' off the bottom of your feet. Definitely NOT supposed to be used on that part of your foot. It physically hurt. I felt like I had tiny little cuts all over the top of my foot. For some reason I allowed her to continue the pedicure. Again, very careless. Pulling my foot towards her, barely touching the nail polish brush to my toe nails, etc. I was visibly upset but no one, including the owner, seemed to care. I was charged $65. When I returned to my apartment, I started breaking out in a rash with hives. I called the owner to tell him how upset I was . He told me the only way he'd do anything was if I came back and showed him. I told him that wasn't an option because I needed to get to a wedding but I'd send over photos. He said he wasn't interested in a Photo and refused to refund my money. The rash has continued into today and is painful and itchy. I'm concerned I will get an infection now and the owner was absolutely not concerned or apologetic at all. This place is awful! I would never recommend anyone to come here. And I will never return. read more

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I use to love coming to this place BUT NOW I avoid it. They harass you in to getting gel nails after constantly and repeatedly telling them NO GEL NAILS. It's annoying and borderline harassment. After asking me if I wanted gel nails constantly, I gave in a said yes . 2 weeks later, my gel nails are chipped. I'm PISSED.I took my daughter there to get REGULAR ACRYLIC NAILS. They harassed me multiple times about getting her gel nails. I constantly told them NO, Please regular polish.As I was sitting in the waiting area for her to finish, I constantly kept hearing the gel machine beeping. I looked up and IT WAS THE OWNER GIVING HER GEL. I was PISSED. I paid my expensive bill and did not tip. I know this place is in a perfect location, but please avoid unless you want to be harassed and manipulated in to getting GEL NAILS. read more

I've been coming here for years. This is my go to place for a full set that's good quality and won't have me sitting in a chair for 2+ hours. Chris always does an awesome job. read more

Beautiful work! Always what I wanted very friendly very professional. Pink blue purple

My friend recommended this place after her and her sister have been here twice for acrylics that we beautifully shaped and colored. I was so impressed with the craftsmanship of the technician, John. He was pleasant and knew his craft. He took his time, yet the appointment was very quick and efficient. Salon has a down to earth vibe. Can't wait to come back! My new place for nails!! read more

Pro Nails Spa - Beautiful oval shape. Couldn't have been more perfect of a fill. - Nail Salons Near Me - Cleveland, Ohio

Pro Nails on Clifton and w 117 service menu The service at this salon is so awful. They tried to force me to keep my feet in burning hot water. Threatened to kick me out if I did not leave my feet in the water, gave me the wrong color polish and threw the hottest towel of all times on my legs after the 10 second massage and began laughing immediately after doing so. They just were not caring at all and charged 60$ for terrible service and 1st degree burns. I'll never go here again after today no matter how bad I want a service done. I've had my nails done here before as well and don't even get me started on how bad they drilled my real nails down and laid all the acrylic on so thick my nails looked like turtle shells were placed on top. Don't risk a fungal infection or getting burned going here read more

Pro Nails Spa - Pro Nails on Clifton and w 117 service menu - Nail Salons Near Me - Cleveland, Ohio

Was searching for a nail salon near me and made the mistake of coming here. I called to make an appointment, but the owner said they only take walk-ins. After coming in, they were completely packed. I wrote my name down and waited about an hour. No one approached me to tell me how long, no one greeted me either. The owner, also working on nails, answered every phone call on speaker. There were only TWO other employees working. After one of the employees came to the desk to call the next person, they called the person who came thirty minutes after me. I told them I was there for an hour, and they said the owner crossed my name out, acting as if I've been taken care of. I got my nails done by one of the employees and my nails were not it. I gave a larger tip because I felt bad for her being overworked, but my nails literally chipped the same day. The gel didn't even reach the tip of my nail to protect it from chipping, nor was there gel on the sides of my nails. Absolutely bummed out that I even wasted my time, money, and energy for a place that could not care less about their customers. read more

Pro Nails Spa - Nail Salons Near Me - Cleveland, Ohio

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The owner runs a really poor operation. It takes forever to get served, no communication, lousy products, and you really notice the difference when you go to a different nail salon and the results are night and day. The technicians are kind and wonderful, but they don't enough supplies to do the job correctly. The vibe of the place is like the salon is going to go out of business in the next few weeks, so lights don't work, not very clean, you just don't feel good going there. read more

I've been coming for years and it's only gotten worse. I've heard the owner Chris lie on the phone constantly about the wait to people. They have 8 pedicure chairs and lucky if two people working. It's understaffed but they don't admit it and they rush and do a shitty job because of it. Only reason I come is it's so close but I think this will be my last time. Almost an hour sitting to get a polish change with only two other customers. read more

If I could give it zero stars I would they are very rude and act like they don't even wanna do your nails he even suggested that i go somewhere else i got a gel manicure and it looks horrible he rushed through my nails. horrible customer service as well. read more

Pro Nails Spa - my son could have done a better job than this. - Nail Salons Near Me - Cleveland, Ohio

Dawn at pro nails had my nails lifting and pedicure was not to my satisfaction not good service

I was a little skeptical of the salon from the reviews, but a friend had nothing but great things to say about Chris from the couple of times she went. Ty did my nails and she was phenomenal. Her attention to detail and cleanliness was lovely, and she checked in throughout the whole time to make sure I was comfortable and liked everything. A couple of new people have started working at the salon in the last month and they clearly are great at what they do. I would definitely give them a shot! read more

Pro Nails Spa - Gel acrylic fill - Nail Salons Near Me - Cleveland, Ohio

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I've been a loyal customer here for quite some time, and after the appalling treatment I received today by Chris, the owner, I will not return. I have never been treated with such rudeness and disrespect by a business owner, and Chris's attitude is in part the reason his business has such terrible reviews. Upon arriving at the salon for my appointment, I was told that my usual nail tech had car issues and couldn't make it. Chris, after a wait, did my nails instead. Among other things, Chris proceeded to rush through the process and cut me twice with zero apology. As shown in the attached photograph, Chris aggressively and sloppily cut my thumbnail in such a way that the edge is completely jagged, and the root of the nail is cutting into my skin. I expressed my concern, and instead of apologizing, Chris proceeded to berate me for how "picky" I am and yelled that he will "never do my nails again." I calmly responded that I did not understand his reaction, and he continued to yell nonsensically as his employees sat there with their heads lowered, some shaking their heads. I walked out of the salon as he continued to yell. I will say that Kent and Betty have done an exceptional job on my dip manicures in the past, and this review has nothing to do with either of them. read more

Pro Nails Spa - The business owner, Chris, considers me to be "picky" because I was displeased with his work, shown here. - Nail Salons Near Me - Cleveland, Ohio

I've given this place my business for far too long. There are a few nail techs here that are great and put the care and time into what they do and that is the only reason I have stayed for as long as I have. The owner just doesn't care. He is obviously more concerned with getting people in and out than the quality of his work. He doesn't even treat his clients with respect. They charge inconsistently and I just can't throw my money away anymore - especially to a business owner that clearly has no integrity in what he does. Have a nice life, Pro Nails. read more

Pro Nails Spa - The photo speaks for itself. - Nail Salons Near Me - Cleveland, Ohio

Chris Was welcoming and very nice ! I recommend ! I will be returning ! he was vety helpful on what to pick because I didn't know what too pick and he was jolly and funny lol read more

My nails after 1 week! The owner did my nails and he did a terrible job! This is supposed to be dip powder! I've never had dip that chips like regular nail polish. My nails look awful! I paid $60 for what!! The owner simply doesn't care about anyone but himself. This isn't his first time messing me up. My fault for going back! Take your business elsewhere! All he cares about is money. He did my dip on literally 15 minutes! read more

Pro Nails Spa - Nail Salons Near Me - Cleveland, Ohio

I'm new to the area and was nervous about finding a new nail tech. But I found my new go to place! I loved my nails! I had them for about a week now and they still look so good. I've got so many compliments. The nail tech that service me was very friendly as well as the owner. I will be for certainly getting my nails done here each and every time. read more

Pro Nails Spa - Nail Salons Near Me - Cleveland, Ohio

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Every time I go they do not do a good job! It's close to my house and I try a new person each time because some people are not the best and some are better... you never know... we'll the last time I got dipped nails and the OWNER did my nails. Smh this is officially my last time! He didn't do my dip right! My nails already looked like they needed a refill and I just paid 45.00! The owner is very rude to customers and his employees. I only recommend Melissa Diaz because of how she is with customers. Basically pro nails is not worth it! I don't understand why the owner is so rude! nasty acting! And not professional... read more

Pro Nails Spa - Dip nails.... ONE WEEK LATER! done by the OWNER himself... and I work at a office job.. - Nail Salons Near Me - Cleveland, Ohio

Forget the nails. Literally nothing about this place is worth dealing with the insufferable owner. He's always been a douche but my last experience with him might be the worst. A Muslim woman called to ensure that her services would be provided by a woman because she could not be served by a man due to religious reasons. The owner Chris was obnoxious about it as usual. telling her he has "man, woman, and half-and-half". I don't know why the guy is such a piece of crap but there's 28 places to get your nails done within ten minutes of Pro Nails so pick one. Not the one at 117 and Franklin though bc he owns that too. Enjoy! read more

I paid $64 for "just polish". I asked for a gel manicure and a gel pedicure at 635pm the salon closes at 8pm. There were people ahead of me so I expected a wait. I was never given a manicure, no cuticle trim, no hand soak, nothing. I was then sent over to a pedicure chair and left for another period of time with no foot soak or anything. I never did get my feet wet until he sprayed cold water on then to rinse them off, again no cuticle trim no massage, nothing. This was never communicated with, I was never asked if this was okay with me. Don't get taken advantage of here! Skip right over this option for nail salons! Save your money for a better experience! read more

I would give them 0 stars the worse service even worst customer service guarantee your nails will be sloppy

Had to go here because it was last minute. Got a dip manicure last Saturday. Three nails already chipped.

Worst experience I've had. I got my nails done the other day and already lost 3 nails. There was no clean up at all of my nails they just through polish on and not even a double layer just 1 of the dip. I called they said all they would do is fix the nails that fell off. They refused to replace the whole set or give back my money. $60 down the drain. Do not recommend. read more

Pro Nails Spa - Nail Salons Near Me - Cleveland, Ohio

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BEWARE ........ Went to Pro Spa nails on the 6/6/18 and got a pedicure by a woman name Christan or Christiana and had to go to the hospital on the 6/8/18 due to toe pain. I got acute paronychia due to her aggressively pushing my toe nail down with her tools. Luckily the doctors said I caught it in time and antibiotics and soaks should help. If this does not work then I will have to get surgery to drain it. I went to speak with her privately outside the salon on 6/9/18 because I didn't want her to lose business for what I thought could've just been a harmless mistake. As soon as I told her what happened she proceed to get loud and offended brought the manager back there because she thought I was serving her with papers to sue but I was just showing her the print out my doctor gave me so I can show her how real this situation was and how severe it could have gotten. She said it has never happened before when she has did other people toes and I proceed to tell her that it's a first time for everything that's why I am here. She had no compassion or remorse for what she did. Then said that she never did my feet just a polish change. When a polish change is $10 but I paid $28 dollars for a pedicure. Then she said that I went somewhere else got a pedicure then came there and got my toes painted. Do you know how dumb this sounds? When I showed my bank statements on the date I came in and when the manager chimed in and said he remembers me coming in for a pedicure Wednesday, then she said she did do my toes but because I didn't say anything that's my fault. When the doctors because THREE of them took a look at my foot they said whoever did my toes was pushing down way to hard they can tell from the impact it caused on my toenail, that it opened up a wound and it caused an infection to get inside. My doctor said her tools could have been dirty also. All I wanted to hear was "Sorry I didn't know I did that" but she proceed to say she doesn't make mistakes like that and she doesn't care. Anyone who has ever gotten their nails or toes done can contest to a person doing there nails aggressive or nipping their cuticles with their tools at least one time in there life. But for you to say you've never made a mistake doing nails means you've done it before and I'm just the first person who has went to the hospital because of it. Google it and be careful. I wasn't going to post because I thought I could talk it out with her and she would be a little remorseful and compassionate and I can move on and never go back there. I'm posting because I would hate for this to happen to someone else now I'm terrified of pedicures now because of what happened to me going to this shop. People think it's okay to do fucked up things to people, and laugh about like karma doesn't exist. It may not get you now but when it do, it's going to be ten times worse then what you did to me. I would not recommend this shop, but if you do go take what I wrote into mind and be careful. read more

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This is usually my go to place but walked in today and less than half the staff had masks, non of the guests did, and there was no social distancing at all. If these safety measures aren't being followed I wonder what other cleaning procedures they are ignoring... read more

My appointment started with me walking in and getting assigned to a pedicure chair. Station 8. I did not see the numbers on the chairs they were close to the ground way below eye level. I asked where chair 8 was and the manager Chris responded rudely "next to 7." I'm not stupid I didn't see the numbers. The woman who did the pedi was very thorough and did a fine job. She was very forceful in getting me to do my nails too. I acquiesced and sat with Chris. He failed to change his gloves between the lady before me and I. He burner me with the dremel on 4 separate occasions. His work is substandard, I have sizable gaps between the acrylic and my cuticle. My actual nail sticks out on corners. Yet he was very egotistical when bragging unprompted about his over 20 years experience. He is not a conversationalist I tried to make small talk and he ignored my attempts to be friendly. Literally had no response to my gentle banter. I was uncomfortable and felt unwelcome. Regardless I tipped over 20% but I will not be returning. There are no discounts for a mani pedi combo. The upcharges on every little extra are staggering. $15 more for gel and $20 more on UV. $15 more for French tips. A pretty awkward experience. I paid $94 with tip for my services today. read more

Pro Nails Spa - Real nail hanging out past the acrylic. - Nail Salons Near Me - Cleveland, Ohio

I had a great experience here! I went the day before Christmas Eve, so I had to wait for almost an hour, but the place was packed so I understood why. The owner apologized multiple times for the wait, which I thought was nice. My nails look great- I got a gel mani. It was $30 which I think is a pretty standard price. read more

Pro Nails Spa - Nail Salons Near Me - Cleveland, Ohio

***review update*** I decided to come back to this salon after having a pleasant experience the first time only to learn these people are complete crooks. I went in for a mani pedi which ended up costing me around $101 with a tip, after I left they charged me $36 unauthorized! Someone obviously memorized my card information and charged it again! will never ever come here again and I will advise everyone I know not o come here! What a shame This is a brand new nail spa in Lakewood, the location is so convenient and it's very clean. I've been struggling to find a good nail salon (I'm kind of a nail snob) since moving to this side of town and I will tell you this one really impressed me. My nail tech was the manager Chris, he did an amazing job and was very patient with me. My finger tip got cut off last year so my nail grows in strangely and he was able to make it look normal which made me extra happy. You could tell they were a little bit overwhelmed with how busy they were, but the wait wasn't as long as I expected (I was a walk in). You could tell they were all doing a job and not rushing even though they were veryI will definitely come back to this salon. Thanks again Chris! read more

Extremely horrible service. They do not take their time so your nail shape will be completely off. Mine are crooked and all different lengths. The gel polish is on my skin so it's already starting to lift and their are bubbles. Horrible horrible job. Not to mention it was $40 and didn't even include cuticle oil, a hot towel, or anything. read more

I have been struggling to find nail salons in Cleveland that do the powder dip manicures. I gave Pro Nails a shot and will not be returning. There was no base powder applied, 2 layers of color and then a top layer of gel polish. You can still see my nail underneath the color and the gel top coat is chipping off already. Not to mention my "manicure" consisted of about 2 minutes of him cutting off cuticles. My friend and I went at the same time and were done in 30 minutes (he worked on both of us at the same time) I paid $50 for this manicure, whereas I have gone elsewhere and paid $40 which included a base layer of powder, 2 of color and a top of powder, as well as a full manicure with oil to finish. This was a HUGE waste of money for me. read more

Pro Nails Spa - Nail Salons Near Me - Cleveland, Ohio

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I was so excited when an affordable nail salon moved into my neighborhood so I took advantage of their 20% off promotion and visited during it's first month open. They were extremely busy and I had to wait, which I had no problem with. Who wouldn't take advantage of such a good deal? When it was finally my turn, the manager, Chris, gave me a gel manicure and it was great! He was hilarious and very welcoming--I had a wonderful experience and could not wait to return. I went back over a month later and unfortunately had quite the opposite experience. My nail technician was nice but not attentive. While she was working on my nails I had to ask her three times to fix things that I was not happy with. She did so happily, but I could have gone on and decided not to waste my energy on it. Some of my nails are square, some are rounded, and most are lopsided and uneven. Today is the 7th day that I have had my gel manicure and two of my nails have already chipped (the gel I had previous to this had lasted three weeks with no chips). I got the manicure last minute for a baby shower and did not have time to return to the salon. At this point, I would rather eat the cost and go to a more reputable salon to get my nails fixed. I will not be returning to Pro Nails. read more

While they did a nice job with my nails, the nail technician I had (twice) was rude to me, making fun of me.