My impression of this ACE hardware in Crystal River FL is not from a single visit. It is a…read moreconglomerate review from several visits over time, and the experience has been uniquely the same overall, and have been great each time. When I do reviews that are panoramic-that is an overall picture, so to speak, I would make concession if on an occasion an experience was bad or whatnot. I would chalk it up to someone may have had a bad day or something, because we're human. Honestly, I haven't ever had to do that with any of the times that I visited this place. Employees like Joe, who've helped me with hardware and with his peripheral knowledge on what I was coming in there for, was both time saving and relieving for me. Also including cashier Lynn, and others I fail to name, really do make ACE such a friendly and welcoming environment. These team members and others there are exceedingly exceptional. You can tell these are people who care about what they do, the impressions that they give, and they take pride in what they do. Kudos to them and other staff. I've always liked the "mom and pop" feel of these hardware stores. Obviously, their prices are a bit higher because they have to compete with the big retailers and the ones online, no names need mentioning. That is too bad, and it could be easier for some to go elsewhere, but the trade off is not getting quality service. That is not an equalized trade-off at all in my opinion. So, person's like Joe, and service members there, have recognized that people would rather come to pay a little more to get their consistent quality customer service. Also, customer based relationships with contented consumers are developed that way. They establish a loyalty to them and familiarity. Further, Ace has a loyalty program and discount flyers often. I hope these places continue to stay around for the long hall.

one of the most helpful and the Ace store is well stocked with everything you need to get started…read moreon your DIY home project

I ordered and paid top dollar for 20 yards of road base and it came in a 17 yard dump truck that…read morewas about 2/3rds full. I measured just over 12 yards delivered. Notified the company and was given the excuse that they convert from weight when it's loaded. I don't care how they mis-convert it. If I need and paid for 20 yards I should get 20 yards. Now I have to get the additional yardage somewhere else and additional expense.

I hired them for paver installation and paid down payment in September 2021. I understand building…read morematerials are in demand. They do not communicate with their customers and when they do they are rude and unprofessional - especially the owner! I have dealt with a lot of companies and have never dealt with an owner that was so nasty to their customers. After 7 months I cancelled the contract. I lost 20% of the total but it was worth it not to deal with them any longer. I hired another company and ordered the same pavers. Somehow they were able to get the pavers and they have already been installed. I do not recommend this company!

ordered 2 yards of dirt and 2 yards of mulch over the phone. it was delivered as promised and the…read moredriver, Peter, was very accommodating. He skillfully put the loads exactly where I wanted them. easy to do business with, a real pleasure.

This store is always friendly and helpful and offers great sales!…read moreLoading mulch in my vehicle is a PLUS!

훌륭한 직원들. 저는 단골 고객이고, 이곳은 항상 감사하게도 군인 할인 혜택을 제공합니다…read more Nhân viên tuyệt vời. Tôi là khách hàng thường xuyên và họ cung cấp giảm giá cho cựu chiến binh, điều này luôn được trân trọng.

I wrote a bad review because of a rude worker, lady, in customer service and when I got home I…read morediscovered they charged me again for an item I already paid for with an online order. After writing the review I was so upset I went back to the store and asked for the manager. He listened, verified the rudeness with another employee that was present, credited my overpayment and gave me free bags of charcoal since my order had a new grill. He listened, verified and made me satisfied to shop there again. I believe he will address the problem of the rude employee when she returns to work.

zero stars if I could. Attention Veterans and those who support us. Please be aware that in spite…read moreof Home Depot's lip service about their undying support for veterans in practice that false narrative couldn't be farther from the truth. I am a veteran with PTSD. I purchased items through Home Depot and opened a line of credit with HOME DEPOT. The fact that they use the vendor citibank doesn't let HOME DEPOT off the hook when citibank is trashing their customers. My issues are with the terms of citibank regarding how you set up automatic payments and then forcing people to give them direct access to your checking account. For those that aren't aware more businesses are doing this because it's nearly impossible to dispute being overcharged, inaccurately charged etc. citibank blocks users from being able to set up payments with a debit card where the consumer has more control. Or else you can wade through their intentionally long process to pay it manually every month where you have to log into two different accounts, have multiple verifications done to prove your identity etc. This is set up to be intentionally difficult to bully people into giving them free access to your entire checking account. I brought the issue to home depot and they didn't care. They said they can't do anything about what citibank does which is an absolute lie. Citibank in this scenario works for Home Depot and Home Depot can say this can't continue. But they won't, because they don't really care. Trying to get assistance from citibank which is inevitable trying to log in every month is literally triggering my ptsd and I now have a hole in my wall that is directly attributed to hours of their customer service reps playing games with me on the phone. Home Depot has no problem with that. They made that very clear in writing. So remember when you go to Home Depot if you are a veteran you ARE throwing your fellow veterans under the bus. If you are not a veteran please don't tell people you support us because you don't. You support us as long as it doesn't cost you anything or inconvenience you. That's virtue signaling not support. That's not an opinion that's a fact. I will NEVER step foot in a home depot again until they address this issue. I would like to think other veterans would stand up for each other but I think even at this level people have become so self centered they don't care until it's them. After this interaction which went through the Better Business Bureau there is no doubt in my mind that Home Depot is one of the most duplicitous and unethical companies out there. Pandering to veterans while throwing us under the bus is ugly at best.